Sheraton Guilin Hotel4.5 out of 5.0
Recent guest reviews
I stayed in better 2 star hotels. This is a hotel for low budget tourist groups and not a 5 star hotel. thankfully we only stayed for one night. The room assigned to us as a ambassador level platinum member had no view, had a filthy, moldy smell coming from the carpet, the aircon was loud, but not really functioning. The lounge was only open from 4pm to 6pm and offering some tiny un-fresh and carelessly presented fingerfood, discouraging you to take anything, because you could not be sure, if it was ok to eat or not. The restaurant for breakfast was full budget bus local tourist groups, food was the quality for that and mostly empty, refill took a while. Also food not for Western guests. Very local and not for a person with dietary restrictions. I am a vegetarian and through the Ambassador status, they should have prepared something for me...nothing! Not sure, if it was my Ambassador or the hotel neglecting the request. Anyway, I for sure wont go back there and do not recommend anybody to spend their money for this hotel.
Sheraton Staff always lives up to the Sheraton Brand. Service industry might not seem easy but a thumbs up to those who always make a difference. Thus, hope this review would recognise those unsung heroes who make my stay worth remembering. Avon from the front office team, Cici Huang and Li Hongfeng from the F&B dining area team and the team of bellman. Despite the crowd and busy occupancy, I appreciate you guys in keeping your cool, being friendly at all times and offering assistance whenever required. I hope all of you are well-rewarded for your efforts. Keep up the good work!
The breakfast selection was excellent, with both western and Chinese dishes to choose from, and this is the first time I have found my favourite baked custard for breakfast! The kids loved having a separate room and said the beds were comfortable and they liked the couch and having their own tv. My bed was a bit hard! I didn’t like the ugly carpet in the corridors and found it very hard to roll suitcases along and the first time we were there we were put on the second floor about as far away from the lift as possible along a tortuous route and even had to drag our cases up a flight of stairs. The second time we were put on the 4th floor where you can wheel your bags from the lift. I liked that you can open the window a little too. The hotel is very conveniently located for the mall shops and the riverside walk.
Sheraton Guilin boasts of a fantastic location but certain things during my stay shocked me a little. Came back to my room one night to find cleaning sheets left on my table top and a strand of hair in the toilet bowl. I don’t know if this sort of room cleaning standards are commonplace in China but I certainly didn’t expect it from a Sheraton hotel. The toiletries provided also felt rather cheap, the hand soap, in particular felt very rough and is hard to lather up. Overall, my stay was at best a 3 Star experience, not quite what I expect from a Sheraton hotel which would normally easily deliver at least a 4 Star experience.
We stayed two nights at the Sheraton. It is very centrally and conveniently located in Guilin. The room was well worth the price. Check in was easy. We missed our first night due to flight scheduling and the hotel staff was able to hold the room for us for the 2 night we were there. The room was ore than adequate. The staff was always friendly.
The location of this hotel is pretty good and we could see the river view from our room. The room size is a bit small but feel comfortable, the service is good and food just fair. Anyway, Sheraton is still a good choice around this area
Seldom post a bad review, but willing to do so because its borderline offensive. Problem as follows: 1. Checked in at 12 PM, was told my room only available at 3 PM (this is fine) but already finished the admin & was told the room number; but when I came back at 5 PM - room not yet prepared properly - so have to wait for another 20mins. Am I expecting much here? 2. Staff didn’t mention the numbering of the first 1xxx / 2xxx ; it refers to 2 building in the sheraton & only the 2nd digit refers to the floor number. It prolong our way to find the room. 3. Came to my room to find out the bathtub have this sort of scrapes that looked like poop stain - but seems isn’t (image attached), what the.. right..? 4. Felt unvalued because booked this hotel via 3rd party website, in my case via Booking.com; cannot link to Marriott Rewards / cannot add points to SPG member / cannot have room upgrade. The room that I stay is 2446 (Elegant Twin) and sadly this is even not their cheapest room. I cancelled another booking I made in this hotel after went back from Yangshuo. What I can comment positively from this hotel - room were spacious, decent but slightly wear down furnitures. Overall - I’m displeased with how things run here & the quality it offers. Expected more from the brand and it failed.
Hotel located at a nice areas, it is walking distant to see shop and restaurant. The breakfast buffet is fair, they even do not have some common western item like bacon, scramble egg etc. because we are SPG members, we get room upgrade to face li river which is nice. The room is bright, clean and bed is very comfy. I rate 3 because the food and also the front desk customer service. When our river cruise tour fail to show up on time, we were worried about missing the boat. We had requested the front desk to call the tour company since we did not have cell phone, the front desk clerk reluctant to dial for us, then just pass the phone to us to talk to the operator, when the line cuts off by accidentally, we asked to use the phone again, she just told me what time the tour should start, then said they would be there whenever they told us and refused to let me use the phone. Luckily one of the manager from other service department saw how distress we were and offered to call for us and talked the tour. operator. She waited with us and made sure we got on the bus. That should be the service provide to the guest They finally showed up 15 minutes late, the driver drove like a maniac to catch the boat. They need to retrain the front desk and had better customer service. It won't cost them just a few minute their time, but made a big impression on their service.
Although we only stayed overnight, It was a very good hotel to spend sometime in. The room was specious with good decor. The bathroom was clean and very adequate. The towels were clean and fluffy. The restaurant was nicely laid out with good choice of food. Definitively a good hotel to stay for a central location.
Spent 2 nights in Guilin and the hotel was in a great location for walking the area- the lake, the pedestrian street and lots of restaurants. The hotel is dated, but a comfortable room over looking a closed pool (it was February). Breakfast was the usual buffet style and didn't eat any other meals in the hotel as there are lots of restaurants in the area.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Located in Guilin City Centre, Sheraton Guilin Hotel is a leisurely stroll from sights such as Shan Hu and Elephant Trunk Hill. This 4.5-star hotel has 408 rooms and welcomes guests with 3 restaurants, an outdoor pool, and a 24-hour fitness center. Located centrally in Guilin, it's also near Seven-Star Park and Guangxi Normal University.
There are multiple options for onsite dining with 3 restaurants, including Cathay Chinese Restaurant, which specializes in Chinese cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is available for a fee.
Sheraton Guilin Hotel's 408 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can expect free WiFi and wired Internet, along with LED TVs. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free newspapers, free local calls, and free bottled water are other standard amenities.
At Sheraton Guilin Hotel, guests enjoy an outdoor pool, a 24-hour fitness center, and a rooftop terrace. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 10 meeting rooms, and conference space.
Reviews from Trip Advisor
78.0% of guests recommend this hotelTotal of 1267 reviews