W Koh Samui

Choose dates to view prices

An infinity pool with a circular seating area featuring a letter 'W'.

A modern outdoor dining area with wooden tables and chairs, large glass doors, and a wooden deck overlooking a body of water.

A restaurant with a view of the ocean, featuring wooden furniture and a patterned floor.

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pool
Spa
Pet friendly
Parking included
Free WiFi

Explore the area

4/1 Moo 1, Tambol Maenam, Koh Samui, Surat Thani, 84330

Place, W Beach
‪2 min walk‬
Place, Bo Phut Beach
‪14 min walk‬
Place, Chaweng Beach
‪17 min drive‬
Airport, Samui Intl. Airport (USM)
‪16 min drive‬

Room options

A modern hotel room with a large bed, a TV, a seating area, and large windows offering a view of the outdoors.

Deluxe Villa, 1 Bedroom, Garden View

Excellent

Garden view
1755 sq ft
1 bedroom
Sleeps 4
1 King Bed
Free wired internet

A modern hotel room with large windows, a sofa, two beds, and a red teddy bear.

Deluxe Villa, 1 Bedroom, Garden View

Garden view
1755 sq ft
1 bedroom
Sleeps 4
2 Queen Beds
Free wired internet

Superior Villa, 1 Bedroom, Garden View

Exceptional

Garden view
2400 sq ft
1 bedroom
Sleeps 4
1 King Bed
Free wired internet

A modern hotel room with a large window, a sofa, a bed, a TV, and a small desk.

Superior Villa, 1 Bedroom, Garden View

Garden view
2400 sq ft
1 bedroom
Sleeps 4
2 Queen Beds
Free wired internet

A wooden deck with a pool, red lounge chairs, and a table with chairs.

Premier Villa, 1 Bedroom, Ocean View

Exceptional

Ocean view
1755 sq ft
1 bedroom
Sleeps 4
1 King Bed
Free wired internet

A modern house with a glass-enclosed infinity pool, lush tropical vegetation, and a private outdoor seating area.

Premier Villa, 1 Bedroom, Beachfront

Garden view
2400 sq ft
1 bedroom
Sleeps 4
1 King Bed
Free wired internet

A modern house with a swimming pool, wooden deck, and green outdoor seating.

Villa, 1 Bedroom, Garden View

Garden view
3767 sq ft
1 bedroom
Sleeps 4
1 King Bed
Free wired internet

A modern poolside area with a clear view of the sea, wooden deck, and a glass-enclosed pool.

Villa, 1 Bedroom, Ocean View

Beach view
3767 sq ft
1 bedroom
Sleeps 4
1 King Bed
Free wired internet

A modern two-story house with a large glass balcony, a swimming pool, and a view of the sea.

Penthouse, 2 Bedrooms, Private Pool, Ocean View

Ocean view
9558 sq ft
1 bedroom
Sleeps 6
2 Double Beds
Free wired internet

A modern house with a pool, surrounded by lush greenery and overlooking a large body of water.

Grand Villa, 4 Bedrooms, Ocean View

Ocean view
22002 sq ft
1 bedroom
Sleeps 8
4 Double Beds
Free wired internet

About the neighborhood

Koh Samui

Bo Phut Beach is a short stroll from W Koh Samui, and other popular attractions like Fisherman's Village are within a few miles (5 km). This 74-room, 5-star resort has private in-room pools along with a full-service spa and an outdoor pool.

View more Resorts in Koh Samui

What's nearby

W Beach - 2 min walk - 0.1 miles
Bo Phut Beach - 14 min walk - 0.8 miles
Fisherman's Village - 6 min drive - 2.2 miles
Chaweng Beach - 17 min drive - 6.5 miles
Lamai Beach - 20 min drive - 11.4 miles

Getting around

Samui Intl. Airport (USM) - 22 min drive

Restaurants

‪WooBar - ‬1 min walk
‪E-saan Khrok Yai - ‬15 min walk
‪The Kitchen Table - ‬1 min walk
‪SIP - ‬4 min walk
‪สุกี้จันทร์ทิพย์ - ‬20 min walk

About this property

W Koh Samui

W Koh Samui features a full-service spa, an outdoor pool, and a 24-hour gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for THB 1800 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls, an off-leash area, and litter boxes. Other amenities at this luxury resort include free WiFi in public areas, an outdoor tennis court, and meeting rooms.

