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MUR Hotel Neptuno Gran Canaria - Adults Only

Property class: 4

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Photo gallery for MUR Hotel Neptuno Gran Canaria - Adults Only

A dining table with two people seated, a pool in the background, and a water slide.
A spacious lobby with multiple seating areas, a reception desk, and large windows offering views of an outdoor garden.
A dining table with plates of food, wine glasses, and cutlery.
An outdoor dining area with tables, chairs, umbrellas, and a pool in the background.
A spacious lobby with a geometric patterned floor, a staircase, and red seating areas.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Av. 8 de Marzo, 29, 35100, San Bartolome de Tirajana, Las Palmas,, 35100
  • Place, Yumbo Shopping Center
    ‪1 min walk‬
  • Place, Kasbah Shopping Center
    ‪8 min walk‬
  • Place, CITA Shopping Center
    ‪12 min walk‬
  • Airport, Las Palmas (LPA-Gran Canaria)
    ‪26 min drive‬

Room options

View all photos for Double Room Single Use, Balcony

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view of the sea.

Double Room Single Use, Balcony

8.4 out of 10
Very good
(21 reviews)
  • Resort view
  • 247 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Double or Twin Room, Balcony

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view of the sea.

Standard Double or Twin Room, Balcony

8.0 out of 10
Very good
(20 reviews)
  • Resort view
  • 247 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed
  • Free WiFi

View all photos for Standard Double or Twin Room, Balcony, Pool View

A hotel room with a large bed, a desk, a chair, and a balcony with a view.

Standard Double or Twin Room, Balcony, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed
  • Free WiFi

View all photos for Double Room Single Use, Balcony, Pool View

A hotel room with a large bed, a desk, a chair, and a balcony with a view.

Double Room Single Use, Balcony, Pool View

9.6 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds
  • Free WiFi

DOUBLE WITH BALCONY

  • Sleeps 4
  • Free WiFi

DOUBLE STANDARD

  • Sleeps 4
  • Free WiFi

DOUBLE SUPERIOR

  • Sleeps 4
  • Free WiFi

About the neighborhood

San Bartolomé de Tirajana

Located in Playa del Ingles, MUR Hotel Neptuno Gran Canaria - Adults Only is adjacent to Yumbo Shopping Center with other popular attractions like Maspalomas Dunes within a couple of miles (3 km). This 4-star hotel has 166 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Yumbo Shopping Center - 1 min walk - 0.1 miles
  • Kasbah Shopping Center - 8 min walk - 0.5 miles
  • CITA Shopping Center - 12 min walk - 0.7 miles
  • English Beach - 13 min walk - 0.7 miles
  • Maspalomas Dunes - 6 min drive - 1.2 miles

Getting around

  • Gran Canaria Airport (LPA) - 26 min drive

Restaurants

  • ‪Maná 264 - ‬2 min walk
  • ‪Restaurante Miramar - ‬3 min walk
  • ‪Blue Havana - ‬4 min walk
  • ‪Restaurant Valentines - ‬3 min walk
  • ‪Tropicana - ‬3 min walk

About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

At MUR Hotel Neptuno Gran Canaria - Adults Only, guests enjoy features like an outdoor pool, a 24-hour gym, and a sauna. There's free parking and an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this adults-only hotel include free WiFi in public areas, a meeting room, and an arcade/game room.
Guests can expect free WiFi and flat-screen TVs. Bathrooms offer hair dryers and bidets. Balconies, sitting areas, and minibars are also standard.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • La Sirena
  • Sotavento

Things to do

  • 24-hour gym
  • Arcade/game room
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • In-room safe fee: EUR 2 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses some solar energy; some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses solar energy, plus a grey water recycling system.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Pool access available from 10 AM to 6 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Gran Canaria
Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Hotel Gran Canaria
Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana
Hotel Neptuno Gran Canaria Adults
Neptuno Gran Canaria Adults San Bartolome de Tirajana
Neptuno Gran Canaria Adults
Mur Neptuno Gran Canaria
MUR Hotel Neptuno Gran Canaria Adults Only
MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

Frequently asked questions

Is a free cancellation option available at MUR Hotel Neptuno Gran Canaria - Adults Only?

MUR Hotel Neptuno Gran Canaria - Adults Only provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at MUR Hotel Neptuno Gran Canaria - Adults Only?

As of Sep 2, 2026, prices found for a 1-night stay for 2 adults at MUR Hotel Neptuno Gran Canaria - Adults Only on Sep 30, 2026 start from $230, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around MUR Hotel Neptuno Gran Canaria - Adults Only?

This hotel is situated in Playa del Ingles within a 10-minute walk of Yumbo Shopping Center and Kasbah Shopping Center. You'll also find Maspalomas Dunes and Maspalomas Lighthouse within a short drive.

Is parking available on site at MUR Hotel Neptuno Gran Canaria - Adults Only?

Yes, self parking is offered for free at the hotel. Though parking is limited parking, an electric car charging station is also available.

Is a spa located at MUR Hotel Neptuno Gran Canaria - Adults Only?

Spa services at the hotel include Ayurvedic treatments, body treatments, massages, and mani/pedis.

Does MUR Hotel Neptuno Gran Canaria - Adults Only feature a casino?

