Kempinski Grand Hotel Des Bains5.0 out of 5.0
Recent guest reviews
After a long train journey from Basel, we got picked up by a very friendly porter at the station in St.Moritz. When we arrived at the hotel we were very warmly welcomed by the whole reception and concierge team. The rooms are spacious, bright and just beautiful. In the late afternoon we went to the SPA, where you are really able to relax. At night, we had dinner at the Enoteca. We loved the food and had amazing staff, who took care of everything, so nothing was missing. We can highly recommend to have dinner there; Mandy and her team will take care of you. All in all, this hotel with its staff (from each department) is outstanding and we will definitely come back in winter. Thank you again and see you all soon.
Excellent in every way. Staff are courteous and attentive the food was delicious and a delight to the eye as well as the tastebuds. We ate in the bar for lunch , the Seasons restaurant in the evening and also for the wonderful breakfast. Our bedding was luxurious and comfortable and the spa was such a treat. Don't forget to try the 'stalk' through the freezing Alpine stream in the Alpine garden which was exhilarating. I cannot recommend highly enough.
The Kempinski Grand Hotel des Bains St. Moritz is spectacular in every way. Of the hotels I've stayed at, this is one of the best. Upon arrival, it was clear that the entire hotel had been recently renovated. Everything was clean, nothing was out of place. There were no scuffs in the paint, stains on carpet, or noticeable flaws anywhere. The decor was absolutely perfect, striking just the right balance between timeless traditional and contemporary comfortable. The lobby area had a cool vibe, and included great places to sit and relax, and a very cool bar. The room was wonderful in every way. Large windows that let in great natural daylight, comfortable bed, no noise from the hallway or other rooms, great bathroom with plenty of space, everything updated recently and in immaculate condition. We had dinner at the hotel, and the meal was delicious with attentive service. Our rate included the breakfast buffet, which was fantastic. Lots of locally made choices including freshly baked bread, homemade jams, local yogurt and cheeses. The only thing that I would change is that I wish we had been able to stay longer at the Kempinski Grand.
Although we were not staying in the Kempinski, we decided to check out the lobby area and ended up having some lunch! We had Swiss wine recommended by the waiter and a club sandwich and soup!!! We also had hot chocolate and coffee which were very good!! Food was excellent and service fast!! Bill cane to just under CHF100!! There is a grand piano near the bar so I imagine it would be a nice place to relax in the evenings especially if you are staying in the hotel.
Excellent hotel, very friendly staff, everything we enquired about or needed was accommodated. lovely breakfast,s...if you like your Tetly,s, P.G tips or other, take some with you....Tea the way the brits like it wasn't happening...
Magnificent hotel: luxury and casual. Service pleasant and considerate, smiling, very professional. Very nice to have the shuttle service to the train station. The spa is restful and relaxing. a little out of the way, but a 15 minute walk to the lake. The restaurants offer delicious dishes. The breakfast is amazing. The room is comfortable. The bed a bit hard, too bad.
First time at this hotel and I Was very surprised of the concirge conrad's arrogant attitude. Unfortunately Very dissapointing for this type of hotel. Nothing else to share. Not expecting this service neither this attitude
The hotel was great. Went with aryeh Wagner program. Food very good breakfast repetitive. Hotel has great kids club perfect and spa amazing. We had junior suite for 2 adults and a child. Was great room. Separate toilet room from bath. Super housekeeping. Top 3 ever had. Highly recommend
We stayed here for a week-long vacation in August, and we were VERY impressed with the hotel. Our room (junior suite) was spacious and well-furnished, and the bed and couches were very comfortable. The room service was exemplary, and the entire staff was simply wonderful... attentive, caring, and always smiling. A quickly-written review does not allow me to include enough superlatives to accurately portray how much we enjoyed our stay here; it was simply great. And yes, there were some nits. The bathroom design was spacious and gorgeous, but it seemed like the shower was somehow an afterthought... it was tiny, slippery, and barely fit a person! And the mystery of why the tissue box was not fastened down totally eluded us [laughs]! And why, oh why, did the person who checked us in cheerily keep on insisting that he was upgrading our room "for free" when we had paid extra to get exactly the room we got? But these were nits. Our overall experience was truly five-star. We loved the decor, we loved the attention and luxurious service... it wasn't only rated five-star... it FELT five-star. If you live in the United States, it is worth noting that the spa is a "textile-free zone" and seems to require some nudity. It was puzzling to then see a notice posted inside the spa asking guests to use towels. Also, while the spa has many different saunas (and they are GORGEOUS!), it does not have a jacuzzi/hot tub, and the pool seems to be kept "too cool" by U.S. heated pool standards. All in all, coming from the U.S., we'd give the spa a definite "meh" rating, despite the lavish decor. But overall? We think of this hotel as a real jewel. It helped make our vacation simply wonderful, and we would highly recommend it.
Having stayed at The Kempinski with my family they went truly out of their way to ensure all needs and wishes are respected and fulfilled. We had a great time. Thank you to Ibolya & Zoya at The Kids Club - without you we couldn't go to the mountain climbing activity!
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 788 reviews