46-inch LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Private pools, balconies or patios, and sofa beds are other standard amenities. Housekeeping is available on request.

Recreational amenities at the resort include an outdoor tennis court, an outdoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Away Spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Similar properties

An aerial view of a resort with a large swimming pool, beach, and rocky coastline.

On private beach
Pool
Spa
Parking included

$364 nightly

Oct 27 - Oct 28

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transportation

Height restrictions apply for onsite parking
24-hour roundtrip airport shuttle on request for a surcharge
Ferry terminal shuttle (surcharge)
Shopping center shuttle (surcharge)
Limo/town car service
Free secured, covered self parking on site
Free secured, covered valet parking on site
Limited onsite valet and self parking
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
2 bars/lounges
2 restaurants
A beach bar
A poolside bar
Couples/private dining

Restaurants on site

Namu
SIP
The Kitchen Table
WOOBAR

Things to do

24-hour gym
Beach volleyball
Beach yoga
Designer stores
Evening entertainment
Full-service spa
Kayaking
Outdoor pool
Outdoor tennis court
Paddleboard
Shopping
TV in common areas

Family friendly

DVD player
In-room crib
In-room refrigerator
In-room sofa bed
Laundry facilities
Outdoor pool
Private pool
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Water dispenser

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

1,615 square feet of conference space
Computer station
Meeting room

Outdoors

Barbecue grill
Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
Picnic area
Pool loungers
Pool umbrellas
Terrace
Vegetable garden

Full-service spa

7 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
In-room massages
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Steam room
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (39 inch wide door)
Front entrance ramp
Grab bar near toilet
Lever door handles
Low-height electrical outlets in bathroom
Portable bathtub seat
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk (35 inches high)
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchairs on site

2 buildings
4 floors
Banquet hall
Built in 2010
Communal living room
Comprehensive food waste policy
Designated smoking areas (fines apply)
Double-glazed windows
No plastic coffee stirrers
Rooftop garden
Some LED lighting used
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Waste recycling policy

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib
Pillow menu
Rollaway/extra bed (surcharge)
Sofa bed

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Slippers

Entertainment

46-inch LCD TV with satellite channels
DVD player
Pay movies
Private pool

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Refrigerator

Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Desk
Electrical adapters
Energy-saving switches used
Free daily newspapers
Iron/ironing board
Laptop workspace
Mobile key entry
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Guests will receive an email within 2 weeks before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property

Guests are required to download the property's Marriott Bonvoy™ mobile app before check-in

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.

Access methods

Staffed front desk, smart lock

Pets

This property welcomes pets
Dogs and cats only
2 total (40 lbs is the maximum weight per pet)
Food and water bowls, an off-leash area, and litter boxes are available
Restrictions apply
For more information, guests can reach out to the property at the number on the booking confirmation
Service animals exempt from fees

Children and extra beds

Up to 5 kids 5 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for THB 5935.0 per night
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: THB 3000.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: THB 1800 per vehicle (one-way)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: THB 5935.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Long-term renters welcome

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

The resort can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Long-term renters welcome.
Parking has height restrictions.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Koh Samui Retreat

Koh Samui W

Koh Samui W Retreat

Retreat Koh Samui

W Koh Samui

W Koh Samui Retreat

W Retreat

W Retreat Hotel

W Retreat Hotel Koh Samui

Hotel W Koh Samui

Resort W Koh Samui

W Retreat Koh Samui

Frequently asked questions

Is a free cancellation option available at W Koh Samui?

W Koh Samui offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at W Koh Samui?

