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Wish Serrano Resort

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Photo gallery for Wish Serrano Resort

A hotel entrance with a covered walkway, potted plants, and a sign reading "WISH SERANO".
Property video
A rooftop pool area with multiple pools, wooden deck, and outdoor seating.
A cozy living area with a stone wall, a fireplace, a sofa, and a coffee table.
A spacious lobby with a reception desk, seating area, and a view of the outdoors.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Av das Hortensias, 1480, Gramado, RS, 95.670-138
  • Place, Rua Torta
    ‪1 min walk‬
  • Place, Gramado Central Avenue
    ‪1 min walk‬
  • Place, Gramado Covered Street
    ‪6 min walk‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪85 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Premier Room, Balcony

A hotel room with a large bed, a television, a desk, and a chair.

Premier Room, Balcony

8.6 out of 10
Excellent
(17 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite

A compact, well-lit room with a kitchenette, a sofa, and a dining area.

Junior Suite

9.4 out of 10
Exceptional
(8 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Standard Anexo - a 50 metros do prédio principal

A hotel room with a bed, bedside table, TV, and a small dining area with a table and chairs.

Standard Anexo - a 50 metros do prédio principal

9.0 out of 10
Wonderful
(40 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite, Balcony

A bedroom with a large bed, a glass table, and a view of the outdoors.

Junior Suite, Balcony

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Executive Suite

A hotel room with a large bed, a sofa, a TV, and a desk.

Executive Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 1 Double Bed, 1 Twin Bed and 1 Twin Sofa Bed

Room

  • Sleeps 3

View all photos for Premiere

A hotel room with a bed, a television, a desk, and a chair.

Premiere

9.0 out of 10
Wonderful
(14 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the neighborhood

Gramado

Located in Gramado Centro, Wish Serrano Resort is next to Rua Torta and Gramado Tennis Club. This 258-room, 5-star hotel has a full-service spa along with an outdoor pool and an indoor pool.

What's nearby

  • Rua Torta - 1 min walk - 0.1 miles
  • Gramado Central Avenue - 1 min walk - 0.1 miles
  • Etnias Square - 3 min walk - 0.2 miles
  • Sao Pedro Church - 4 min walk - 0.3 miles
  • Gramado Covered Street - 6 min walk - 0.4 miles

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 84 min drive

Restaurants

  • ‪Cantina Pastasciutta - ‬4 min walk
  • ‪Hard Rock Cafe Gramado - ‬4 min walk
  • ‪Felsen Cervejaria - ‬3 min walk
  • ‪Tea Shop - ‬4 min walk
  • ‪Maison de la Fondue - ‬3 min walk

About this property

Wish Serrano Resort

Wish Serrano Resort features a full-service spa, an indoor pool, and an outdoor pool. Valet parking is available for BRL 50.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a children's pool, a gym, and a sauna.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, ceiling fans, and safes.
An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Pocahy Zen Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (BRL 50 per day)

Food and drink

  • Free buffet breakfast available 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Forneria di Como
  • Garda
  • Maggiore Lounge e Bar
  • The Grill

Things to do

  • Arcade/game room
  • Archery
  • Basketball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 11,119 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1976
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for BRL 135.00 per pet, per day
  • Dogs only
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 8 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

  • Service fee: 10 percent

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Valet parking fee: BRL 50.00 per day
  • Pet fee: BRL 135.00 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Serrano Convenções
Serrano Convenções Gramado
Serrano Resort
Serrano Resort Convenções
Serrano Resort Convenções Gramado
Wish Serrano Resort Gramado, Brazil
Serrano Hotel Gramado
Wish Serrano Convention
Wish Serrano Convention Gramado
Wish Serrano Resort Convention
Wish Serrano GJP Hotel Gramado
Wish Serrano GJP Hotel
Wish Serrano GJP Gramado
Wish Serrano GJP
Serrano Resort Convenções SPA
Wish Serrano Hotel Gramado
Wish Serrano Hotel
Wish Serrano Gramado
Wish Serrano
Wish Serrano Resort Convention Gramado
Wish Serrano BY GJP
Wish Serrano
Wish Serrano Resort Hotel
Wish Serrano Resort Gramado
Wish Serrano Resort Hotel Gramado

Frequently asked questions

Are free cancellation options available at Wish Serrano Resort?

