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MUR Hotel Neptuno Gran Canaria - Adults Only

4.0 star property

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2 restaurants, lunch served, international cuisine
Reception
Lobby sitting area
Property entrance
2 restaurants, lunch served, international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Av. 8 de Marzo, 29, 35100, San Bartolome de Tirajana, Las Palmas,, 35100
  • Place, Yumbo Shopping Center
    ‪1 min walk‬
  • Place, CITA Shopping Center
    ‪10 min walk‬
  • Place, English Beach
    ‪12 min walk‬
  • Airport, Las Palmas (LPA-Gran Canaria)
    ‪22 min drive‬

About the neighborhood

San Bartolomé de Tirajana

Located in Playa del Ingles, MUR Hotel Neptuno Gran Canaria - Adults Only is adjacent to Yumbo Shopping Center with other popular attractions like Maspalomas Dunes within a couple of miles (3 km). This 4-star hotel has 166 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Yumbo Shopping Center - 1 min walk - 0.1 miles
  • Kasbah Shopping Center - 7 min walk - 0.4 miles
  • CITA Shopping Center - 10 min walk - 0.6 miles
  • English Beach - 12 min walk - 0.7 miles
  • Maspalomas Dunes - 4 min drive - 1.0 mile

Getting around

  • Gran Canaria Airport (LPA) - 26 min drive

Restaurants

  • ‪Tropicana - ‬3 min walk
  • ‪Café de Paris - ‬3 min walk
  • ‪Restaurante Centrum - ‬3 min walk
  • ‪Ritz - ‬3 min walk
  • ‪Maná 264 - ‬2 min walk

About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

At MUR Hotel Neptuno Gran Canaria - Adults Only, guests enjoy features like an outdoor pool, a 24-hour gym, and a sauna. There's free parking and an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only hotel include free WiFi in public areas, a meeting room, and an arcade/game room.
Guests can expect free WiFi and flat-screen TVs. Bathrooms offer hair dryers and bidets. Balconies, sitting areas, and minibars are also standard.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • La Sirena
  • Sotavento

Things to do

  • 24-hour gym
  • Arcade/game room
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • In-room safe fee: EUR 2 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Pool access available from 10 AM to 6 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Gran Canaria
Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Hotel Gran Canaria
Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana
Hotel Neptuno Gran Canaria Adults
Neptuno Gran Canaria Adults San Bartolome de Tirajana
Neptuno Gran Canaria Adults
Mur Neptuno Gran Canaria
MUR Hotel Neptuno Gran Canaria Adults Only
MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

Frequently asked questions

Is a free cancellation option available at MUR Hotel Neptuno Gran Canaria - Adults Only?

MUR Hotel Neptuno Gran Canaria - Adults Only provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at MUR Hotel Neptuno Gran Canaria - Adults Only?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at MUR Hotel Neptuno Gran Canaria - Adults Only on Apr 12, 2026 start from $184, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around MUR Hotel Neptuno Gran Canaria - Adults Only?

This hotel is situated in Playa del Ingles within a 10-minute walk of Yumbo Shopping Center and Kasbah Shopping Center. You'll also find Maspalomas Dunes and Maspalomas Lighthouse within a short drive.

Is parking available on site at MUR Hotel Neptuno Gran Canaria - Adults Only?

Yes, self parking is offered for free at the hotel. Though parking is limited parking, an electric car charging station is also available.

Is a spa located at MUR Hotel Neptuno Gran Canaria - Adults Only?

Spa services at the hotel include Ayurvedic treatments, body treatments, massages, and mani/pedis.

Does MUR Hotel Neptuno Gran Canaria - Adults Only feature a casino?

No, MUR Hotel Neptuno Gran Canaria - Adults Only doesn't have a casino.

Is there an indoor pool at MUR Hotel Neptuno Gran Canaria - Adults Only?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10 AM and 6 PM.

What amenities will couples enjoy at MUR Hotel Neptuno Gran Canaria - Adults Only?

This adults-only hotel offers many amenities for couples such as 2 restaurants and an outdoor pool with some guestrooms featuring a sauna.

Are there hot tubs at MUR Hotel Neptuno Gran Canaria - Adults Only?

No, but this hotel does have a sauna.

Does MUR Hotel Neptuno Gran Canaria - Adults Only have a restaurant that serves breakfast?

No, MUR Hotel Neptuno Gran Canaria - Adults Only doesn't have a restaurant that serves breakfast.

Does MUR Hotel Neptuno Gran Canaria - Adults Only allow pets to stay free of charge?

No, pets aren't allowed at MUR Hotel Neptuno Gran Canaria - Adults Only.

Are there connecting rooms at MUR Hotel Neptuno Gran Canaria - Adults Only?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to MUR Hotel Neptuno Gran Canaria - Adults Only?

The closest major airport to MUR Hotel Neptuno Gran Canaria - Adults Only is Gran Canaria Airport (LPA), which is 18.7 mi away (26 minutes by car).

Are there rooms with balconies that I can book at MUR Hotel Neptuno Gran Canaria - Adults Only?

Yes, every guestroom at MUR Hotel Neptuno Gran Canaria - Adults Only comes with a balcony and some offer pool and resort views.

