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Best Western On The Beach

3.0 out of 5.0

Recent guest reviews

Great location. Friendly front service. But the positive smiling girl needed help. It was check in time..phone ringing....waiting on guests...she stayed positive, but obviously needed help. Restaurant was a huge disappointment..and a costly one. Over $53 for breakfasf for 3 people. Outrageous. The server spilled syrup which kept dripping on my teenager. She moved chairs...because server did not clean up...pulled out a chair and there was dirt in the chair. I told her to go wash her hands...she came back saying no soap, only germex. I watched a different server carry a full coffee pot at a tilted angle. She had placed menus above the coffee pot as she was walking and never noticed the coffee sloshing out on the floor as she walked across the restaurant. No one seemed to notice or care. Coffee was left in puddles across the restaurant floor. Chairs were cushioned with a fabric covering. At a restaurant on the beach, why would you have these kinds of chairs? I complained to restaurant about our issues and asked for a comment card. They just said sorry about experience and said they did not have cards. Room was fine. Definitely stay away from restaurant...which makes me rethink staying there, if I have to go somewhere else for breakfast? No continental breakfast or breakfast bar. Menu order only. Very slow service...very pricey bill.

Right on the beach.. top floor great view of ocean.

Beds were comfortable, room was nice & clean. The balcony on the beach was very nice.

The pictures on the website are slightly deceiving. The building is older and in need of upgrades. The rooms are clean (and the cleaning crew is absolutely nice as can be), but fixtures are dated, the tiles in the bathroom didn't go as far as the wall, so we could see some of the concrete, the carpet is green and dated, the cabinets in the kitchenette were all crooked and barely attached, and the rooms/building had a very damp smell. HOWEVER, the hotel is right on the beach, and the beach front rooms have exceptional views, the hotel location is just past the T and is convenient for anything you could possibly want to do, and every person on the hotel staff was pleasant to work with and helpful. If I were making another trip, I'd likely stay somewhere different to get in a bit nicer hotel. However, if I were focusing solely on budget, for the cost, this is a solid option.

Everything was great except the weather nice beach great hotel

All was good. Needs a do not disturb door hanger as maid walked in on us.

The hotel was under repair during my two day stay. Repair persons started at 7:30am which was hard on you octopus wNted to sleep in. The restaurant was inside the hotel with large window views of the outdoor pool and the gulf. The heated indoor pool was in a separate building within 20 feet of the hotel.

Hotel is in a great location. The staff was wonderful. We had a great beachside room. The pancake restaurant located inside the hotel was awesome.i would definitely recommend this hotel.

My husband and I had a great time at this hotel. It was my birthday and we wanted to relax on the beach. The beach here is very clean and nice. The hotel is directly on the beach. It was very clean and nice. We had a kitchenette. It was a small area but had a full size refrigerator and stove. We needed our own cooking utensils however. No pans were furnished. Only a flat griddle. The beds were very comfortable. We would stay here again and recommend to our friends.

Everything was great! Clean room. Great staff and great value. Very quiet and relaxing stay.

We were just passing through but couldn't imagine waking up a better way than hearing the ocean!!! We will be back!

Hotel was very clean and front staff was very nice. Was the off season but the location I'm sure in the summer time is fantastic!

We were very pleased with the motel. The room was big and the beds were great, they felt like pillowtop matresses were on them. The motel was right on the beach. The staff was friendly.We ate at the resturant one morning and while my husband said his food was good, mine wasn't as good as it could have been as part of it was undercooked. Also it was overpriced.The only thing that could have been better was if I had been able to get a sea view rather then a street view.

The location is perfect. Convenient to restraunts and shopping. Room was clean and well maintained. Nice pools and the staff was very nice. Will stay here again.

Spotlessly clean room, comfortable beds. Bathroom very small but acceptable and very clean.Loved the charm of this older hotel. Room had balcony and beach view-beautiful. Can't beat the location-right on the beach! Staff friendly and helpful. Hotel restaurant had a delicious breakfast.

Incentives: Cheaper hotel if you look at it being ON the beach with indoor pool and hot tub. Beds were comfortable. Problems: Our first room didn't have hot water. Our "2 queen beds was actually one queen and one full size. The elevator frequently went out. The receptionist was rude the first night, but became more hospitable. On site food was good (loved the grits). Indoor pool was freezing; hot tub barely circulated water and basically felt like a warm bath. Kitchens did not have plates, silverwear, pots or anything.

I was just driving through town. Needed a place for the night. Their elevator was out for the wing that I was in. The bed was clean and quite comfortable. Although I was not there for the beach on this trip I definitely would this place to stay again

Right on the beach, well kept hotel, very reasonable. We will definitely go back

I last minute decided to go out of town. I booked this trin in gulf shores because it was on lulu like a hour and a half away. I brought my 3 year old niece with me and thought an indoor pool was great! The pool was still freezing but we just used the hot tub anyway and that was fine. This hotel is clearly old. I saw them renovating some stuff but throwing a coat of paint isn't really renovating the rest. Our bath tub was awful you couldn't sit in it. Try telling a three year old no you have to take a shower because the bath tub isn't suitable to sit in. The staff wasn't awful but I asked a lady at the front desk where is a good place to eat 2 of the 3 places she said were closed down. The hotel was in a good location but I imagine during peak times the price is higher and I would sleep in a tent before I would pay much more than $50 for a room there. Above all it was average not cleaned well hotel. And the water made my skin break out!

