Unfortunately the gym, pool, and much of the amenities were closed due to COVID.....
Nice place. But seems like staff had preference towards guests that stay there regularly. Even after closing amenities they would reopen to prefered people they know. My kids were kicked out of the gym after being there 20 minutes because another guest wanted to use it after hours. It caused us a lot of grief. I will never return again.
We had to pay for hotel parking, it was not stated, not a problem. Breakfast was supposed to be included it wasn’t, not a problem. We decided to eat breakfast there, we sat down and a few minutes later a server showed up spraying the table completely disregarding us. I immediately jumped up in disbelief. He kept spraying, as if nothing was wrong all while my mother was wiping her face from the spray and my niece holding her breath. I almost slapped the guy in the face!
My room had insects roach and my luggage had worms
Very nice pool area, usually empty and nice to have on hot days. While both onsite restaurants look nice only Los Vitrales is worth it. I did not like La Reforma - overpriced with worse customer service, the food & drink were not matching with the fancy looks of the place ex. mixed drinks were delivered with basic/no garnishing and the food was just okay definitely not up to expectations in any way. The rooms were okay but definitely not worthy of a 4+ star rating with the walls, furnishings and all small details being quite old, stained, grimy and in general falling apart - of which the shower area was the worst over all. The beds were big & pillows soft, I had to request new bedding on the first night as the covers had small blotches of what appeared to be dried blood stains on them (maybe red paint but there was no red anywhere in the room). Overall these were 3 star hotel rooms. Cleaning staff was friendly but didn't speak English and entered the room a lot without permission (even with the extra internal locks on - which makes those pointless BTW) often doing so while I was in it sleeping. Concierge was quite helpful but one thing that bothered me was a $300 deposit just to borrow a really old worn out umbrella that cut my finger with a sharp metal release. The small general store onsite was okay but overpriced, though the staff was nice. Liquor store was also overpriced though nice to look at. Overall averages out to 4 stars but very lacking in key ways.
Property Interior Is Dated and so it’s furniture chair, leg rest and roll out chair it looks like it was picked up off the street.
I booked this Hilton because I didn't know how the city was going to be, so I wanted to rely on their amenities and a nice quiet room. I also must say up front that if it wasn't for their wonderful, dedicated and attentive employees, I would be giving a zero. Please do not book at this hotel if you think you are getting a great deal. This Hilton is beyond outdated and therefore has major fallacies and needs an urgent renovation. But because it is always booked they haven't had the time to do so accordingly, so instead, they send contractors or handy men to work on each room as issues arise. The A/C doesn't work in most of the rooms, especially the air ducts in their bathrooms, so you smell feces no matter which room you are in. Their coffee makers are for the most part broken of work half way which was annoying. If you choose a room that has access to another room, expect to have a family with a crying baby or a toddler screaming in the middle of the night. Some of their showers have leaks so be prepared to use a bunch of towels (total waste). I also got bitten awfully by fleas, even though I had an insect repellent. I wanted a quiet nice little getaway, but it turned out to be a headache,an inconvenience and I ended up cleaning, mopping and doing things that for the price Hilton asked, they should be ashamed. I give their employees a 5 and beyond stars for being so attentive and helpful to the point that they made me feel like family.
I travel regularly to GDL. At first,I used to stay at the Hilton Expo, and I stopped because better properties are available for an equivalent or lower price. I just stayed again as I had business partners staying there. Bottom line: I will keep going elsewhere. While I was on the "Honors" floor, my room had the bedside light not working, multiple outlets not working, and a mildew smelling bathroom. The hotel common areas look worn off. I went breakfast at opening time to find nothing ready on the buffet (but the staff was helpful and took food directly to my table) Only compliment would go to the staff, helpful (concierge) and smiling.
Inthe restaurant the breakfast by menu the service was poor with the staff, the pancakes was not completely cook. En front desk and Guest Services very good
The room was spacious, good location close to everything, and friendly staff.
