China Hotel A Marriott Hotel in Guangzhou

I have stayed at a lot of hotels in China, and they can broadly be divided into two categories: China-standard and Western-Standard. Usually this is a pretty easy differentiation to make, budget hotels are China standard (loose standards for cleaning, sparse customer service, China-centric dining and service options), versus what you would expect at a mid- to high-end western hotel. Certainly both options are usually available and depending on your budget each may be a viable option. The problem with China Hotel is that it presents itself as a Western style hotel but has many of the issues of that a more budget option. My experience began when I move to China Hotel from a more high-end hotel in another part of town. I wanted to take some time to explore Yuexiu park in Guangzhou and see some of the sights in that part of town. I checked in at the "Marriot Rewards Members" desk, the staff spoke sparse English, which is not a huge issue, but they failed to engage in common courtesies and I waited for several minutes as they looked at their phones or messed around on the computer. When I finally did have someone check me in, they said very little and did the usual mainland China rigamarole of scanning my passport and ignoring me for several minutes as they made several copies, examined my visa, etc. Finally I received my room keys, but the staff did not explain how to get to the elevators which lead to the hotel rooms, which are located in a confusing area several hallways removed from the main lobby. When I asked where the room elevators were they were unable to explain in English and gave sparse directions in Chinese. No staff member was peeled off to accompany me or show the way. A recent scandal in Beijing exposed the fact that even 5-star hotels in the city did not replace linens or thoroughly clean rooms between visitors. With this in mind I usually do a quick visual inspection of a room when I enter. In the case of China hotel, I encountered several hairs in the bed linens, bathroom mats, and on the toilet seat. I'm somewhat forgiving on this, but the presence of hair in all three places made me uncomfortable. The toilet also did not appear to have been cleaned. I called the duty manager and requested a different room, or a more thorough cleaning of my current room. The duty manager came to my room 20 minutes later. She was very nice and polite but the room she took me to for a quick inspection as a replacement room was occupied, the second room looked good at first glance but I was then told had an A/C problem. The final room I was shown looked good at first glance but after agreeing to move to it I waited almost 30 minutes and then after moving in and starting the television I realized the TV emitted a high-pitched static sound which was very annoying. Since I was only staying for one night I decided to suck it up. At this point I had lost about 90 minutes of my sightseeing time that afternoon dealing with room issues. So after walking around a bit and eating dinner I returned to my room later that night. When I took a bath the ceiling started to dump water on the floor, so I called the night manager, they sent up a maintenance man and someone from housekeeping who spoke no English. I was able to explain in Chinese what the issue was, and they spent about 20 minutes in my room fixing the problem. These things happen but given my earlier issues and the 2-3 rooms that we skipped to get to the one I ended up in it was a little disconcerting. The next morning I woke up, had breakfast in the club room (which was very good and had western food options), and then checked out around lunch time while headed to the airport. I don't usually leave reviews like this, even if I have an unsatisfactory experience if I feel I can leave feedback for the hotel management during the checkout process I will let it go and move on. Unfortunately in this case the checkout process only added to the problem. At the member desk there were two staff members, but I as I approached they talked or fiddled with the computer for several moments before they acknowledged me. What followed was the longest hotel check-out experience I have ever encountered. They collected my passport and credit card a second time (usually not necessary even in China), then because the printer was apparently broken spent an extra 10 minutes trying to print out my receipt, even though I asked them to simply email it to me. When I asked them to radio the concierge to set up a taxi to the airport, they told me I could tell the concierge myself after we finished checkout. While I was waiting the desk handled questions from several non-guests about issues not related to the hotel while the normal reception area was completely free from customers. I actually felt like I received worse service from the member desk than I would have from the normal desk. Overall it felt like a bit of a bait and switch, I got a very budget experience on a relatively high-end budget. I encourage other travelers to explore other options before staying at the China hotel, it has a good location but I feel like the service and facilities have to improve before I can recommend it. 2 stars because the club room dining options met expectations.

One of the largest, grandest, original hotels in Guangzhou. Excellent buffet breakfast with plenty of staff who provide excellent service. My executive suite had excellent appointments inclusive of an office desk. The guest entertaining area was more than adequate and rrom service was prompt.

First thing first, I GOT THREATENED BY THE HOTEL STAFF TODAY. As a Ritz-Carlton Rewards platinum member, I stayed here from 06/16/17 to 06/21/17. I was diagnosed with anxiety and claustrophobia. They arranged me a room which the ceiling was very low, so due to my medical condition, I asked for a new room. They let me and my friend waited for like 40 min. Finally there was a DM came to us and told us there is a room ready for us to stay, he also promised me that I will be okay since he knew that I have claustrophobia, but it triggered me a very serious panic attack, I fainted at the lobby. The hotel refused to take me to my hospital and pay for my medical bills. The resident manager came to our room to have a little "chat" with us, he got a phone call, that was when both me and my friend noticed that he had all our conversation recorded, but he won't admit it anyway, all I want is an apology, that's all. The GM of this hotel was not even bother to show up. AND I GOT THREATENED BY THE HOTEL STAFF TODAY. F this place, I will NEVER come back again.

We were there for a week. The hotel is in a great location. Plenty of food options are around the hotel. The hotel breakfast was really good. They had plenty of Asian and western food options. The rooms were nice and the staff couldn't have been more friendly and helpful.

Our company staffer used to stay here everytime they transit Guangzhou and so am I . Its one of the best and ole hotel in Guangzhou , Its close to the subway and train terminal , you wont be lonely in this busy section of town . Price wise its a bit high compare to others . But I suggest you to try it at least once.

It's a relatively old hotel for Chinese standards. But it's been renovated and continues to be top-notch. Fast Wi-Fi, good eating choices, and very nice breakfast. The rooms are modest size but big enough.

Stayed at this hotel for 4 days 3 Nites. A very good hotel near to Metro and some sightsee places. One can also walk to their park in the morning. Hotel have nice bar, gym, pool, massage, spa & restaurant. Service staff very courteous & helpful. Loved their comfy bed and bath tub after all the walk, was nice for a hot bath and sleep thru the nite

The hotel is excellent in our view with everything we wanted. First of all the metro exit is just by the hotel which makes transport easy if one likes other forms of transport to taxi. The hotel was very kind enough to provide us early check-in. Many thanks to Ritzy from PR. This helped us to rest after an early morning landing in Guangzhou. There are many shops to buy fast food in addition to the great restaurants inside the hotel. We likes the Chinese decor in this 5 star hotel. Only negative we experienced was a total rip-off by a taxi arranged by this hotel staff (Fred) and I informed him on my return to take more care of their guests by black-listing drivers who charge 5 times OR negotiating before hand to use taxi meter. But, this is a public taxi & the hotel is not really responsible.

This hotel is very big and nice. I like the Chinese elements they bring out. The service is good but it would be nice if they gave their staff more English training. They have many Chinese dinning options and an outdoor pool. The gym is dated and busy. Despite of being busy they have very old equipment. They need to change the equipment. Overall good value for money.