Resort Rio5.0 out of 5.0
Recent guest reviews
Fantabulous place specially because of the culture and staff attitude. Special mention of Durgesh who takes special care to ensure guests comfort. We were thoroughly impressed. The location is excellent and the breakfast buffet needs a special mention.
It is terrible experience in Rio Resort, V booked 1 Deluxe rooms and one villa date 27th to 30th Jan 2017 the price was RS. 8500 per couple per day total package was around RS. 120000 V paid the money online in advance and the management alloted 702 villa it is 3 bed room villa and 1 deluxe room . Check in date we have give a complaint about the AC is not working in one of the bed room AC is full of sound and water leakage, In another bed room water leakage in bathroom, next day they solved the water leakage problem but the AC problem was like that in same sound and water leakage problem, like that v have give continue 3 days continue complain but not response from the team. And 4th day we have to checkout the villa but AC was not repair... 2nd incident we face at spa centre in rio resort , The 2nd day v have book 3 couple massage for the next day the price for massage was RS. 15000. The 3rd day morning v 2 couple gone for massage and the 3rd couple was not interested for massage due to health reasons . The lady at the spa counter say you all 3 couple has to come for massage she will not take for 2 couples. The lady manager at spa booking counter was not at all able to understand our problem and she use the bad language say u people don't no the quality of 5 stars why you come here. This was the language the lady used it was such a shocking to listen such kind of words ...it was big insulting to the customers.. we have booked resort in advance paid online money but not to get our self insulted.... This resort is not a 5 stars property...... I sincerely request every one who check to trip advisor they are so many properties in GOA with better price and with good quality of service .. uploading the videos pls check before booking ....
Lovely hotel the staff are so helpful we stayed here on a all inclusive package ,All our main meals were in the buffet restaurant , Some of the meals are themed nights outside in the beautiful gardens and a lovely selection of food and dishes were served , All drinks were very good quality , Baga beach can be reached taxi or tuk tuk available outside the hotel and do barter the price . We would like to say a big thank you to Deepak, Kamal , Silvanus ,Chetan Uttan , Armando , Ellison , Elvis , and not forgetting the most important man who made us laugh everyday Sunil !! we had a lovely holiday and brilliant stay !!
It was my husband's and I first time to Goa and we were so looking forward to our holiday, we had read the reviews of this hotel on trip advisor and felt confident that Resort Rio would be ideal for us...HOW WRONG THIS PROVED TO BE..We arrived at the hotel early afternoon excited to be checking in and starting our holiday, the welcome we got from the reception staff was very poor it all seemed too much trouble, they asked us to take a seat without any explanation, we were exhausted from our long journey and a warm welcome surely is not too much to ask? After waiting about 10 minutes and feeling like there was no interest shown to us my huband went back up to the reception desk to find out what was happening we were asked to sit down again as some drinks had been arranged for us, however when the drinks arrived they were slightly warm and some type of juice, we took a sip which was more than enough by which time a staff member came over to us and said the room is ready, he showed us up to our room which was on the 3rd floor (he didn't seem particularly happy as we did not tip him, this was only due to the fact when we changed some money up at airport we were only given large notes). We took a look around the room and my heart sank, it really was disgusting, paint peeling off the walls, bare wires taped up, dirty furniture, bathroom blind mouldy..the list goes on. We were tired and really fed up at this point as this was not what we were expecting , the non exsitent warm welcome and now very shabby so called deluxe room (which I believe we paid a premium for). My husband and I decided to get some fresh air and have a look around the hotel so we could gather our thoughts about what decision we could come to regarding accepting this awful room. We decided we would speak to reception as we really were not happy with the standard, their response seemed to us that they had a "don't care" attitude I said how disappointed we were with the cleanliness and also we had come to Goa as a special belated honeymoon (we have been married only 8 months) could they please offer us a better room, ideally a pool view would of been nice, by which they replied we would have to pay extra!! the guy said he would speak to his "senior" and to come back later, we left it for 30 mins by which time I really had had enough so I went back to the reception and spoke to the same man again (he was so not bothered) he said his senior was in a meeting now and he would speak to him and get back to us, my husband and I went back to the room as we were so tired, ordered room service as really didn't feel like going out for a meal, the quality of the food we received was very poor and I could not eat mine. We had still not heard from reception about our concerns about the room, so I phoned reception and asked what was being done about it, after about 5-10 mins we had a member of the