Restaurant service was the pain point. We sat for over an hour and a half before we got the appetizers. Other options outside were unavailable due to COVID-related curfew. Other than that we would not mind going back
this is a beautiful property because the staff is so attentive and caring. The grounds are very lovely and the food is great.
Nice hotel. More evening social activities needed. There may be folks who may want to remain at the hotel and don’t venture out. There is not much to do during the evening.
Being that Breakfast Buffet was included in my package, I was pleased at the variety and taste. I would say that the buffet breakfast was the highlight at this hotel. Overall, the staff was pleasure and hospitable. The room was average. The mini kitchen had supply but you could not cook, which turned out fine for me. The fridge would not close complete, therefore the beverages did not stay cold. I was a little irritated that it did not have a dish cloth or paper towel in the kitchen. And speaking of towel, it was hard to get extra towels. I called about 3-4 times for house keeping to bring extra towel. Checking in and out went smoothly. It was so nice to meet Benedict, one of the hotel taxi because he became our personal guide whenever we needed him.
7 beautiful days with a staff that made us feel like royalty.
The fact that breakfast is included in your stay is fantastic! And it's a really good breakfast. Having access to the Beach Resort is also a big plus. Perfect for families!
I really enjoyed my stay at the hotel. The extremely friendly staff and the hotel's location ensured my vacation was enjoyable and made everything easily accessible. Rodney Bay is festive with a great collection of eateries and stores, so it was wonderful that we were within walking distance of everything. While there were a few glitches with regard to my room preference, the hotel staff went above and beyond to correct and compensate for those issues and ensure my comfort. I would like to especially thank and praise the hospitality of Caryn (sorry if I spelt it wrong) and Ester, whose kindness exceeded typical standards. I travel often both for pleasure and work (I'm an attorney) and I found the staff of Bay Gardens Hotel to be exceptional.
great hotel, good location, clean, friendly staff!! great time, very good restaurants in town and on the beach road!!!
This hotel is very convenient to the shops at Rodney Bay and has an hourly shuttle service to it's sister resort which is on a nice beach. The service runs hourly from 8.30 a.m. to 10.30 p.m. I stayed in the Suites which have a good little kitchen, separate lounge and bedroom and were nicely appointed for the price. They were at the other end of the building, so a little isolated for the solo traveler, but well lit corridors. There are lots of places to eat and a good I.G.A for provisioning in Rodney Bay and night life if you like.
smooth. only problem was the TV. very bad reception
Very good, outstanding comfort and service. It was great
Great place hotel was clean with friendly staff no issues.
We were expecting a lot more than what we got for what we paid. The 2 swimming pools were very tiny and the hot tub wasn't even working. One of the bars was closed and our view was of a hotel abandoned mid-construction. I spent part of my day locked in a bathroom by the pool and was rescued by a fellow guest not a staff member. And forget about printing your boarding pass...there's no printer connected to the computer that they allow guests to use. Its not the worst place we've ever been but not one of the best either. Stay at the Bay Gardens Resort. Its much nicer and the beach is right at your doorstep.
I booked a Standard Room and found it to be very adequate. It was spacious enough for 2 with a king sized bed, there was a mini fridge in the room also and the usual tea and coffee supplies. The room itself was very clean, the only issue was the shower which seemed to have a leak somewhere so water did settle at the bottom of the door. The location is fantastic as it is right next door to a large supermarket and other shopping facilities and restaurants. Another plus is the free shuttle which takes you to the Bay Gardens Beach Resort where you can enjoy the beach, water sports and hotel amenities. Overall, I would recommend this hotel for those on a budget looking to explore and enjoy the beautiful island of St.Lucia.
Great value for the price. Rooms were of similar quality of family owned hotels in Florida, while this is in a MUCH lesser developed country. Room was clean, no bugs inside but not well soundproofed from the chirping ones at night (rainforest country). Internet worked most of time. Rooms next to bar are less private/quiet. Good location close to shops and the tourist restaurants/bars. Utilized the pool during some of the days and it was peaceful/clean. The view at the Bay Gardens Resort beach down the road is incredible. Shuttle runs between them every hour, 15 min walk or $5 cab ride.
Just got back from an amazing holiday in St.Lucia. Bay Gardens Hotel has all the basic necessities: a clean bed & bath. The hotel has free wi-fi , its not the fastest, but I did use it to make calls on skype and it worked ok. The hotel is located very close to a supermarket and all rooms have a fridge. There is no safe in the room - I locked stuff in my luggage and it was fine. The advantage at staying at the hotel is you can use the shuttle service from the Bay Gardens Hotel to the Bay Gardens Beach Resort, thats right on the beach. The shuttle is not very reliable though. You can even walk , it is about 10 - 15 mins. At the beach resort just tell them you are from the hotel and they will give you a tag and you can use facilities at the resort like the beach chairs ! They have a Manager's Cocktail Party at the Resort for all Bay Gardens guests on Wednesday and at the hotel on Thursday. Free drinks and a good live band. Life in St. Lucia is very slow paced and no one is in a hurry, so you must not expect prompt service. I love the location of the hotel, it is close to the supermarket, the bank , the bus stop and rodney bay for restaurants. We hiked the Gros Piton, did some ziplining in Dennery at Treetop Adventure, rented a car and drove around the beautiful island and chilled at the beach with some rum punch! All in all it was an amazing holiday, met some nice people and had some good Lucian food!
