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Hilton Guadalajara

4.0 out of 5.0

Recent guest reviews

I travel regularly to GDL. At first,I used to stay at the Hilton Expo, and I stopped because better properties are available for an equivalent or lower price. I just stayed again as I had business partners staying there. Bottom line: I will keep going elsewhere. While I was on the "Honors" floor, my room had the bedside light not working, multiple outlets not working, and a mildew smelling bathroom. The hotel common areas look worn off. I went breakfast at opening time to find nothing ready on the buffet (but the staff was helpful and took food directly to my table) Only compliment would go to the staff, helpful (concierge) and smiling.

Inthe restaurant the breakfast by menu the service was poor with the staff, the pancakes was not completely cook. En front desk and Guest Services very good

The room was spacious, good location close to everything, and friendly staff.

Hotel was nice. Clean. Staff nice and helpful. My only complaint was that my fridge didn't work. When you have kids, you need a working refrigerator. Didn't complain because it was only for one night, so we just dealt with it. I'm also not sure if they offer a suite that would accommodate a family of 4. Instead of just 2 queen beds.

The staff location and dinning were very good I love the food pool location weather and the night life

I BOOKED AN ENTIRE MONTH AND A HALF IN ADVANCE AND THEY COUNLDNT EVEN ACCOMIDATE ME WITH THE ROOM I WANTED AND BOOKED. BESIDES THAT EVERYONE WAS GREAT AND THE SERVICE WAS AWESOME FREINDLY FAST AND VERY HELPFULL MY ROOM WAS CLEAN AND MY SERVICE FAST THEY NEED A HOT TUB!

very nice and convinent, Just the resturan food is not that good, everything else was good.

Great stay all the imenities. Hilton does it right.

We went to turistic places and shopping. Staff was friendling and kind. Room was clean and in excellent conditions. Pool area and Fitness center was neat.

We were visiting a relative who just moved to Guadalajara- our first ever trip to Mexico. Super attentive staff, friendy & earnest without being pushy. Doormen and front desk personel spoke english very well. The location of this hotel is probably best suited for business travelers but we chose it because of it's proximity to our relative's residence. We took morning walks to Starbuck's, a 4 block walk along a busy street. We always felt safe but our walks were only taken during dayight hours. A convenience store was on the way to Starbucks. The room was clean, quiet and plenty big enough for the 2 of us. The king sized bed was very confortable- and our room had a really nice city view. One thing about the room stood out as stellar- the water pressure- the shower was powerful! Perhaps the only mild squawk we can muster was the bar food. We had a couple of drinks and some snacks from the bar menu- the snacks were, at best, mediocre and seemed incomplete based on the menu description. All in all, we really felt it was a very good value and our experience was consistent with the good reviews we read. One word of perspective, however- we stayed during a week when the city wasn't very busy with visitors or business travelers so the staff was probably under less pressure and more able to be attentive than they might have been during normal, busy weeks.

The Hilton in Guadalajara is very clean, comfortable with great staff and service but it is NOT cheap. During one of the nights there I ordered a vodka tonic from the lobby bar which came out to $14 US dollars (rough conversion) which was quite shocking since I don't even pay that amount for a drink in Vegas much less for a lobby bar in Mexico!! Also, breakfast for three people came out to $70+ dollars, lunch for one person $26 dollars which is very expensive for Mexico and I wasn't really impressed with the food. You can easily walk across the street and get better quality food for alot less. Overall I really enjoyed my stay and would recommend the hotel just beware of the hotel drink/food prices.

I upgraded on here to recieve a few perks and oh my was it awesome! We got executive treatment. Free buffet breakfast for our floor only, wine and beer and hors d'ouevres from 6-9. Plenty of doormen speaking spanish and English who helped us at every step. They even made sure the taxi drivers didn't rip us off! There is a huge lobby, and even a few stores so you can buy the things you need such as batteries or a red bull! They also have a business center so you can fax, print, and etc. The only problem is that you have to pay an extra $15 a night for internet service. Taxis are always outside, never a wait. The spa was extremely well priced for a hotel but only 1 pedicure station. And the pool and patio closed at 10 pm which is a bummer if you'd like to be out in the fresh air since there are no balconies. I highly reccommend!!!!

Nice hotel with a good location. The staff is friendly and happy to serve you. Theres a good steak house at the hotel. For shopping I recomend Galerias, not Plaza del Sol that?s near by

Since we did not speak Spanish, we relied completely on the staff of the hotel to recommend sites to see and restaurants to visit. Their recommendations were excellent. We asked the hotel to pick us up at airport and they arranged to have someone pick us up on time. The bar area was very pleasant with live music to listen to. There were no ice machines but the hotel supplied within minutes of our request.