housekeeping or maintenance team knock on our door he came into the room and just said "you have a problem with the bath? " to which we replied no the bath is fine it is the room which is dirty and we were looking forward to moving rooms the next day. We really has had enough of the incompetance of the hotel so we went to bed exhausted, hungry and very upset on our first days holiday all because the staff were not interested in helping us with our concerns. We woke up the next day and decided to go to the beach for the day, we didn't unpack as we thought we would receive some news when we returned about changing rooms, the rest I am afraid is history,,we never heard anymore which was no surprise, my husband and I decided just to grin and bear it as we really didn't want Resort Rio to spoil our holiday. There were throughout our alamost 2 weeks staying at this hotel a number of occasions we felt let down by the poor customer service, the majority of the staff seemed to be clueless about services offered, we enquired about some trips that we were interested in doing which seemed to be a service offered by the hotel but yet again the staff seemed to have very little knowledge, on the only two occasion we booked a taxi through the hotel we were let down and told to take a seat ( they had clearly forgotten to arrange the taxi as we saw them pick up the phone so guessed they were ringing for a taxi to come to Resort Rio asap!! ) The breakfast was so poor, little choice, poorly displayed, no consistency with the service offered so badly managed in our opinion. On another occasion my husband and I decided to use the pool in the "new" part of the hotel, because there was no pool staff on duty and we needed towels my husband went back over to the pool area in the "old" part the pool staff from there apologised and gave my husband two towels to take over to use at the new pool, however he was stopped by front of house security and was marched to reception and made to feel embarassed and told by reception towels cannot be taken out to be used at the other pool (not the kind of flexible customer service approach you would expect from a 5 star hotel!!) This hotel really needs to look at the way it treats tourists, they clearly give much better service to their corporate business clients (of which they were many) and wedding guests they definately take precedence over tourists. Just to finish on a slightly positive note, the security guys at the front of the hotel were very friendly and helpful ( I really think the management should take some tips from them regarding customer service! ) I would advise any one thinking of booking Resort Rio for a holiday to think first before booking my husband and I will return to Goa as we met some wonderful people but this hotel sadly will not be in our plans.
This property used to be very very good. But I guess one should trust the recent TA reviews before you book. I did write to the hotel before checkin, but that didnt seem to change anything. I think the email never reached the front desk. As requested, got a room in the main building (coz travelers earlier reviews suggest new building rooms not advisable). But now age has started to show on the rooms. Though rooms are big but out dated. Which hotel puts 2 single beds and connects them to make a double bed??. Noisy bed. Continuous bad odor from bathroom. Very unpleasant and uncomfortable. I learnt my lesson on the very first day of my stay when i complained about the AC twice and no one turned up. Luckily the ac did start after a few hours. The breakfast was pretty average. No one to assist you. Seriously understaffed. The pool is beautiful but not quiet well kept. I did feel the edges and a broken tile under my feet, but nothing too serious. Location was never the USP for Rio, but with this last experience, I guess it was the last time i stayed with them. There are much much better options at the price they charge.
Stayed in this property second time. Overall experience was good. I just had the buffet breakfast at the hotel it was not good. Better to go outside if u r buying the buffet. Rest everything is recommended other than food. It was clean and presentable.
We were recommended this place by our friends,based on their recommendation we blindly booked resort rio from online because we got good deal.Our check in was smooth.We were explained resort facilities and escorted to our rooms. Rooms was nice and specious with good veiw.We had a minor issue with the taxi driver but it was very well handled by Mr Durgesh.He also recommended good places for party and we all 4 friends enjoyed alot. Brekfast was excellent.Pool was clean and huge.Reception staff was excellent and very kind enafh to help in any queries. Thank you all. Mrs Khati.
Resort Rio is an older property than resort rio royale (neighboring Property). The older property is better planned than the new block. We had been there for a wedding so did not explore the areas around the resort but the road to the resort looked lively, the signages in the resort need to be improved as it is confusing to locate rooms , restaurants etc unless u explore the whole property. The staff is very polite and helpful , food quality is average needs improvement , breakfast spread is basic , they are very strict about b'fast timings which they wind up by 10.30 am but it all starts much before that, As its a holiday resort i guess a little flexibility is required. Rooms are very good large with large bathrooms and all toiletries . I would rate the resort a 4 star deluxe .
