Residence Inn Greenville3.0 out of 5.0
Recent guest reviews
I decided to try this property out because my usual hotel chain (membership) was a little more expensive and I am GLAD I did. Although I wasn't able to check in early(they were full the night prior) , all else was quite perfect. I am considering changing my membership. The staff was especially customer friendly. This was Sep 3-4th.
Very nice and clean hotel. Room was large with living room and bedroom in an L shape. Refrigerator, microwave, freezer, dish washer. Excellent food for breakfast every morning and three evening snacks per week. Staff are very friendly and helpful. Service excellent. Cost is about 1/3 greater than it needs to be. Work out are and pool clean and available.
This place is pretty new and I thought it was nice. The PROs are the great breakfast. I really thought that the quality of the food was one of the better ones I've seen from the "breakfast included" hotels I've stayed at. The rooms were nice and clean. The pool was small but big enough for a few dips with the kids (they were happy). Although, as an aside, it seems odd that they placed it where they did- - exposed to the busy street as opposed to in the back of the place. The CONS - This is one that is more about the hotel industry generally because this isn't the only place I've noticed it lately but a 4pm check in time is absolutely crazy. I arrived at this hotel at about 2:30 expecting to check in with my two kids in tow and was told that my room wasn't ready. They told me they would check with housekeeping and ultimately we did check in about 25 minutes later after my kids started running around the lobby. Honestly, I should be able to check in at 2:30 unless there was some unknown crazy circumstances going on. My second CON is that we did not get any housekeeping service after the first night. We were out of the room all morning long and came back for nap time around 1pm to find that our dirty towels had been removed but nothing else touched. Because it was naptime, I put the "please come back later" door hanger (which they provided) out for about an hour. Guess what? They never did come back. An hour or so later I asked at the front desk and was told that housekeeping "had left my floor". Presumably that meant they weren't allowed to come back?? Anyway, I asked for more towels which were eventually delivered. It's yet another example for me of the hotel industry's lack of focus on the customer's needs. Overall I'd recommend the place. It's new, clean, and more than adequate.
I must say that this hotel was one of the most cleanest Residence Inn's that I have stayed. First, staff was polite and friendly. They have a complimentary hot breakfast that was good, and the lobby area is very spacious. Second, our room was comfortable, clean, and for the most part in a quiet area. The hotel is close to restaurants and shops. Overall, this was one of the better Residence Inn's for value, service, and location. I will stay here again!
Great stay. The room was well designed and had everything one would need for a "home away from home" type of stay from dishes to pots and pans. We enjoyed the free breakfast and the pool. Staff were friendly.
I highly recommend this RI. The staff were very friendly, helpful, and attentive to our needs. Thank you to Jenny, Peaches, Shaundra, and Ebony at the front desk who made our 1 week stay very pleasant. Rooms were clean, towels and toiletries were replaced regularly, and we were even treated to cookies. The beds were comfortable and there was enough space to accommodate all of us. The only glitch we had was that the shower curtain had some mildew but they immediately replaced it when we pointed it out to them. The breakfast was good but unfortunately we missed the dinners that are provided on some evenings but we heard good things about them. I would stay there again. Thank you!
We stay here regularly when visiting family. It is always staffed by cheerful, helpful people, and it's always clean. There is a good breakfast buffet and a lobby that is comfortable enough we play board games there. The patio and fire pit are lovely and there is a pool (outdoor only in good weather). I've used the gym. It's small but perfectly adequate. Coffee and such are available 24 hours a day, and there's a little store for snacks.
This was my first time staying at this hotel, and I was very happy with the treatment from all the staff, but I had a few problems during my stay. The Manager's Reception did not start on time on Tuesday, and the eating area was full due to guests waiting. There seemed to be a lot of neighborhood children in the pool, and family using the grill during the time of the Reception. I even noticed that a disabled child was not able to use the pool as there were so many out of control kids in the pool! Management should watch out for this issue in the future so that paying guest can enjoy the facility. Other than this issue the room was spacious and the staff was excellent!
I stayed here for a graduation. I would recommend this location to anyone who needed somewhere to stay in or around Greenville. Our room was very clean and looks as if it's been remodeled recently. Beautiful cabinets and stainless steel fridge. The staff were very pleasant. My husband needed a haircut and asked for recommendations in the area and the front staff were very accommodating and pointed him in the right direction. My daughter loved the pool. Breakfast was great on Saturday (not too great on Sunday). We didn't want to leave at the end of the weekend. Beds comfortable. Great shower pressure. Very nice! Only downside is that the pool isn't lit and closes at sundown. It's such a nice area that it'd be nice if late night swim was a "thing".
Stayed here one night while visiting family. Clean, large, well stocked rooms, yummy breakfast, friendly staff, free parking, and a pool. Can't ask for more! There's a jimmy johns across the street, but getting anything else requires a car, but most travelers here have one. I will definitely stay here again.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 144 reviews