Arcade Hotels in Gudauri

"Receptionist who checked us in was good, but rest of staff not welcoming at all. Room upgrade was ok but seemed unfinished or lack of furniture. Views on the mountains are amazing, If you can cover your sight and unsee all the trash around the property. Breakfast was quite good. Spa and swimming pool is available for extra charge but affordable. Can become an amazing hotel."

"Teona the woman at the reception was great and super helpful "

"Receptionist was not giving a single fu*k about our requests. We had booked standard room with king size bed. They gave us basic room with 2 single beds. When we asked the receptionist, she told us she's just receptionist, she doesn't know anything. Later they asked the housekeepers to put combined cover on 2 beds and they made it look like a single bed. Water was not provided, unless explicitly asked. Rooms smellls with horrible toilet smell. There are no lifts. You have to drag your luggage to basement floors, no one will help you. There's no coffee, mini bar, fridge, spoons in the room. Kettle wss dirty and rusted. There's no jet spray in toilet. Any requests made to receptionist was resulting in a ghosted reply. Her answer was always I don't know anything I am just a receptionist. The breakfast was poor, bread, eggs and some salad. Coffee is not free. You have to pay 9GEL for it. Hotel is nothing but hostel building developed on a nice view and management is given to people who don't have any knowledge of management. Doesn't deserve to be single star hotel.Wouldn't recommend it to anyone!"