Las instalaciones de la habitación están viejas y con poco mantenimiento no es lo que Hilton era se notan viejas y sucias
Located in Zona Expo, Hilton Guadalajara is adjacent to Expo Guadalajara with other popular attractions like Plaza del Sol within a couple of miles (3 km). This 450-room, 4.5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's connected to the convention center in central Guadalajara and also close to La Minerva.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7:00 AM to noon.
All 450 rooms feature MP3 docks, coffee makers, and free bottled water. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Laptop-compatible safes, ironing boards, and desks are also available.
Hilton Guadalajara features a full-service spa, an outdoor pool, and a children's pool. Valet parking is offered for MXN 60 per night. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a fitness center, free WiFi in public areas, and a conference center.
Unfortunately the gym, pool, and much of the amenities were closed due to COVID.....
Nice place. But seems like staff had preference towards guests that stay there regularly. Even after closing amenities they would reopen to prefered people they know. My kids were kicked out of the gym after being there 20 minutes because another guest wanted to use it after hours. It caused us a lot of grief. I will never return again.
We appreciate the time to share your comments about your stay, we regret that it was not the best experience, thanks to your comments we detect our areas for improvement. We hope that in the future you and your family, can give us the opportunity to change this experience for a more positive one.
We had to pay for hotel parking, it was not stated, not a problem. Breakfast was supposed to be included it wasn’t, not a problem. We decided to eat breakfast there, we sat down and a few minutes later a server showed up spraying the table completely disregarding us. I immediately jumped up in disbelief. He kept spraying, as if nothing was wrong all while my mother was wiping her face from the spray and my niece holding her breath. I almost slapped the guy in the face!
We appreciate the comments you share with us, for our team it is very important to follow up on each point you share with us, receive our sincerest apologies for not generating the memorable experience that marks our promise of service. We hope that in the near future it will give us the opportunity to change this experience.
Muchas gracias por la excelente calificación que nos otorga, esperamos poder atenderle nuevamente.
My room had insects roach and my luggage had worms
Dear Guest, please receive our apologies for the inconvenience you expected, it is never pleasant to know we didn't give an outstanding service, we appreciate your candid feedback, we hope you can consider stay with us in a near future.
Very nice pool area, usually empty and nice to have on hot days. While both onsite restaurants look nice only Los Vitrales is worth it. I did not like La Reforma - overpriced with worse customer service, the food & drink were not matching with the fancy looks of the place ex. mixed drinks were delivered with basic/no garnishing and the food was just okay definitely not up to expectations in any way. The rooms were okay but definitely not worthy of a 4+ star rating with the walls, furnishings and all small details being quite old, stained, grimy and in general falling apart - of which the shower area was the worst over all. The beds were big & pillows soft, I had to request new bedding on the first night as the covers had small blotches of what appeared to be dried blood stains on them (maybe red paint but there was no red anywhere in the room). Overall these were 3 star hotel rooms. Cleaning staff was friendly but didn't speak English and entered the room a lot without permission (even with the extra internal locks on - which makes those pointless BTW) often doing so while I was in it sleeping. Concierge was quite helpful but one thing that bothered me was a $300 deposit just to borrow a really old worn out umbrella that cut my finger with a sharp metal release. The small general store onsite was okay but overpriced, though the staff was nice. Liquor store was also overpriced though nice to look at. Overall averages out to 4 stars but very lacking in key ways.
Dear Guest, we appreciate the time you took for let us know your candid observations you kindly listed about our opportunity areas, receive our apologies for the issues you had during your stay, this is not what our service promise is. We hope you can consider stay with us in a near future, we will make sure it's gonna be a positive experience.
Thank you for your stay, we appreciate your visit, we will be waiting for your next stay.
Gracias por su evaluación, continuaremos reforzando nuestros estándares del servicio.
Muchas gracias por evaluar su estancia, esperamos que nuevamente nos visite.
Muchas gracias por su visita, su evaluación nos ayuda a seguir mejorando nuestro servicio.
We are very happy to know that you had a great stay, we are committed to generating memorable experiences, thanks to your score let us know that we achieved it, We know that these measures are temporary and for our well-being.