Property and room is just 'meh'. There is no street signage so it's very easy to miss. We booked and paid via Orbitz, gave my DL and credit card to the front desk at check-in (which is always required - no biggie) and when I woke up this morning there was an "express check out" envelope with a receipt enclosed showing that $130.37 was charged to my credit card. Called the front desk and spoke with "Jesse", he casually said "I wouldn't worry about it, nothing should be charged to your card" - at which point I opened my Amex app to verify and $143.41 was charged to my card.... so not "nothing" as Jesse stated, not even $130.37 as my Holiday Inn Express receipt stated...my room was booked and PRE PAID through Orbitz (which Jesse thought was gum) so any receipt issued by Holiday Inn Express should read $0.00, but $143.41 has been charged to my credit card. Jesse informed me that the manager could "look into it" when they arrived today. I asked when that would be and he said 3pm. I let him know that I would already be contacting IHG and American Express by then, to which he non-chalantly replied "do whatever you feel like." We have booked a hotel room through Orbitz twice... both times have been a nightmare, though the first time was at Hyatt Place and they were extraordinary....even though the mess up was because of Orbitz. This experience with the Green River, Utah Holiday Inn Express has left much to be desired.
By Chris, from Durango, CO on Mar 19, 2018
Dear Guest: Thank you for being our guest. We appreciate your feedback. We do have rooms available with a refrigerator & microwave - they tend to be reserved quite rapidly during our busy season. We anticipate having these amenities in every room by the end of May and we thank you kindly for your response as it reminds us that for everything we do well, there is always room for improvement. We hope on your next pass through we will have the refrigerators & microwaves in house and you will better enjoy your stay. Happy Traveling, Natalie - GM