La Creole Beach Hôtel & Spa4.0 out of 5.0
Recent guest reviews
We wish some of the reception staff would smile a little more and learn to communicate better . Thank God my wife speaks French or our first impression would not have been very positive. We had to visit several rooms before finding one that was acceptable, but we found one despite the reception team's reticence. The problem was solved and the rooms were very clean and the beds wonderful. The rest of the staff was very helpful and super nice, and meeting the concierge ,Jessica, made a big difference. We took the demi-pension and had a breakfast buffet and dinner buffet. We were amazed both by the quality/quantity for the price. They have great live entertainment including a fantastic jazz trio in the piano bar. The spa treatment was lovely too.
I stayed there 2 night in one of the rooms part called "Les Palmas". The room looked nice but that's all what I can say about it. Cons: - Tailed floor all over room. I was dirty and sticky. - You can here what is playing in the other room or outside. Needs better sound proofing. - All the restaurants are quiet overpriced for the quality of the food they are serving. - Shower .. I'm not tall and the shower head was at my eyes level. And the hose was not long enough. Pros: - Free parking - Breakfast was really good. - Swimming pool, beach area - Friendly staff with good enough English to understand each other :)
We stayed here 3 nights in a Junior Suite king - in a supposedly renovated room in the Les Palmes building. We won't be back - not horrible but not up to standard either. In summary it was French in the bad ways (hand held shower, service) and not in the good ways (wine, cheese, foie gras) Cons- Hand-held shower -$300 a night in a 'renovated' room and i have to hold the shower wand?? Not even a bracket to hold it up. We asked for a room with an overhead shower but hotel was sold out. Apparently you can get an overhead shower in an unrenovated room a couple of price points below the room we booked - not sure I would take a chance on one of their unrenovated rooms. Internet - wifi was absolutely horrible. You get one pass code for one device with the internet 'included' rate. Want more? €5 per passcode - good for a week but do you really need to shake me down for an extra €5?! Then they keep kicking you out so you have to log back in (and remeber their password). When you were 'on' it was spotty and slow Food - mostly average and limited options. We ate the buffet dinner our 1st night - only option and pricey at €33. They were out of items and were packing up 40 minutes before 'closing'. Fish was way overcooked. For another dinner we ate at their 'fancy' resturant- food service and wine were all meh at best. (try to eat Dinner off property - we walked to Nopal and liked it) Design - some artsy architect got the brillant idea to wall off one side of the pool with partition glass and put a bunch of unused tables on the other side. It would have been a lot better to leave it open and have more pool chairs Ceiling Fans - none! Seriously - you are in the caribbean and there is zero breeze in th covered but open air bar area and reception area. Ceiling fans are no brainers but are glaringly absent. Concierge - extremely limited hours - like 8-10 am then a few hours around 5 pm. They were helpful after your wait (because they are only open 2 hours so everyone has to see them at the same time!) Pros- Breakfast was very good and included in our rate English - contrary to other posts, not much of a problem at all. Our french is limited to non-existent and we never found this to be a real problem Staff - for the most part the people are very nice, helpful, pleasant. Pool and beach area are both nice.
The hotell in itself was really nice. However it still did not live up to our expectations. The service was beneath what you would expect from a 4 star hotell. There was a kid's club at the hotel but it was closed. However there were pictures of it on the site were we booked our trip and nothing mentioned about it being closed on the hotel's homepage. When I complained about it they said the club was only open during French holidays. But suddenly the club was open 2 days later without anyone informing us about it. On our second day we went to the only open restaurant at the hotel for lunch. After waiting a long time we were informed that the restaurant was full and we had to wait 30 minutes. Our kids were really hungry and since this was the only place to eat at the hotell we asked if they could find somewhere for us but they said no. Only when I started to get irritated and mentioned that this was not acceptable did they suddenly find a table for us. Also, many in the staff did not speak any English which was surprising. We have travelled to many countries and places but never been at a place where the staff's level of English has been as poor as at this place. I would estimate that around 95% of the guests at the hotel were French speaking and they received better service than what we did. Many times, the staff looked at us with irritation or angry because we could not speak French and sometimes they refused to speak English with us. If you speak French you might enjoy this place, otherwise I would recommend you to find another hotell and even maybe another island in the carribean where your money will be better spent.