As of Oct 19, 2026, prices found for a 1-night stay for 2 adults at W Koh Samui on Oct 29, 2026 start from $568, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of W Koh Samui?

This resort is located in Koh Samui within a short 12-minute walk of Bo Phut Beach. You'll also find Fisherman's Village and Bangrak Pier within a short drive.

Will I be able to park at W Koh Samui?

Yes, valet and self parking are offered for free at the resort. Though parking is limited parking, wheelchair-accessible van parking is also available.

Is there a spa available at W Koh Samui?

Away Spa is the resort's spa and services include hot stone massages, deep-tissue massages, body wraps, and aromatherapy.

Are there luxury amenities available at W Koh Samui?

Yes, guests can indulge in luxuries such as a private pool, an ocean-view restaurant, and beachside massages at this resort.

Does W Koh Samui feature a casino at the property?

No, W Koh Samui doesn't have a casino.

Is there an indoor pool at W Koh Samui?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at W Koh Samui?

At this boutique resort, there are many amenities for couples, including a private pool and in-room massages in each guestroom, and some feature ocean view.

Does W Koh Samui have a hot tub?

No, but this resort does have a steam room.

Does W Koh Samui have a restaurant with a breakfast menu?

Yes, W Koh Samui has 2 restaurants, and serves free buffet breakfast each morning.

Will W Koh Samui allow pets to stay for free?

Although cats and dogs can't stay for free, they are welcome at W Koh Samui and the property provides an off-leash area and food and water bowls.

Does W Koh Samui have connecting rooms available?

No, there aren't connecting guestrooms at this resort.

Where is the closest airport to W Koh Samui?

The closest major airport to W Koh Samui is Samui Intl. Airport (USM), which is 5.8 mi away (22 minutes by car).

Can I book a room with a balcony at W Koh Samui?

Yes, every guestroom at W Koh Samui comes with a balcony/patio and some offer ocean and garden views.

Does W Koh Samui offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at W Koh Samui.

W Koh Samui Reviews

9.2

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Verified review

10/10 Excellent

David

Feb 5, 2026

Excellent hotel.

Stayed 9 nights in Jan 2026

Verified review

10/10 Excellent

Tobias

Apr 4, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best hotel experience ever. Spacious rooms with great views amazing staff.

Stayed 3 nights in Mar 2026

Verified review

8/10 Good

Pini

Nov 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent place

Stayed 3 nights in Oct 2025

Verified review

10/10 Excellent

Samia

Jun 17, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We traveled with kids age 9 and 10. We were so impressed by the cleanliness, the amenities, and the helpfulness of all staff including the security guys that monitor traffic on the property. Our pool was maintained and clean. The food at Namu was incredible. The breakfast at the kitchen table every morning was superb. Again the staff were so accommodating and friendly. The sweetest thing was the sweet spots scattered through out the property for a fun ice cream treat and cold water. Thank you W Koh Samui for making our vacation an unforgettable one!!

Stayed 3 nights in Jun 2026

Verified review

10/10 Excellent

Håvard

Mar 5, 2026

Great!👏

Stayed 8 nights in Feb 2026

Verified review

10/10 Excellent

Paul

Jun 5, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel and staff very attentive.

Stayed 4 nights in May 2024

Verified review

10/10 Excellent

Elena

Jul 11, 2022

Liked: Cleanliness, staff & service

Spectacular views, amazing service, beautiful rooms and delicious breakfast!

Stayed 1 night in Jul 2022

Verified review

6/10 Okay

max

Jan 5, 2026

Liked: Cleanliness

Disliked: Property conditions & facilities

the staff is providing great service, the food is good, the japanese restaurant fantastic, the rooms ok BUT the hardware is exhausted

Stayed 9 nights in Dec 2025

Verified review

10/10 Excellent

Jagdeesh

Aug 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff are extraordinary at this W property, the stay wouldnt have been the same.without them.