MUR Hotel Neptuno Gran Canaria - Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 238 out of 537 reviews
Rating 8 - Good. 219 out of 537 reviews
Rating 6 - Okay. 52 out of 537 reviews
Rating 4 - Poor. 18 out of 537 reviews
Rating 2 - Terrible. 10 out of 537 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities
the service from staff was amazing, the food and cocktails were fab too
Stayed 3 nights in Aug 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very well looked after by all the staff, especially in room cleanliness and at reception. Food was good though over the week a little but repetitive
Stayed 6 nights in Sep 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A decent place to stay in the south

Lovely, friendly staff mostly, clean spaces. Note that’s it’s not actually “all inclusive” as there are certain basic drinks that they require you to pay for, eg a mojito or a red bull, which I found pretty strange. It’s actually a “mostly inclusive” but the service was good and the food was okay. Had many issues with the plug sockets in the room too, my phone wouldn’t charge besides the charger working elsewhere. Never an offer to move rooms or try to find a permanent solution so it became a bit frustrating throughout. I guess they did their best but it’s not somewhere I would stay again.
Stayed 7 nights in Aug 2025

10/10 Excellent

Michael

Stayed 7 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all amenities such as the Yumbo centre, the beach and the Dunes. Quiet hotel and friendly staff.
Stayed 2 nights in Aug 2025

8/10 Good

Maxime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, amazing location Breakfast very good Slight disappointment: the bathtub in the bathroom was a bit rusty and could see the work has been done to repair a hole in the bathtub but has not been done properly Mattress on the bed was over soft which can cause back pain Really appreciated the robes and sleepers in the bedroom and the big balcony
Stayed 4 nights in Jul 2025

10/10 Excellent

Brian, PORT ORANGE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally across the street from Yumbo shopping center. Property in excellent condition. Not cheap, but in a great location and in great condition.
Stayed 5 nights in May 2025

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, very clean and comfortable. Close to many outlets and easy to get a taxi from. Staff were really good. Drinks were very cheap. Really good deal for hotel.
Stayed 3 nights in May 2025

4/10 Poor

Darren

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Was in awful room but couldn't move on arrival or next day I was only offer a room swap once I had unpacked and would need to repack and wait for the room to be cleaned Rea
Stayed 9 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another fantastic stay at Neptuno. It’s my hotel of choice when staying at Playa. The pool area is fantastic with a bar, sauna and steam room. The staff are friendly and will go out of their way to help you. I always was greeted with a smile, the food is delicious. I like the grill and the grill by the pool in the bar area. The room has all the facilities you will need. My only concerns were the water in the pool being murky and people dragging a chair across the floor at all times in the room above me. Other than that I had a lovely time and will be coming back. The hotel also backs onto the Yumbo.
Stayed 6 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Neptuno, Gran Canaria

I am a regular visitor to Gran Canaria but this was my first stay at the Neptuno. Although I knew it had a good reputation I was a bit wary about potential noise from the neighbouring Yumbo Centre. It turned out to be a non-issue. I had a lovely stay. The room was simple but comfortable and very clean, the public areas are attractive and the facilities good, including a gym and wellness area. Staying on a half board basis I found the selection at dinner pretty good, augmented by the nightly selections fresh from the grill. The staff were utterly delightful. I will happily stay there again.
Stayed 5 nights in Mar 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Wonderful staff and nice location for exploring the town.
Stayed 7 nights in Mar 2025

6/10 Okay

colin

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

10/10 Excellent

Roger

Stayed 4 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms.
Stayed 6 nights in Feb 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, room comfort

Hit and miss.

The breakfast lacked vegan items. The rooms were tired. The self check in did not work. The staff were kind and professional. The coffee was good and the soundproofing from the Yumbo was excellent.
Stayed 2 nights in Oct 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort

Excellent Service

Although service was excellent and we had read the hotel had recently been refurbished, it did still appear dated in areas. We do think the 4* rating is pushing it.
Stayed 6 nights in Feb 2025

10/10 Excellent

Callum

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a lot of small nice touches, free sangria at the poolside midday, dry rack pullet cords on the balcony for drying your towels and bathies, excellent value for money for anything that wasn't included in all inclusive/half board deal, would definitely come back here for long weekend again. Staff were also really friendly and provided good service.
Stayed 3 nights in Jan 2025

4/10 Poor

Neil Thomas

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is dated, needs revamping. Room was ok, west side room overlooking a garden. Shower terrible, no control of temperature, freezing cold to dangerously hot within a heartbeat. Shower hose split, front door lock failed, pool area small, entertainment poor. The hotel is right behind a huge tourist centre called Yumbo, shops, restaurants and bars, which was nice, some great food here. The beach area is about 15 to 20 minutes away. I would not consider staying here again.
Stayed 10 nights in Dec 2024

10/10 Excellent

ian michael

Stayed 11 nights in Sep 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff throughout the stay were excellent and very friendly Enjoyed it immensely
Stayed 7 nights in Sep 2024

10/10 Excellent

Benjamin Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and food were brilliant. Area around the pool is limited but we always found sunbeds.
Stayed 7 nights in Sep 2024

6/10 Okay

Karl

Liked: Cleanliness, staff & service
Stay at this property was good overall- the only issues I had is that the water was running hot and cold and the air conditioner was not working properly. Extremely close to all the queer nightlife and dining options. Can be a bit noisy.
Stayed 5 nights in Sep 2024

4/10 Poor

Ricky

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel could easily have got a five star review but there are many downsides which for a four star hotel I would expect much better from. The major negative is the noise from the downstairs restaurant and pool area. The music is extremely loud and uncomfortable in any room you stay in and the resonance from the microphone on karaoke nights will make you want to scream. Fine if you like cheesy classic karaoke but the sound proofing needs to be hundred times better in the rooms. If you’re a guest who likes peace and quiet this place is not for you. Complaining won’t get you anywhere. The shower temperature is very intermittent from boiling to cool. Very annoying. The kettle is nowhere near a plug. The breakfast is good, the pool, also has sauna and steam rooms which is a nice touch. TV is a smartTV which not many places have in my experience. However I did fork out a bit more than usual to have little luxuries and better attention to detail however I would not stay here again.
Stayed 3 nights in Sep 2024

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