Wish Serrano Resort provides free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Wish Serrano Resort?

As of Sep 11, 2026, prices found for a 1-night stay for 2 adults at Wish Serrano Resort on Oct 12, 2026 start from $108, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Wish Serrano Resort?

This hotel is situated in Gramado Centro, just steps from Rua Torta and Gramado Central Avenue, and within a short walk of Gramado Covered Street. You'll also find Palace of Festivals and Mini Mundo less than a mile away.

Will I be able to park at Wish Serrano Resort?

Yes, valet parking is offered for BRL 50 per day.

Is there a spa available at Wish Serrano Resort?

Pocahy Zen Spa is the hotel's spa and services include mani/pedis, facials, body treatments, and massages.

Does Wish Serrano Resort have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, 4 restaurants, and an outdoor tennis court at this hotel.

Does Wish Serrano Resort feature a casino on the premises?

No, Wish Serrano Resort doesn't have a casino.

Is there an indoor pool at Wish Serrano Resort?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub.

Is Wish Serrano Resort good for couples?

This lakeside hotel offers plenty of amenities for couples including 4 restaurants, an outdoor pool, and a poolside bar.

Are there hot tubs at Wish Serrano Resort?

No, but guests can enjoy a sauna at this hotel.

Does Wish Serrano Resort have a restaurant with a breakfast menu?

Yes, Wish Serrano Resort has 4 restaurants, and serves free buffet breakfast each morning.

Does Wish Serrano Resort allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Wish Serrano Resort for a fee of BRL 135.00 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Wish Serrano Resort?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Wish Serrano Resort?

The closest major airport to Wish Serrano Resort is Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani), which is about 22.9 mi away.

Can I book a room with a balcony at Wish Serrano Resort?

Yes, some guestrooms at Wish Serrano Resort offer a balcony and may feature garden views.

Wish Serrano Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 678 out of 1002 reviews
Rating 8 - Good. 209 out of 1002 reviews
Rating 6 - Okay. 61 out of 1002 reviews
Rating 4 - Poor. 34 out of 1002 reviews
Rating 2 - Terrible. 20 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Newton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing location! As close as possible to the main attractions and away from the noise of the streets. The staff was attentive. The accommodations were clean and the breakfast was simply great.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Lourdes C R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exccellent hotel. We loved
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Cesar Renato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast, staff very friendly, very well located, perfect spot in Gramado. Recommend it.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 6 nights in Jul 2025
Verified review

10/10 Excellent

Denize

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent apartment! Staff very friendly and helpful! Everything was great!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

CARLOS A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Leonardo

Liked: Cleanliness, amenities, property conditions & facilities
Well located within easy walking distance of the main street. Please stop offering a facilities tour with the excuse of selling "vacation club", "time-share", and similar products to guests just arriving after check-in.
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Leonardo

Liked: Cleanliness, staff & service, amenities
ok
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Rosa Meire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 6 nights in Jul 2024
Verified review

4/10 Poor

Gabby

Liked: Amenities
From being hustled for a free “gift” aka timeshare presentation, which I assumed was the VIP perk into no room upgrade, having a card key door that took easily a good 5 minutes to open, and emphasis on quantity not quality of the experience, I would never go back
Stayed 1 night in Sep 2024
Verified review

4/10 Poor

sharmila

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This time I was very disappointed with the staff and room, and how unwilling the staff was to help and how the room staff talked to us and how they( within themselves in our room and in front of us would talk about their shift hours, how it was time to go home, how they wouldn't stay overtime and how it was up to the management to find another staff for those times.
Stayed 5 nights in Mar 2025
Verified review