Facilities outside the hotel--beach, beach chairs, restaurant--were wonderful. The hotel itself and rooms were crumbling, outdated, albeit clean, and in sore need of renovation. When we checked in, the hotel receptionist at first said that my husband and I were not eligible for the room rate that we had booked, since it was a rate for a "couple with children," and we had no children. I insisted that this could not be the case, since I was sure I had booked an adults-only rate, and that I had done it via the hotel website, on which I had to state the members of the party (so the hotel should have caught this earlier, had I in fact booked the wrong rate). The receptionist then said we could have the original rate. I also tried to email the hotel using the "let us know how we can help you email link" a few days in advance of the booking, to reserve a dinner table, but never heard back.
We went there as a family for the buffet at dinner time. Exceeded my expectations: various quality dishes with attention to details from the chefs. We had on offer a mix of Japanese, Chinese but also Senegalese chicken and much more. The choice was fantastic for starters, main course or dessert. Not to mention the service, which I found very professional. I enjoyed all three and would definitely go back again when I'm back in Guadeloupe.
We are staying at the hotel and so far, the Creole Beach have given a splendid service. Always smiling and friendly staff, and the small Beach are well equipped with sunbeds and towels on request. We have included breakfast, and this is "value for the money". So we will look forward for the rest of our stay, that the service still will be at the high lever.
This busy hotel is in a lovely location and has activities for kids/families. However, if you are not French speaking, you will encounter a myriad of problems in all areas: reception desk, bar, chambermaids, maintenance workers, etc. There is not a full time concierge on duty. We signed up for an excursion with Gwladys after being assured that it would NOT be strenuous. She said, "you are on the bus most of the time." That was not true, as we were to walk through a water filled stream on wet rocks at the archaeological site and spend one hour walking around a fort with lots of steps and inclines. Meals are expensive, but there are several restaurants across the street that serve smaller and lighter meals.
It had been quite a while since I'd felt truly enthusiastic about a hotel in general, let alone in the French Caribbean, where the quality of service uses to be a bit of letdown. La Creole Beach Hotel put all these concerns to rest by the time I was done with my check in. Flew in for a 2-day video shoot and booked a room with sea view. The sprawl of the facilities, modern design of the place and solid training of the staff won me over. The architecture blends in with gusto elements of traditional homes and something of a refined nonchalance which I had not come upon since Thailand. Sure, hot water pressure in the shower could be worked on and one has to remember that 24/7 room service is an international standard that suffers exceptions, but still, here you go: 5 stars. I'll definitely try it out again with the wifey some time soon.
My husband and I spent our first and last night in Guadaloupe at the Creole Beach Hotel. The beach was fine (busy with lots or tourists) same for pool area. The first night we were booked in the "mahogany" area on the ground floor. The sliding glass doors showed evidence of repeated break-ins and in order to secure our room we has to close this metal door/gate which made the room feel prison-like. On our return I insisted on being on a different floor. That room opened to a small balcony and was fine. Room itself was your basic, reasonably clean room. The rate was $143 per night with no breakfast. Buffet breakfast was $34/person (which we passed on). For coffee and a pastry go across the parking lot. The on site restaurant was quite good but make a reservation! It books quickly and there are no other options except the dinner buffet (very mediocre).
- Free full breakfast
- Free parking
- Onsite dining
Located in Pointe de la verdure, La Creole Beach Hôtel & Spa is 1.1 mi (1.7 km) from Plage de Gosier and within a 15-minute drive of Basilica of St Peter and St Paul. This 211-room, 4-star hotel welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool. It's on the beach and also near Place de la Victoire and Musee Saint-John Perse.
Start your day off right with a free full breakfast, served each morning from 6 AM to 10 AM. There are multiple options for onsite dining with 3 restaurants, including La Route des Epices, which specializes in French cuisine and serves breakfast and dinner, and Le Zawag with pleasing ocean views. Order from room service to satisfy your hunger without leaving your room, quench your thirst with a drink at the bar/lounge, and chat with other guests at the free manager's reception.
All of La Creole Beach Hôtel & Spa's 211 recently renovated rooms provide balconies, refrigerators, and safes. LCD TVs come with satellite channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries. Desks are also included.
At La Creole Beach Hôtel & Spa, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a fitness center, a sauna, and WiFi in public areas.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 1281 reviews