AC Hotel Gran Canaria by Marriott4.0 out of 5.0
Recent guest reviews
Positives: the hotel was very clean and quiet, ac was good, and I got a great sleep in this hotel. Free airport shuttle as long as you work around their schedule. Negatives: the staff at the front desk seemed incredibly indifferent to their jobs, and uninterested in helping us either at check-in or check-out. Despite telling the staff about our request for the airport shuttle the day before, the driver said nobody had told him and he wouldn't take us. He finally agreed, but not until the front desk begrudgingly told him to. This hotel has a long way to go on the service front.
We recently stayed here for a two night break. The welcome was dull & gloomy to non existent. The room was of a reasonable standard and had a fantastic view of Las Canteras beach...: We decided to have a drink in the bar, but we're put off by the most rude waitress who obviously has no clue, it was like we had just walked uninvited into her living room...we left and spent our money in one of the local bars. Breakfast is one of the worst I have ever tried and unbelievably they call this a 4* hotel, very poor selection, no salt / pepper on the tables, glasses & bowls not clean enough....you would be much better off visiting one of the local restaurants outside the hotel...: When we checked out, we were asked about other charges to the room which we did not incurre!! Look we had an enjoyable time, but it was certainly nothing to do with the hotels hospitality.
We are very disappointed with the standards of this hotel. Considering it's rated a 4 star! However it is clean. Reception staff are helpful Beds are very uncomfortable Walls are paper thin so sound is easily transferred from one room to another Rooms are very dark and dreary In need of some tlc Food is appalling and dishes not labelled So glad this was only one night Safe to say I would not return
Stayed here for two night in transit from Tenerife to Canada. Check in was extremely efficient and professional and staff were polished and spoke excellent English! 10th floor room has modern furnishings but otherwise other aspects of it needed care. There are numerous bumps and cracks in the walls, door to balcony didn't close or lock properly, bathroom is nice but many aspects are worn and showing age and wear. I do expect a brand like AC to be maintaining the rooms more effectively. Also the room lacked a safe, essential as a hotel of this level, also be aware the rooms have no AC ( no pun intended ). Although the room was clean, there were numerous insects in the bathroom, I'm very glad I discovered this on my check-out morning or I'd have requested another room. I killed a couple only to discover several more of these small roach-like bugs. Breakfast in the roof-top dining room was extensive and pleasant with a decent variety, this furnishings and condition of this room far exceeded that of the guest rooms. Did not use the roof-top pool or gym but they looked nice and gym looked very well equipped.
We stayed one night in a suite between an island hop. The suite was high class, clean and the layout impressive. The views from the 11th floor are amazing at night. Service is another matter, however. We arrived for dinner and was told to go upstairs. We did so and arrived at a buffet area were holidaymakers were eating at a single large table. We wanted a more private al-a-carte meal and so we went back downstairs and asked for a table amongst existing guests. Many tables were available. We were told we could not. After much arguing and frustration, it seemed that the restaurant thought we were part of a holiday club. This happened despite us telling them that we were private hotel guests staying in a suite. It took 15 minutes for them to understand this, and arguing amongst the existing diners was most embarrassing for such a simple matter. This was not a matter of being "lost in translation". We eventually were shown to a table. The waitress was very nice, but she was in a terrible rush, banging down plates and glasses. I ordered a glass of red wine, and a few minutes later she served some bread and knocked the wine over and splattered me and my child's clothes. We had our meals, which were very good, but the whole dining experience was spoiled. Some items were also not on the menu, but we were not told after ordering, so we had to reorder. We went to reception to tell them about the experience, and whilst the wine incident was an accident, we did want some compensation. The waitress came down and was talking to the person in charge (the manager was away). We speak Spanish and the lady was saying that the wine didn't touch us, implying we made it all up. We filled in a complaint form, and expected that the price of our meal would be deducted, indeed that was mentioned by the person in charge, but it was at the discretion of the manager. Five weeks later and there has been no communication, despite leaving our telephone and email details with the hotel, and a few days ago they slipped in a charge for the meal! The Marriot AC did not follow up on our complaint, so now I will be writing to their management and am reviewing the service we received. Not replying to a formal complaint is very poor indeed, especially for a hotel with this reputation (this is an American hotel and customre service is everything). Marriot can message me privately here to resolve this matter.
