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Recent guest reviews

Good hotel with great breakfast. No parking, but available in the neighbourhood

Booked 2 adults and 1 child on Orbitz. Upon check-in, the hotel front desk told us that we've only booked for 2 adults, but they were nice and willing to accommodate and move us to a bigger room. Which was nice. We then show them the print out of our Orbitz booking...it's not about accommodating us, it's really about providing the room that we've booked. The people at the hotel are nice, just that their system doesn't seem to connect with Orbtiz that well.

The photos and room descriptions do not come close to the room received...and not in a good way. They do not look as on Orbitz website nor on their own. We arrived to check in to a Comfort King, expecting to receive a room of approx 237 sq ft in size, with a bathroom with a shower and bathtub. I have attached photos of the room description found on Orbitz which is the same as the hotel's own website for a Comfort King. The bathroom was so small there was not even a place to put hand towels or toothbrushes or cosmetics. There is no bathtub. When I asked Reception why we were not given a larger room with bathtub as we confirmed, they told us it was because we booked through Orbitz; that we should have contacted the hotel to request a room with bathtub. Why is the onus on me to do that when the description specifically said the room had a bathtub. Reception had an attitude as if Santa Luzia were a 5 star Ritz when in fact I have stayed in many 3 stars that were better than this! As you can see by other reviews I have made, I am not a complainer, but when a hotel blatantly puts pictures and descriptions that are not close to what a guest receives, I think they deserve to be called on it. It is just not right. Santa Luzia ArtHotel, FIX your photos and room descriptions!

The photos and room descriptions do not come close to the real room...and not in a good way. They do not match on Orbitz website nor on their ownWe arrived to check in to a Comfort King made through Orbitz, expecting to receive a room of approx 227 sq ft in size, with a bathroom with a shower and bathtub. I have attached photos of the super small room and closet size bathroom (with no tub) that we received. It does no good to do the research on room size and amenities if the hotel is not truthful in the photos they post and the descriptions they give.We were assigned room 221. It did have a king bed, but in no way measured 227 sq ft. Certainly not the attractive bathroom shown on their website and on Orbitz for a Comfort King. When I asked at checkout why we were not given a larger room with bathtub as we confirmed, the Reception Desk told us it was because we booked through Orbitz, that we should have contacted the hotel to request a room with bathtub. Why is the onus on me to do that when the description specifically mentions a bathtub? As you can see by other reviews I have made, I am not a complainer, but this is a misleading lie. Stay somewhere else, I wish I had!

From the staff to the beautiful and hotel location - all was perfect! Loved this place.

Excellent first impression on arrival, continued to be reinforced throughout short stay in Guimaraes

Rua Francisco Agra, 100 Guimarães

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • 24-hour fitness center

Santa Luzia ArtHotel places you within a 10-minute stroll of Centro Internacional das Artes Jose Guimaraes and Largo da Oliveira. This 99-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and a 24-hour fitness center.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in Mediterranean cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 7:30 AM to 10:30 AM and on weekends from 8 AM to 11 AM.


Rooms

All 99 soundproofed rooms provide minibars, laptop-compatible safes, and phones. Guests can expect to find free WiFi and 32-inch LED TVs with digital channels and pay movies. Beds are dressed in pillow menus and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks and wardrobes or closets are other standard amenities.


Property features

Guests staying at Santa Luzia ArtHotel enjoy access to a full-service spa, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free offsite parking, along with an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this spa hotel include a seasonal outdoor pool, coffee/tea in a common area, and a computer station.

Room options

Superior Twin Room, 2 Twin Beds

2 Twin Beds | Sleeps 3

Superior Double Room, 1 King Bed

1 King Bed | Sleeps 3

Suite (Duplex)

1 Double Bed and 1 Queen Sofa Bed | Sleeps 4

Comfort Double Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Santa Luzia ArtHotel

Everyone (4) Couples (1) Family (1)
5
Partner Couples

Good hotel with great breakfast. No parking, but available in the neighbourhood

By on Aug 26, 2019

Review comment responded on Aug 29, 2019

Thank you for your opinion, we hope to see you again at our hotel.

2
Family

Booked 2 adults and 1 child on Orbitz. Upon check-in, the hotel front desk told us that we've only booked for 2 adults, but they were nice and willing to accommodate and move us to a bigger room. Which was nice. We then show them the print out of our Orbitz booking...it's not about accommodating us, it's really about providing the room that we've booked. The people at the hotel are nice, just that their system doesn't seem to connect with Orbtiz that well.

By on Jun 30, 2019

Review comment responded on Jul 14, 2019

Dear Guest, Thank you for your evaluation of Santa Luzia ArtHotel. Our objective is to provide a quality service in order to guarantee the satisfaction of our clients, so the comments and suggestions presented are subject to analysis and evaluation, contributing to continuous improvement. We hope to have the pleasure to receive you soon at Santa Luzia ArtHotel. Sincerely, Guest Relations

2
Everyone

The photos and room descriptions do not come close to the room received...and not in a good way. They do not look as on Orbitz website nor on their own. We arrived to check in to a Comfort King, expecting to receive a room of approx 237 sq ft in size, with a bathroom with a shower and bathtub. I have attached photos of the room description found on Orbitz which is the same as the hotel's own website for a Comfort King. The bathroom was so small there was not even a place to put hand towels or toothbrushes or cosmetics. There is no bathtub. When I asked Reception why we were not given a larger room with bathtub as we confirmed, they told us it was because we booked through Orbitz; that we should have contacted the hotel to request a room with bathtub. Why is the onus on me to do that when the description specifically said the room had a bathtub. Reception had an attitude as if Santa Luzia were a 5 star Ritz when in fact I have stayed in many 3 stars that were better than this! As you can see by other reviews I have made, I am not a complainer, but when a hotel blatantly puts pictures and descriptions that are not close to what a guest receives, I think they deserve to be called on it. It is just not right. Santa Luzia ArtHotel, FIX your photos and room descriptions!

By , from Chicagoland on Dec 31, 2017

2

do not believe their pictures and room description

Everyone

The photos and room descriptions do not come close to the real room...and not in a good way. They do not match on Orbitz website nor on their ownWe arrived to check in to a Comfort King made through Orbitz, expecting to receive a room of approx 227 sq ft in size, with a bathroom with a shower and bathtub. I have attached photos of the super small room and closet size bathroom (with no tub) that we received. It does no good to do the research on room size and amenities if the hotel is not truthful in the photos they post and the descriptions they give.We were assigned room 221. It did have a king bed, but in no way measured 227 sq ft. Certainly not the attractive bathroom shown on their website and on Orbitz for a Comfort King. When I asked at checkout why we were not given a larger room with bathtub as we confirmed, the Reception Desk told us it was because we booked through Orbitz, that we should have contacted the hotel to request a room with bathtub. Why is the onus on me to do that when the description specifically mentions a bathtub? As you can see by other reviews I have made, I am not a complainer, but this is a misleading lie. Stay somewhere else, I wish I had!

By , from Chicagoland on Dec 16, 2017

5

wonderful hotel!

Everyone

From the staff to the beautiful and hotel location - all was perfect! Loved this place.

By on Oct 23, 2017

5

beautiful hotel in secluded historic location

Everyone

Excellent first impression on arrival, continued to be reinforced throughout short stay in Guimaraes

By , from Wicklow on Sep 13, 2016

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