Stayed 6 nights in Aug 2025

Verified review

10/10 Excellent

Anwaar

Jun 3, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Amazing place … out of this world 🌎

Stayed 2 nights in May 2025

Verified review

4/10 Poor

Ritchie

Dec 8, 2025

Liked: Staff & service

Whole resort feels run down and neglected, definitely not 5* quality

Stayed 5 nights in Nov 2025

Verified review

10/10 Excellent

Helen

Apr 18, 2024

Liked: Amenities

Staff was incredibly helpful and friendly! One of the best resort stays I have ever had. Thank you Manager Alex and staff!

Stayed 15 nights in Apr 2024

Verified review

10/10 Excellent

Alexandra

Mar 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Top notch service as always with W hotels. The facility is beautiful, super comfortable and upscale vibe. Very chill, as reflective of koh samui.

Stayed 2 nights in Mar 2025

Verified review

10/10 Excellent

Talal Mohammed

Apr 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice room .. staff very hulful good beach alot of brogram they do during may stay .. iwill go back for sure and they are very generous ..

Stayed 5 nights in Apr 2025

Verified review

10/10 Excellent

Lianna

May 29, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Their service is very good. The staff here are very friendly, especially the lobby manager Ammie. She is very nice and gives me the feeling that if I come to this city again, I will choose this hotel again.

Stayed 2 nights in May 2024

Verified review

10/10 Excellent

Youngeun

Apr 10, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was my second time staying at W Koh Samui since my honeymoon 10 years back - this time, with my daughter as well. Staffs were super fantastic and supportive and overall quality of facilities was also great. I would absolutely stay again when I visit Koh Samui in near future. Highly recommended for family vacation, honeymoon or short getaway with your friends.

Stayed 4 nights in Apr 2023

Verified review

10/10 Excellent

Hayati

Jul 27, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic resort with a great beach

Stayed at this hotel for few nights as a family of 4 in 2 rooms and really enjoyed it. Each room has its own pool which is wonderful, the beach is very exclusive and you can watch the sunset with a cocktail in hand. Breakfast was superb and staff very friendly. Only issue we found was the limited choices of restaurant since they are a bit short staffed, and the only restaurant available for the evening was rather pricey, but on the flip side it “forced” us to explore restaurants outside the resort

Stayed 5 nights in Jul 2022

Verified review

10/10 Excellent

Sebastian

Feb 23, 2024

Liked: Cleanliness, staff & service, room comfort

5 days

Probably the best Thai food we have ever had in the upstairs restaurant. The breakfast buffet is only second to Mandarin Oriental. All in all this place is value for money.

Stayed 5 nights in Feb 2024

Verified review

10/10 Excellent

Hod

Dec 13, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional service

We had a wonderful time although some days were rainy. Service was exceptional, the room was big and indulging, the gym was great, and we were happy that the hotel's chef accommodated our food requirements as vegans.

Stayed 6 nights in Dec 2022

Verified review

8/10 Good

oron

May 19, 2024

Liked: Staff & service, amenities, property conditions & facilities

Need to do better work on cleaning the Villa

Stayed 3 nights in May 2024

Verified review

2/10 Terrible

Daniel

Jan 5, 2025

Disliked: Staff & service, property conditions & facilities

Good location and sandy beach

W’s airport transfer sent us to a wrong hotel which wasted 45min of our valuable time. Then we both got food poisoning at Nomu restaurant. We ended spent entire vacation in our room. This is a big disappointment as we looked forward to this Wedding Anniversary celebration. W Samui got a lot of work to do regarding the basic stuff like food and beverage and services.