6/10 Okay

LUIZ C

Liked: Cleanliness, staff & service
Assim que entrei no quarto, um cheiro horrível de velho/guardado e não conseguimos ficar dentro. Falei com a recepção e eles conseguiram nos trocar de quarto e o problema acabou. Ao chegar no restaurante do café da manhã, a moça que estava anotando o número do quarto virou e disse que não tínhamos direito ao café da manhã, fiquei se reação e constrangida, afinal mais pessoas entrando e eu barrada com meu filho. Eu estava já tão chateada com a situação do cheiro do quarto da noite anterior que uma funcionária me ouvir falar com meu filho e se aproximou para auxiliar, ligou para a recepção e confirmou que tínhamos direito e que não teríamos mais esse constrangimento, até mostrei a reserva aqui no site e que Hotéis.com nem tinha opção sem café da manhã, foi uma situação bem desagradável. Ao procurarmos a sala com vídeo game, fomos informados que era uma empresa terceirizada e que encerrou a parceria, ou seja, aqui tem fotos e ao chegar não foi a realidade encontrada. Funcionários atenciosos, na boca da rua coberta, o hotel é bonito e piscina agradável, mas no geral não voltaria, pois fiquei 3 diárias antes dele no Buona Vitta e foi espetacular.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Felipe Hiroyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi ruim, café da manhã bom, limpeza do quarto ok
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top demais. Vale a pena! Restaurante ótimo!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo perfeito, experiência incrível
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes acomodações , estrutura perfeita, café da manhã maravilhoso e com muitas opções , equipe prestativa e educada. Simplesmente perfeito !!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima estadia. Apenas tive um problema no check inn
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Encantada com tudo. Sem defeitos
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima acomodação, ótima localização em frente a rua torta, café da manhã completo muito bom
Stayed 2 nights in May 2026
Verified review

8/10 Good

patrick

Liked: Cleanliness, staff & service, amenities
Vamos todos os anos para o mesmo hotel. Primeira vez que achamos o hotel um pouco caído. Os quartos precisam de manutenção, o serviço do restaurante Forneria estava muito demorado, a comida veio fria as duas vezes que fomos lá. Desta vez não ficamos com vontade de retornar.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boa localização , área verde , bom café da manhã
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Tayvone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo perfeito e maravilhoso!
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Emerson

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Escrevo esta avaliação com muito cuidado, porque minha história com o Wish Serrano vai muito além de uma hospedagem comum. São mais de 13 anos de vínculo, dezenas de estadias e incontáveis lembranças. Sempre considerei o Serrano meu lugar em Gramado. Ao longo de todos esses anos, a piscina interna aquecida sempre foi um dos principais motivos das nossas escolhas pelo hotel. Ela nunca foi apenas lazer, mas parte da experiência e das memórias construídas aqui. Por isso, ficou muito claro para nós quando percebemos que a piscina e a hidromassagem estavam muito frias. Não foi impressão: conhecemos muito bem o padrão do hotel e a temperatura habitual da piscina. Inclusive, outros hóspedes comentavam a mesma situação. Tenho certeza de que isso não estava relacionado ao frio externo, pois já estivemos hospedados em períodos muito mais frios e a piscina sempre esteve perfeitamente aquecida. Após nosso contato, fomos informados pelo setor de qualidade que havia um problema na caldeira. Recebemos como alternativa uma massagem e hidro no SPA, gesto que reconhecemos e agradecemos. Porém, duas horas de SPA não substituem três diárias de descanso e piscina — justamente um dos motivos principais da nossa escolha. A maior frustração não foi o problema técnico, mas a sensação de que a solução não compensou a experiência perdida. Pela primeira vez em muitos anos, saímos levando mais frustração do que lembranças.
Stayed 3 nights in May 2026