Good location for shopping at Rodney Bay. Room was clean. AC did not work very well. Two of our party woke up with several bites from something. Taxi stand right outside the front.
I had the best time, the hotel was in a great location, less than 20 minute walk to the beach. The staff was helpful. The flexibility of staying at 1 and playing at 3 was the best feature, we were able to enjoy the spa and other amenitites at the resort. I have traveled and stayed at many different carribean islands but this by far was the best.
Bay Gardens Hotel places you next to Windward Islands and Baywalk Shopping Mall. This 87-room, 3-star hotel welcomes guests with 3 outdoor pools, a restaurant, and a 24-hour gym.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free manager's reception. Start each morning with buffet breakfast, available for a fee from 7:30 AM to 10:00 AM.
Bay Gardens Hotel's 87 air-conditioned rooms provide coffee makers, ceiling fans, and safes. TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and ironing boards.
Guests staying at Bay Gardens Hotel enjoy access to 3 outdoor pools, a 24-hour gym, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for USD 90 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this beach hotel include a conference center, a business center, and a computer station.
Restaurant service was the pain point. We sat for over an hour and a half before we got the appetizers. Other options outside were unavailable due to COVID-related curfew. Other than that we would not mind going back
this is a beautiful property because the staff is so attentive and caring. The grounds are very lovely and the food is great.
Dear Ms. Sampson, It was indeed a beautiful honour meeting you, continue to stay safe. Thank you for taking the time out to review our property, our team members are delighted that you found them to be attentive and caring. Our chefs are very pleased at your review with reference to the dishes prepared and served to you. Best wishes.
Thanks for your rating of your recent stay with us. We look forward to serving you in the near future.
Thank you for leaving us a rating on your experience with us. We look forward to your return.
Nice hotel. More evening social activities needed. There may be folks who may want to remain at the hotel and don’t venture out. There is not much to do during the evening.
Thank you for your review on your recent experience with us. It is only through feedback such as yours that we are able to maintain and where necessary, improve upon the service that we provide to our valued customers. Your comments are appreciated and have been shared with the appropriate Managing team.
Being that Breakfast Buffet was included in my package, I was pleased at the variety and taste. I would say that the buffet breakfast was the highlight at this hotel. Overall, the staff was pleasure and hospitable. The room was average. The mini kitchen had supply but you could not cook, which turned out fine for me. The fridge would not close complete, therefore the beverages did not stay cold. I was a little irritated that it did not have a dish cloth or paper towel in the kitchen. And speaking of towel, it was hard to get extra towels. I called about 3-4 times for house keeping to bring extra towel. Checking in and out went smoothly. It was so nice to meet Benedict, one of the hotel taxi because he became our personal guide whenever we needed him.
Our management and staff wish to thank you for staying with us. We are happy to learn of your satisfaction in our services and hospitality. Great to know we were pleased with the location. Your feedback concerning the rooms amenities will be forwarded to management as this is not our level of service. We do look forward to seeing you again.
7 beautiful days with a staff that made us feel like royalty.
Thank you for leaving this review. It is great to hear you had a wonderful time with us and you were pleased with our amenities and landscape. Our team takes pride their jobs; therefore we are glad you enjoyed your time with us. An investigation will be conducted concerning the air condition unit, as this not our level of service. We are looking forward to having you stay with us again.
The fact that breakfast is included in your stay is fantastic! And it's a really good breakfast. Having access to the Beach Resort is also a big plus. Perfect for families!
We happy you've spent your vacation here with us again and we are thrilled it was made worthwhile! It is lovely to you know were pleased with our hospitality, complimentary breakfast and access to our sister properties. We are definitely family friendly and do hope you stay with us again!
I really enjoyed my stay at the hotel. The extremely friendly staff and the hotel's location ensured my vacation was enjoyable and made everything easily accessible. Rodney Bay is festive with a great collection of eateries and stores, so it was wonderful that we were within walking distance of everything. While there were a few glitches with regard to my room preference, the hotel staff went above and beyond to correct and compensate for those issues and ensure my comfort. I would like to especially thank and praise the hospitality of Caryn (sorry if I spelt it wrong) and Ester, whose kindness exceeded typical standards. I travel often both for pleasure and work (I'm an attorney) and I found the staff of Bay Gardens Hotel to be exceptional.
We wish thank you for staying with us and leaving this review. It is quite lovely to learn you were pleased with our level of hospitality provided. We are glad our convenient location accommodated for easy access to your necessities. Our Front Office team will be informed of your praises. We will continue for forward exceptional services to our guests and are definitely looking forward to having you stay with us again.
great hotel, good location, clean, friendly staff!! great time, very good restaurants in town and on the beach road!!!
Happy 2022 to you Alberto and your family. Thank you for highlighting the reason for the delay in service, please accept our profound apologies for the delay as it relates to our service. We are looking forward to you next visit and to ensure you receive 100% heartfelt care which is synonymous to our Brand. Please continue to stay safe.