Stayed 2 nights in Jan 2025

Verified review

2/10 Terrible

Jeffrey

May 14, 2026

Liked: Property conditions & facilities

Disliked: Staff & service

What a sad way to end a romance package with my girlfriend. I stayed at the W Ko Samui for three nights as part of a package. On day two I got severe food poisoning from a papaya salad cooking class that was included in our package — high fever, couldn’t keep anything down, completely bedridden. When my checkout day came I was in no condition to travel. I called management and asked if I could stay one additional night at a reduced rate given the circumstances. They quoted me a rate higher than what I had originally paid. The hotel was nearly empty. I explained the situation and how unreasonable it felt. They didn’t care. Because I was genuinely too sick to move to another property, I had no choice but to pay it. I’ve spent the last four months traveling throughout Asia and have stayed at numerous Marriott and Ritz-Carlton properties over the years. This was without question the worst customer service experience of the entire trip. Not a single gesture of goodwill — no acknowledgment that their cooking class made me ill, no flexibility, nothing. At this level of hospitality there is no shortage of competition. They have lost all of my future business, and I’d encourage anyone considering this property to keep that in mind.

Stayed 3 nights in May 2026

Verified review

8/10 Good

Elizabeth P.

Aug 19, 2024

Liked: Staff & service, property conditions & facilities, room comfort

W not as wonderful

Great view of the beach, great BF selection and nice private pool villa. We had inclusive package of cocktails, spa, and float me up! However, was a bit disappointed with the reception as our hostess Ammie just left us at the hot not air conditioned lobby without giving us a word on how long we have to wait! She wasn’t informative about the hotel activities. We stayed at a jungle view villa:The tub tap water was yellow with sand, which wasn’t cleaned the next day! This is not acceptable for five star W resorts! This not our first W stay. Too bad for the little details not cared for~ .

Stayed 2 nights in Aug 2024

Verified review

2/10 Terrible

Reuven

Jan 5, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We booked this hotel for my wife's birthday, we paid thousands of dollars in advance (~8K $), a week before our holiday we had a tragedy in our family ( my brother in law had passed away from a sudden illness ). I cancelled my vacation and ask the hotel to consider the family tragedy and refund my vacation or at least reschedule it. ooh ,they used very polite language but bluntly refused to give me any of my money back. So they might be a Fancey hotel but with zero compassion and all their fancy language is a façade to their greed.

Stayed 5 nights in Dec 2024

Verified review

2/10 Terrible

fabrizio

Aug 18, 2025

Disliked: Staff & service, property conditions & facilities, room comfort

NOT A 5 STAR RESORT

The W Koh Samui is nowhere near a real 5-star hotel. Service is basically non-existent, management is poor, and the facilities do not match the price they charge. On the beach, there is no one to assist you: no staff to hand out towels, no one taking food or drink orders, nothing resembling proper luxury service. Breakfast is chaotic — far too few tables for the number of guests, and most mornings we couldn’t even find a place to sit. The same issue happens at the pool: it is very small with a ridiculous number of sunbeds compared to the number of rooms. With two children, we often ended up without a single sunbed available. Activities are also poorly handled: we wanted to rent a kayak, but only one was working while all the others were broken. We tried to book a table at the Japanese restaurant inside the resort and they couldn’t even accommodate us, another sign of bad organization. Overall, the service is terrible, far from what you expect from a 5-star property. The only positive note is the girl at reception, who was helpful and genuinely kind. Apart from her, the entire place feels more like a mediocre 4-star at best. I would not recommend this hotel to anyone looking for a true luxury experience — it simply doesn’t deliver.

Stayed 4 nights in Aug 2025

W Koh Samui

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Deluxe Villa, 1 Bedroom, Garden View

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Deluxe Villa, 1 Bedroom, Garden View

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Superior Villa, 1 Bedroom, Garden View

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Superior Villa, 1 Bedroom, Garden View

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Premier Villa, 1 Bedroom, Ocean View

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Premier Villa, 1 Bedroom, Beachfront

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Villa, 1 Bedroom, Ocean View

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Penthouse, 2 Bedrooms, Private Pool, Ocean View

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Grand Villa, 4 Bedrooms, Ocean View

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About the neighborhood

Koh Samui

What's nearby

Getting around

Restaurants

About this property

W Koh Samui

Similar properties

The Ritz-Carlton, Koh Samui

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

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Children and extra beds

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W Koh Samui Reviews

Reviews

Wonderful

9.0/10

9.2/10

8.8/10

9.0/10