Before I start to compose my feelings about our stay at Resort Rio let me say that my wife and I have been holidaying in this area for 14 years and in March 2013 we stayed at Resort Rio and gave it a very good write up which, at that time it warranted. It was based on our previous stay that we revisited the hotel again with our daughter and her partner. How disappointing it has been, with Resort Rio no longer the 5 star Resort it purports to be and charging inflated prices that are far from justified. On our arrival at the hotel which I accept was in the early hours our welcome was not what we would have expected, it was as though we weren't expected. We weren't even offered a cold drink having travelled for many hours to get here, after which I was then advised that I had to pay for the accommodation which I accepted, however, we were to be charged a very inflated 5 lac rupees, virtually double what we should have paid. I refused and over the next couple of days sorted the matter out. Sadly, the senior manager I wanted to speak to didn't even have the decency to meet with me and only spoke over the phone. To this date I have no explanation as to why such a charge was to be levied. 5 Star? I will start by saying that this complex now primarily caters for commercial business, conferences and weddings. It is obvious that these take precedence over the holidaymaker who has paid a premium rate to be here. Time spent at the pool area when these groups are here is disruptive and far from relaxing, for instance there was constant photography of the groups and ensuing noise, disruptive if you trying to relax/sunbathe.Whilst mentioning the pool area we were very rarely asked whether we wanted drinks or refreshments and the tables and sunbeds were not clean. I commented about the sunloungers being of metal framework in 2013, the arms and frames become scorching hot in the heat. Our room (upgraded delux) was very tired (I'm being polite) and desperately in need of a refurb, it obviously hadn't been touched in the 3 years since we were here. It's cleanliness I would rate as only 'fair' and not 5 star. What really bugged us was that EVERY DAY, without fail we had to request hand towels, they were never left for us and the same happened at our adjacent daughters room but they weren't bothered. I was, we had paid a lot of money for this stay and if this place is 5 Star where were the hand towels? Our balcony could not be used due to the fact that it had not been cleaned, was dirty and there was bird (pigeon?) mess all over the floor in one corner. Very unsightly and not good. After 10 days we had enough and asked the cleaner to try to clean the balcony. It still wasn't good and we sadly couldn't use it as a consequence. Breakfast within Resort Rio was very poor. The restaurant itself is dated and shabby, the staff do their best but there appeared to be little leadership or guidance for them, the selection of food was very basic and it was a far cry from what we had previously experienced in 2013 when I specifically commented upon the restaurant manager and his team. The food then was exceptional, now it is far from good. Even the layout of the food is poor and when the restaurant was full (not with holidaymakers) chaos ensued. Not what you would expect from a 5 Star Resort? On a positive note we then had breakfast each morning across the road at Rio Royale, a much better experience where all of the staff were exceptionally good and very helpful. My thanks to the head chef who was excellent. I could continue but am really sad and bemused at how Resort Rio has changed, and in particular how holidaymakers such as ourselves are so far down the pecking order. Corporates and Weddings take precedence. How people can say this is 5 Star I do not know, it's not just about the building, it's also about the complete package. Would we return, I'm afraid not.
nice hotel , clean pool , rooms are not upto the mark . damp , ac is also not upto the mark. food is good , room service not good. me and my friend sharing the same room but towel and other accessorizes we have to ask for the several time,
Baga Beach is within 2 miles (3 km) of Resort Rio while other popular attractions such as Calangute Beach are within 3 miles (5 km). This 154-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 5 restaurants. Anjuna Beach and Baga Night Market are also close to this Arpora resort.
Enjoy dining at Jalsa, one of 5 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés. Start your day off with breakfast, available for a fee.
All of Resort Rio's 154 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect 29-inch LCD TVs with digital channels and first-run movies. Bathrooms offer designer toiletries, and memory foam beds with premium bedding ensure a restful night. Other standard amenities include free bottled water, ceiling fans, and safes.
Guests of Resort Rio have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for INR 2000 per vehicle roundtrip. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury resort include a 24-hour fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 1506 reviews