No, MUR Hotel Neptuno Gran Canaria - Adults Only doesn't have a casino.

Is there an indoor pool at MUR Hotel Neptuno Gran Canaria - Adults Only?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10 AM and 6 PM.

What amenities will couples enjoy at MUR Hotel Neptuno Gran Canaria - Adults Only?

This adults-only hotel offers many amenities for couples such as 2 restaurants and an outdoor pool with some guestrooms featuring a sauna.

Are there hot tubs at MUR Hotel Neptuno Gran Canaria - Adults Only?

No, but this hotel does have a steam room.

Does MUR Hotel Neptuno Gran Canaria - Adults Only have a restaurant that serves breakfast?

No, MUR Hotel Neptuno Gran Canaria - Adults Only doesn't have a restaurant that serves breakfast.

Does MUR Hotel Neptuno Gran Canaria - Adults Only allow pets to stay free of charge?

No, pets aren't allowed at MUR Hotel Neptuno Gran Canaria - Adults Only.

Are there connecting rooms at MUR Hotel Neptuno Gran Canaria - Adults Only?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to MUR Hotel Neptuno Gran Canaria - Adults Only?

The closest major airport to MUR Hotel Neptuno Gran Canaria - Adults Only is Gran Canaria Airport (LPA), which is 18.7 mi away (26 minutes by car).

Are there rooms with balconies that I can book at MUR Hotel Neptuno Gran Canaria - Adults Only?

Yes, every guestroom at MUR Hotel Neptuno Gran Canaria - Adults Only comes with a balcony and some offer pool and resort views.

MUR Hotel Neptuno Gran Canaria - Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 248 out of 556 reviews
Rating 8 - Good. 225 out of 556 reviews
Rating 6 - Okay. 55 out of 556 reviews
Rating 4 - Poor. 18 out of 556 reviews
Rating 2 - Terrible. 10 out of 556 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , good food, close to lots of amenities. Comfortable beds and nice room
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel that I stayed in Gran Canaria
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel in the area. Staff are all incredibly knowledgeable and helpful. Every area of the hotel is really clean. Has an excellent pool and bar area. The location is ideal for the Yumbo centre and close enough to the beach, dunes etc.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, have stayed here three times and they have upgraded the public areas and given rooms a make over since my last stay. Lovely friendly staff. Fresh flowers, wine and water in the room on arrival. There is a kettle and two mugs which for a tea / coffee lover was great and the room also has a fridge and safe all complimentary. The hotel backs into the Yumbo centre main area, however the bit pool area is like an oasis and had no problem gaining a sun lounger or other seating.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Allen Hanns

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to a major shopping center, easy access to taxi, great pool even though i didn't use it. Easy to move around without feeling that you are being watched. I had no problems whatsoever.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities
the service from staff was amazing, the food and cocktails were fab too
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Wonderful staff and nice location for exploring the town.
Stayed 7 nights in Mar 2025
Verified review

8/10 Good

Jared

Liked: Cleanliness, staff & service
A high standard of standardness. The rooms are modest, but everything was in perfect condition. The meals range from okay to supetb, fepending on wwhat you coose. Staff are excellent.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Ruben Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, great food and very friendly staff.
Stayed 14 nights in Mar 2023
Verified review

6/10 Okay

Alma

Liked: Cleanliness, staff & service
Room bathrooms are in rough condition. Had to switch rooms due to cockroaches in first one
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all amenities such as the Yumbo centre, the beach and the Dunes. Quiet hotel and friendly staff.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff throughout the stay were excellent and very friendly Enjoyed it immensely
Stayed 7 nights in Sep 2024
Verified review

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff , kept very clean , and good breakfast/ dinning times
Stayed 7 nights in Mar 2023
Verified review

8/10 Good

Rogier

Liked: Cleanliness, staff & service, property conditions & facilities
The service and food are very good of the hotel
Stayed 8 nights in Jul 2023
Verified review

10/10 Excellent

Jesper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Jesús

Liked: Staff & service, amenities, property conditions & facilities
Very friendly and kind staff and varied all inclusive options. Would stay again!
Stayed 5 nights in May 2024
Verified review

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel

Lovely hotel and excellent value
Stayed 8 nights in Jan 2023
Verified review

10/10 Excellent

ulf

Liked: Cleanliness, property conditions & facilities
nice hotel
Stayed 5 nights in May 2023
Verified review

10/10 Excellent

K W

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms.
Stayed 6 nights in Feb 2025
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very well looked after by all the staff, especially in room cleanliness and at reception. Food was good though over the week a little but repetitive
Stayed 6 nights in Sep 2025
Verified review

8/10 Good

ulf

Liked: Cleanliness, staff & service
very friendly and clean accommodation
Stayed 6 nights in Nov 2023
Verified review

10/10 Excellent

michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and friendly, the breakfast and dinner really good , plenty sun lounges and umbrellas , right next to yumbo centre
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel Stayed on the all inclusive package and great food and drinks. really close up the Yumbo and good bus links to travel around Room was really nice with a pool view.
Stayed 6 nights in Mar 2024
Verified review

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal was very good, helpful. Very nice place, ideal location.
Stayed 7 nights in May 2024