Avenida De Las Rosas 2933 Guadalajara JAL

Hotel highlights

  • Steps from Expo Guadalajara
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Hilton Guadalajara places you next to Expo Guadalajara and within 2 miles (3 km) of other popular attractions like La Minerva. This 450-room, 4-star hotel has a full-service spa along with free in-room WiFi and a health club. It's near the airport and also close to University of Guadalajara Assembly Hall and La Estampida Sculpture.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to noon.


Rooms

All 450 air-conditioned rooms feature MP3 docks, minibars, and coffee makers. Guests can expect wired Internet, free WiFi, and 42-inch LCD TVs with cable channels and pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include free bottled water, laptop-compatible safes, and phones.


Property features

At Hilton Guadalajara, guests enjoy a full-service spa, a children's pool, and a health club. Valet parking is offered for MXN 00 per stay. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a steam room, free WiFi in public areas, and 16 meeting rooms.

Guest reviews for Hilton Guadalajara

Everyone (2) Business (3) Couples (1) Family (4) Other (2) Friends (1)
2

time to wake-up

Business Travelers

I travel regularly to GDL. At first,I used to stay at the Hilton Expo, and I stopped because better properties are available for an equivalent or lower price. I just stayed again as I had business partners staying there. Bottom line: I will keep going elsewhere. While I was on the "Honors" floor, my room had the bedside light not working, multiple outlets not working, and a mildew smelling bathroom. The hotel common areas look worn off. I went breakfast at opening time to find nothing ready on the buffet (but the staff was helpful and took food directly to my table) Only compliment would go to the staff, helpful (concierge) and smiling.

By , from San Antonio on Mar 30, 2018

Review comment responded on Apr 2, 2018

Dear Frederic We appreciatte the time you took to share your comments and experience, we are glad to tell you we are in the process to refurbishing our facilities, we hope to have the opportunity

5

nice hotel very good lovation

Everyone

Inthe restaurant the breakfast by menu the service was poor with the staff, the pancakes was not completely cook. En front desk and Guest Services very good

By , from Glendale, CA on Aug 8, 2017

4

nice hotel

Everyone

The room was spacious, good location close to everything, and friendly staff.

By , from Miami, Fl on Mar 7, 2017

Review comment responded on Mar 17, 2017

Thank you very much for sharing us with your comments from your last visit to the hotel. It is very encouraging to learn that we were able to fulfill your expectations by honoring our service pledge – Creating Memorable Experiences for each and every guest. We look forward to welcoming you back to Guadalajara.

4

1 night stay

Families

Hotel was nice. Clean. Staff nice and helpful. My only complaint was that my fridge didn't work. When you have kids, you need a working refrigerator. Didn't complain because it was only for one night, so we just dealt with it. I'm also not sure if they offer a suite that would accommodate a family of 4. Instead of just 2 queen beds.

By on Aug 26, 2015

4

hilton guad

Families

The staff location and dinning were very good I love the food pool location weather and the night life

By on Jun 12, 2014

2

hilton guadalajara mx

Singles

I BOOKED AN ENTIRE MONTH AND A HALF IN ADVANCE AND THEY COUNLDNT EVEN ACCOMIDATE ME WITH THE ROOM I WANTED AND BOOKED. BESIDES THAT EVERYONE WAS GREAT AND THE SERVICE WAS AWESOME FREINDLY FAST AND VERY HELPFULL MY ROOM WAS CLEAN AND MY SERVICE FAST THEY NEED A HOT TUB!

By on Apr 23, 2013

4

we are happy with the hotel

BusinessTravelers

very nice and convinent, Just the resturan food is not that good, everything else was good.

By on Jan 21, 2012

4

great stay for business

BusinessTravelers

Great stay all the imenities. Hilton does it right.

By on Mar 16, 2011

4

great place to stay

Families

We went to turistic places and shopping. Staff was friendling and kind. Room was clean and in excellent conditions. Pool area and Fitness center was neat.

By on Jul 5, 2010

4

guadalaja hilton is a really good value

Families

We were visiting a relative who just moved to Guadalajara- our first ever trip to Mexico. Super attentive staff, friendy & earnest without being pushy. Doormen and front desk personel spoke english very well. The location of this hotel is probably best suited for business travelers but we chose it because of it's proximity to our relative's residence. We took morning walks to Starbuck's, a 4 block walk along a busy street. We always felt safe but our walks were only taken during dayight hours. A convenience store was on the way to Starbucks. The room was clean, quiet and plenty big enough for the 2 of us. The king sized bed was very confortable- and our room had a really nice city view. One thing about the room stood out as stellar- the water pressure- the shower was powerful! Perhaps the only mild squawk we can muster was the bar food. We had a couple of drinks and some snacks from the bar menu- the snacks were, at best, mediocre and seemed incomplete based on the menu description. All in all, we really felt it was a very good value and our experience was consistent with the good reviews we read. One word of perspective, however- we stayed during a week when the city wasn't very busy with visitors or business travelers so the staff was probably under less pressure and more able to be attentive than they might have been during normal, busy weeks.

By on Apr 7, 2010