Morasol Suites4.0 out of 5.0
Recent guest reviews
I was amazed (appalled) at Scott R review. I stayed at this hotel in June 2 weeks half board. The location, room, staff, maid service, pool, Jacuzzi and in particular the food were excellent. Good luck with your search for PERFECTION!!??
hotel looked great on line, but I guess pretty pictures deceive. You will see the maintenance guys every day with pots of putty trying to fix all the little faults, seems a never ending task. Smelly drains in the toilet, dirty smelly sofa, and years of dust on the light fittings which with the rest of the tired rooms have been there since the 1970's The food OMG apparently it's outside catering, a word of advice if you are trying to pass yourself off as 4 star at least get some comparable kitchen staff. We have never eaten so poorly in our lives by the second week eating in the hotel became a chore , thank god we ate out towards the end, great meals just up the road. Seriously give this place a miss if you want to eat. Avoid the disappointment, find somewhere else TERRIBLE!!!!'
Always stay at the Morasol Suites when in Puerto Rico have stayed there for the past 9 years would not think of staying anywhere else. Have not stayed there for the past 18 months due to illness. We were welcomed so warmly and everyone seemed genuinely pleased to see us. The apartments are kept spotless by the excellent maid service. Towels changed every day and bed linen every few days. Everyone is so friendly and nothing is too much trouble. The whole complex is maintained to a very high standard. We always go self catering so can not comment on the food, there are numerous very good restaurants nearby. A special thanks to Elena, Cristina, David and Stefan we are very much part of the Morasol family. See you all in March. Thank you again for everything.
We stayed here in March for two weeks and returned on October 17th for another 11 night stay. This is an excellent find, and it retains its excellence, both in the location and finish of the accommodation and the excellence of its staff who are friendly and efficient. Rafael on Reception certainly knows his job. The standard of cleanliness is great, with daily room cleaning. The one bedroom apartment we have is on the top floor and has a fabulous view across the Marina. Highly recommended !
We booked the hotel independently and requested various things based on previous reviews on trip advisor . The hotel replied to all our enquiries very promptly and on arrival gave us a lovely welcome , including a bottle of wine in our room . Our special requests re the room and view were all absolutely perfect . We stayed in a one bed apartment on the forth floor . The pool area at the hotel was spotlessly clean and with the added benefit of beach towels in our room was very comfortable . We did not eat breakfast at the hotel as we were on a diving holiday and started early each day , but we did enjoy the Friday BBQ . The staff at the hotel were very friendly and helpful and our rooms were cleaned daily . Internet was free through the hotel and a very good reception . We would stay at this hotel again without hesitation and recommend it highly .
We stayed as a family and enjoyed every minute!! We had two studio rooms very spacious,clean and plenty of room!! Clean fresh towels every day and cleaned through!! Spotless!! Hotel is Short distance walk from the beach, shops and restaurants!! Pool area very clean!! Happy hour 4-5 everyday!! We spent most of our time on the beach but when we returned we were always greeted with a smile very friendly staff who are always on hand to help!! The Morasol Suites is ideal for anyone who wants to be on the flat and not up a hill!! Some restaurants are up a slight incline but the beach and other attractions are not to far away!! We will definitely return!! Great Holiday !!
After reviewing this hotel for many months and paying the guts of €1700 for our holiday i cannot believe this hotel has 4 1/2 stars on tripadvisor. I would'nt class it as a 2* apartment. After booking through a travel agent i contacted the hotel several times in the lead up to our holiday to make sure everything was perfect when we arrived. I booked a Junior Suite with a view of the marina. Anyway checked into hotel after a long flight, once again i said to the girl on check in to make sure it was the room i booked. She told me we were in the nicest room in the hotel. I thought great. Headed up to the room to settle in and unpack. What can i say ABSOLUTE DIVE!!!!!!!!!!!! The room was filthy. There was pubic hair in the bat tub, the tiles in the bathroom were covered in mould, the fridge had hair and dirt in it, the coffee maker stank. The bed had hair in it and a big rip in the sheet. The skirting boards were thick with dirt, not just dust but thick lumps of possibly months of build up of dirt. The tiles out to the balcony were all cracked. Straight back to reception to a young lady who told me we were in the best room once again. I left it untill the next morning to go down to speak to the manager. I showed him all the photos, explained the situation to be told AGAIN we were in the best room, i thought are you joking '' this is what you class as 4* standards'' he shrugged his shoulders at me and basically said you can move hotels if not happy. Straight away i got onto the travel agents explained my situation they contacted the hotel and said we could view another room. Went back to reception to view the room. This time met with a lady manager, she told us we could'nt look at the room for another 2 hours, and that we would be downgrading if we moved. If we were to downgrade i cant imagine what the room looked like. After arguging with her for several minutes and getting no where, contacted my travel agent again who happily moved us. Your hotel and staff are disgusting. Do not stay here. You would get a 2* apartment with better standards. Shame on you Morasol and Management. You should be ashamed of yourselves, people paying hard earned money to stay in this dump. STAY WELL CLEAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Excellent hotel!! Could not fault it at all! Will definitely go back! Friendly staff, cleanliness perfect, good location, brilliant!! Never tried the food but smelled delicious! So close too many great restaurants and bars, beach only five minute walk, beautiful!!!
hotel was very good could not fault it swimming pool excellent the owners were very helpful will definitely go back I recommend it sunbeds a plenty.went with jet 2 there very good/rooms cleaned every day close to pueto rico all within walking distance.
recently back from another visit to morasol suites gran canaria.as usual made to feel welcome by the very friendly reception staff.the hotel is cleanest I have been in,towels and bed linen changed often.pool area has a relaxed atmosphere and being in a flat area of gran canaria makes life easier .
Reviews from Trip Advisor
94% of guests recommend this hotelTotal of 842 reviews