China Hotel A Marriott Hotel in Guangzhou5.0 out of 5.0
Recent guest reviews
This is an older hotel, but elegant and friendly. Our room was luxurious and well-appointed. There are several little shops and restaurants from which to chose, but we liked the extensive buffet area and seating near large windows for good views. The staff is friendly and very accommodating.
Room was well appointed, good service, and excellent food choices on the Concierge Level. The Steak House was very good on property, as well as cafe and a Starbucks attached to this hotel. You could walk across the street for a local mall, buy an extra suit case to take home purchases and find the local McDonalds. Large rooms, nice walk in shower, clean, and 2 stops from Beijing Street Shopping.
The hotel staff is remarkable. I get a birthday card from they every year. The rooms are very nice and comfortable. It is elegant and spacious. Best of all it is in the heart of the city with lots to do.
I had one of the most incredible customer service experiences in my 30 years of traveling internationally at this property. The crew at the Café Veranda went above and beyond to meet a small request made that really had nothing to do with the café. Jesse Yang, a manager trainee and Tulip Lu, the café manager worked together to make something happen that I never expected or asked for. I highly recommend this hotel for its' service
A couple friends and I stayed during the CNY holiday this past year. The pool was nice and the spa facilities looked to be very clean. The hotel was in a good location near the museum of the Han dynasty which had some cool things to look at. Due to it being CNY, the checkin desk, even for Marriott members took some time (15min+). However, the concierge were great in helping us with cabs and giving us some great tips on night life.
If normal everyday use of wifi is important to you, then don't stay here. Access to usual business and email addresses impossible. Given every excuse from , too many guests using wifi, rooms on a rota to receive wifi, government control on websites, etc etc. . All rubbish. Anything I was trying to do I could do no problem using free wifi at canton fair.. Bottom line is they must upgrade wifi service. Rest of hotel services now very average in comparison to so much new real 5 star competition in Guangzhou.
An Americanized hotel which is famous in this town. Could use some maintenance and upkeep but overall a solid choice in Guangzhou. Service is hit and miss. The concierge advised me wrong and wasted a good hour of my time when I made the simple inquiry of asking to book a day tour. He sent me to a place across the street (very difficult to cross) to a travel agency that only spoke Chinese. That's a very basic request for any concierge and they should be way more on top of this sort of thing. The internet sucks on the entire property so if you need WiFi better to use your home plan and tether a laptop. Look into this before you leave home.
When we arrived there was nobody to check us in at gold/platinum counter. Couldn't say we got welcoming reception and efficient check in process. Not all staff speak good English and sometimes it was difficult to communicate. As Gold member I got an upgrade to Executive room that was nice. Room was big with living area. However dashed and smelly. Aircon was strong and I had to turn it off at night. As gold member I had an access to Executive floor with food and drinks available throughout the day. Manager on the executive floor was very accommodating. She suggested her help to send my post cards. For some reason you can't find post stamps in the city. I got this card four! months later in Europe. Hotel has a buffet for morning breakfast. It was crowded during all days of my stay. Provided good variety of food but nothing memorable. Good hotel at fair price, needs a bit of renovation and with obvious flaws in service level (except Executive floor).
I am forced to write this review again for its excellent service.The staff at the lounge is just amazing and helpful.If you don't have translator they help you talk on your behalf and even negotiate a good deal for you.All girls working in the lounge (reception) were just amazing. I have stayed in many hotels in Guangzhou but there is none to beat China Hotel for its service and excellent lounge.
Its a large busy business type of hotel with lots of airlines’ cabin crew clients. Check in area/lobby is always busy. Hotel staffs speaks average English. I was not given a feather pillow despite my request during checking in. I complained about it while checking out which was noted down by the checking out staff without a word of sympathy or apology. Hotel location is good and taxis can be easily found. Hotel staff standing outside next to the door didn’t help me to get into the taxi on my way out and taxi driver tried to rip me off by not putting the meter on towards my way to the airport. That was early morning and the staffs were not busy at all.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 1800 reviews