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Serrazul Hotel

Property class: 4

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Photo gallery for Serrazul Hotel

An outdoor patio with tables and chairs, string lights, and umbrellas.
A spacious living room with a high ceiling and wooden beams, featuring a central coffee table, two sofas, and a decorative vase.
A traditional living room with a fireplace, wooden beams, and patterned rugs.
A spa area with a wooden floor, a hot tub, and potted plants.
An indoor swimming pool with a wooden deck, stone walls, and a glass ceiling.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Parking available

Explore the area

View in a map
Rua Garibaldi, 152, Centro, Gramado, RS, 95670-000
  • Place, Gramado Central Avenue
    ‪1 min walk‬
  • Place, Sao Pedro Church
    ‪2 min walk‬
  • Place, Gramado Covered Street
    ‪3 min walk‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪85 min drive‬

Room options

View all photos for Superior Suite

A modern hotel room with a large bed, wooden headboard, and a small bedside table.

Superior Suite

9.8 out of 10
Exceptional
(7 reviews)
  • 388 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartamento Vista

A hotel room with a wooden headboard, a bed with a white quilt, a nightstand with a lamp, a ceiling fan, and a window with curtains.

Apartamento Vista

8.6 out of 10
Excellent
(32 reviews)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartamento

A hotel room with a bed, a desk, a chair, a nightstand, a ceiling fan, and a window with curtains.

Apartamento

9.0 out of 10
Wonderful
(43 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

A hotel room with a large bed, bedside table with a lamp, and an air conditioning unit.

Suite

9.8 out of 10
Exceptional
(13 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suíte Vista

A hotel room with a large bed, bedside table with a lamp, and a window with curtains.

Suíte Vista

9.8 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Gramado

Located in Gramado City Centre, Serrazul Hotel is next to popular attractions like Gramado Central Avenue and Gramado Covered Street. This 4-star hotel has 152 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • Gramado Central Avenue - 1 min walk - 0.0 miles
  • Sao Pedro Church - 2 min walk - 0.1 miles
  • Gramado Covered Street - 3 min walk - 0.2 miles
  • Palace of Festivals - 3 min walk - 0.2 miles
  • Rua Torta - 6 min walk - 0.4 miles

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 86 min drive

Restaurants

  • ‪Tea Shop - ‬3 min walk
  • ‪Felsen Cervejaria - ‬3 min walk
  • ‪Restaurante Pouso Novo - ‬2 min walk
  • ‪La Birra - ‬1 min walk
  • ‪Campo & Vinho - ‬3 min walk

About this property

Serrazul Hotel

At Serrazul Hotel, guests enjoy an indoor pool, a gym, and a sauna. Valet parking is available for BRL 44 per day. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, a conference center, and a free kid's club.
Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers, bathrobes, and bidets. Minibars, safes, and phones are also standard.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (BRL 44 per day)

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Free children's club
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Free children's club
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference center

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Valet parking fee: BRL 44 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • No cribs or infant beds are available.

Property is also known as

Serrazul Hotel Gramado
Serrazul Hotel
Serrazul Gramado
Serrazul
Serrazul Hotel
Serrazul Hotel Distributed by Intercity
Serrazul Hotel Distributed by Intercity Hotel
Serrazul Hotel Distributed by Intercity Gramado
Serrazul Hotel Distributed by Intercity Hotel Gramado

Frequently asked questions

Is a free cancellation option available at Serrazul Hotel?

Serrazul Hotel provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Serrazul Hotel?

As of Nov 11, 2026, prices found for a 1-night stay for 2 adults at Serrazul Hotel on Nov 15, 2026 start from $114, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Serrazul Hotel?

This hotel is situated in Gramado City Centre, just steps from Gramado Central Avenue and Gramado Covered Street. You'll also find Palace of Festivals and Santa Claus Village less than a mile away.

Will I be able to park at Serrazul Hotel?

Yes, valet parking is offered for BRL 44 per day.

Does Serrazul Hotel include a casino on the premises?

No, Serrazul Hotel doesn't have a casino.

Is there an indoor pool at Serrazul Hotel?

Yes, this hotel has an indoor pool.

Is Serrazul Hotel a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an indoor pool, and a bar/lounge.

Are there hot tubs at Serrazul Hotel?

No, but this hotel does have a steam room.

Does Serrazul Hotel have a restaurant with a breakfast menu?

Yes, Serrazul Hotel serves free buffet breakfast each morning from its restaurant.

Does Serrazul Hotel allow pets to stay for free?

No, pets aren't allowed at Serrazul Hotel though service animals are welcome.

Are there connecting rooms at Serrazul Hotel?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Serrazul Hotel?

The closest major airport to Serrazul Hotel is Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani), which is about 22.9 mi away.

Can I book a room with a balcony at Serrazul Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden and city views.

Serrazul Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 773 out of 1000 reviews
Rating 8 - Good. 168 out of 1000 reviews
Rating 6 - Okay. 36 out of 1000 reviews
Rating 4 - Poor. 11 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super nice and helpful. Breakfast is amazing.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel excelente
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Orimo hotel
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An elevator to 3rd floor would be much appreciated. Hard to carry luggage
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100 %
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Só não classifiquei tudo como excelente, pois tinha obra no hotel não informada no momento da reserva e o baruljo
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel com excelente localização..fiquei na suite vista bem ampla e com sala..e com vista..adoramos @@
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito boa! Excelente localização! Equipe prestativa!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel está impecável, quartos limpos e modernos, chuveiro maravilhoso, cama confortável. Café da manhã completíssimo, muito bem localizado. Organização está de parabéns.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Ficamos hospedados com o hotel fazendo obra no restaurante. Um barulho infernal. E ao reclamamos teve um certo descaso pelos funcionários.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo perfeito café da manhã l
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muito bom. Funcionários mto atenciosos
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reforma muito bem feita. Bom café da manhã. Ouvimos barulho de reforma do próprio hotel pelas manhãs que incomodou bastante.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel no centro da cidade, realmente perto de tudo, de excelente qualidade. Tradicional e totalmente reformado. Quartos amplos, banheiro grande, bom banho. Equipe excelente, ágil e prestativa. Ótimas dependências comuns. Café da manhã muito bom, acima da média. Piscina coberta e climatizada.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima climatização dos ambientes, funcionários educados e gentis assim como limpeza perfeita em todos os recintos. Café da manhã excelente
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
O melhor do hotel é a localização. Perto da rua principal com muitas lojas e restaurantes. Os quartos não estão todos renovados , apenas as suites e ficamos em outro onde azulejos dos banheiros e piso eram da década de 80
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estadia excelente. Funcionários prestativos, localização privilegiada.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tradicional com localização privilegiada no centro de Gramado. Equipe de atendimento excelente.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pela categoria do hotel, o cafe da manha esta com poucas opcoes.Pela categoria do hotel, o papel higienico deixou a desejar, sem qualidade
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maravilhosa, Não tem melhor localização em Gramado. Quartos magníficos.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Um clássico de Gramado. Hotel classudo, salas amplas e bem decoradas, excepcional café da manhã. O quarto está envelhecido, porém tudo funciona a contento.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localização é perfeita. Quarto bom, café da manhã muito bom.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente café da manhã e limpeza
Stayed 4 nights in Jul 2026