The staff were very friendly but that didn't make up for the poor condition of the room. On entry there was a very strong unpleasant odour coming from the bathroom which took everything away from the ambience. The hotel is in need of extensive refurbishing. Two thumbs down.
The location of this hotel is pretty awesome - our room had a view of both the marina on one side and the beach on the other. There is a skatepark right across the street from the hotel which was a nice bonus. Breakfast pretty good, with a great view!
I reseved one room and explained that i will arrive at 1:am but on person at reservation said me that i should pay 80 € for that night.I leave there and went to another hotel and tomorrow i came back.the other staff excuesed me and upgratet my room.it was ocean view.breakfast was good but the pool was small and decoration is modern but every thig is darkbrown and i did't feel comfortable and happy this is good color for government or bank .free transfer for airport was very good.
Stayed here in March with a friend, there was a airport shuttle advertised however very confusing to work out where to meet it or how to book, so before departure I emailed Marriott for more info and they replied with a link to the hotel website withe confusing info, so at the airport we got a taxi to the hotel. Upon arrival early evening we were on the 11th floor a side room with great views of the port on the left side and the beach area on the right. The room was OK clean and nice bathroom. There were no tea making facilities in the room. After unpacking we decided to eat at the hotel resturant which was on 23rd floor, it was very quiet in the bar - however the staff were a bit like manual from faulty towers did understand what drinks we wanted nothing too complicated vodka and lemonade and Tia Maria with coke, took a long time to serve them then brought the wrong drinks, after a few attempts we got the right order. We ordered pizzas off the menu and waited ages for them, whilst serving food to other customers we had to ask twice, think they forgot. The hotel pool is on the 25th floor with no disabled access just 3 flights of stairs, and for someone with mobility issues it was difficult going up there. However nice area with decent sun beds if not a little small. The main issue of the hotel was the surrounding area at night as two women going out we didn't feel comfortable as we had to go to beach area for meals some nice restaurants around there, but coming back around 10 ish in the evening was uncomfortable as a lot of undesirables around by the park at the side of the hotel or the side street on the other side which was the only way back we had to come that way. Lots of drunks and beggars. Feel the hotel staff could have warned us. There was no where to eat around by the hotel without going to the beach area. The hotel was clean but lacked lots of facilities like vending machines or coffee area.
It didn't start well to find the 'regular' and free airport transfer would require a one hour and 45 minute wait - longer than the flight to get here. Really? You are kidding right? Other than that it is a a tired old building with a fair to middling hotel fairly well located. The main complaint with the building is even on the 11th floor the sound proofing was so poor that the traffic noise in the room is quite loud. Thankfully i stayed on a weekend.
- Free WiFi in rooms and public areas
- Free airport shuttle
AC Hotel Gran Canaria by Marriott places you next to Ciencia y la Tecnologia Museum and Santa Catalina Park. This 227-room, 4-star hotel welcomes guests with conveniences like a marina, an outdoor pool, and free in-room WiFi. It's in central Las Palmas de Gran Canaria and also a short walk from El Muelle Shopping Center and La Regenta Modern Art Museum.
Start each morning off right with buffet breakfast served for a fee. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
All 227 air-conditioned rooms provide balconies and desks. Plasma TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries.
At AC Hotel Gran Canaria by Marriott, guests enjoy a marina, an outdoor pool, and a fitness center. If you drive, self parking is EUR 15 per day, or you can take advantage of the free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a rooftop terrace, free WiFi in public areas, and 7 meeting rooms.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 810 reviews