337 E Beach Boulevard Gulf Shores AL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool and indoor pool

Within a short walk of Gulf Shores Beach, Best Western On The Beach is within a mile (2 km) of Gulf Adventure Center at Gulf State Park. This 3-star hotel has 101 guestrooms and offers conveniences like a restaurant, an outdoor pool, and an indoor pool. On the beach, the hotel is also close to Waterville USA and Alabama Gulf Coast Zoo.


Dining

Enjoy a bite to eat at Island Pancake House, the hotel's onsite restaurant. For your convenience, a cooked-to-order breakfast is available for a fee.


Rooms

All 101 air-conditioned rooms provide balconies or patios, microwaves, and refrigerators. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also available.


Property features

Best Western On The Beach features an indoor pool, an outdoor pool, and a children's pool. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Other amenities at this beach hotel include 2 spa tubs, free WiFi in public areas, and conference space.

Guest reviews for Best Western On The Beach

Everyone (7) Couples (16) Business (1) Family (27) Friends (1) Other (1)
3

mixed reviews

Everyone

Great location. Friendly front service. But the positive smiling girl needed help. It was check in time..phone ringing....waiting on guests...she stayed positive, but obviously needed help. Restaurant was a huge disappointment..and a costly one. Over $53 for breakfasf for 3 people. Outrageous. The server spilled syrup which kept dripping on my teenager. She moved chairs...because server did not clean up...pulled out a chair and there was dirt in the chair. I told her to go wash her hands...she came back saying no soap, only germex. I watched a different server carry a full coffee pot at a tilted angle. She had placed menus above the coffee pot as she was walking and never noticed the coffee sloshing out on the floor as she walked across the restaurant. No one seemed to notice or care. Coffee was left in puddles across the restaurant floor. Chairs were cushioned with a fabric covering. At a restaurant on the beach, why would you have these kinds of chairs? I complained to restaurant about our issues and asked for a comment card. They just said sorry about experience and said they did not have cards. Room was fine. Definitely stay away from restaurant...which makes me rethink staying there, if I have to go somewhere else for breakfast? No continental breakfast or breakfast bar. Menu order only. Very slow service...very pricey bill.

By , from Louisiana Native on Jul 8, 2017

5
Everyone

Right on the beach.. top floor great view of ocean.

By on May 20, 2017

Review comment responded on Jun 1, 2017

Thank you for staying with us! We appreciate your business! Hope to see you again soon!

4

great location- difficult check in

Everyone

By on Oct 31, 2016

4

nice, comfortable hotel right on the beach

Everyone

Beds were comfortable, room was nice & clean. The balcony on the beach was very nice.

By on Jun 7, 2016

3

perfect location/wonderful staff lacking amenities

Everyone

The pictures on the website are slightly deceiving. The building is older and in need of upgrades. The rooms are clean (and the cleaning crew is absolutely nice as can be), but fixtures are dated, the tiles in the bathroom didn't go as far as the wall, so we could see some of the concrete, the carpet is green and dated, the cabinets in the kitchenette were all crooked and barely attached, and the rooms/building had a very damp smell. HOWEVER, the hotel is right on the beach, and the beach front rooms have exceptional views, the hotel location is just past the T and is convenient for anything you could possibly want to do, and every person on the hotel staff was pleasant to work with and helpful. If I were making another trip, I'd likely stay somewhere different to get in a bit nicer hotel. However, if I were focusing solely on budget, for the cost, this is a solid option.

By , from Texas on Apr 6, 2016

5

short walk to the beach

Everyone

Everything was great except the weather nice beach great hotel

By , from Rubicon Wisconsin on Mar 2, 2016

4
Everyone

All was good. Needs a do not disturb door hanger as maid walked in on us.

By on Feb 23, 2016

3

on the gulf beach

GetawayWithFriends

The hotel was under repair during my two day stay. Repair persons started at 7:30am which was hard on you octopus wNted to sleep in. The restaurant was inside the hotel with large window views of the outdoor pool and the gulf. The heated indoor pool was in a separate building within 20 feet of the hotel.

By on Feb 9, 2015

4

holiday getaway

Families

Hotel is in a great location. The staff was wonderful. We had a great beachside room. The pancake restaurant located inside the hotel was awesome.i would definitely recommend this hotel.

By on Dec 29, 2014

4

birthday getaway

Couples

My husband and I had a great time at this hotel. It was my birthday and we wanted to relax on the beach. The beach here is very clean and nice. The hotel is directly on the beach. It was very clean and nice. We had a kitchenette. It was a small area but had a full size refrigerator and stove. We needed our own cooking utensils however. No pans were furnished. Only a flat griddle. The beds were very comfortable. We would stay here again and recommend to our friends.

By on Aug 21, 2014