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Emerald Hotel

4.5 star property

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Photo gallery for Emerald Hotel

Executive Suite, River View | Premium bedding, pillowtop beds, desk, blackout drapes
View from property
Executive Suite, River View | Premium bedding, pillowtop beds, desk, blackout drapes
Seasonal outdoor pool, pool umbrellas, sun loungers
Apartment, 2 Bedrooms | Living area | 40-inch flat-screen TV with digital channels

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Housekeeping

Explore the area

View in a map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Place, Gisborne Harbour
    ‪6 min walk‬
  • Place, Tairawhiti Museum
    ‪8 min walk‬
  • Place, Eastwoodhill Arboretum
    ‪17 min walk‬
  • Airport, Gisborne (GIS)
    ‪6 min drive‬

Room options

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillowtop beds, desk, blackout drapes

Standard Suite, 1 King Bed

8.0 out of 10
Very good
(35 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, Pool View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, Pool View

7.6 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite, River View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, River View

8.4 out of 10
Very good
(15 reviews)
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Premium bedding, pillowtop beds, desk, blackout drapes

Junior Suite

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment

Executive Apartment | Premium bedding, pillowtop beds, desk, blackout drapes

Executive Apartment

  • Sleeps 5
  • 2 Twin Beds

About the neighborhood

Gisborne

Located in Gisborne Central, Emerald Hotel is adjacent to Te Tauihu Turanga Whakamana and within a 5-minute walk of Longbush Wines. The 49 rooms at this 4.5-star hotel include coffee makers, flat-screen TVs, and pillowtop beds. Centrally located in Gisborne, the hotel is connected to the convention center, and a short walk from Gisborne Wine Centre and Tairawhiti Museum.

What's nearby

  • Te Tauihu Turanga Whakamana - 1 min walk - 0.0 miles
  • Gisborne Harbour - 6 min walk - 0.4 miles
  • Tairawhiti Museum - 8 min walk - 0.5 miles
  • Kaiti Hill - 11 min walk - 0.6 miles
  • Eastwoodhill Arboretum - 17 min walk - 1.0 mile

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Tatapouri Fishing Club - ‬5 min walk
  • ‪Burger King - ‬10 min walk
  • ‪Pizza Hut - ‬10 min walk
  • ‪China Palace Restaurant & Takeaway - ‬3 min walk
  • ‪Just Thai - ‬3 min walk

About this property

Emerald Hotel

Guests of Emerald Hotel enjoy access to free WiFi in public areas, meeting rooms, and conference space. If you drive, put free parking to good use. Front-desk staff can assist with luggage storage and securing valuables. Other amenities at this luxury hotel include a business center, a seasonal outdoor pool, and a terrace.
40-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, ironing boards, and desks are other standard amenities.
Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Limited onsite self parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Credit card charges are subject to a surcharge of 3 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from November to March.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

Are free cancellation options available at Emerald Hotel?

Emerald Hotel offers free cancellation on select room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Emerald Hotel?

As of Apr 21, 2026, prices found for a 1-night stay for 2 adults at Emerald Hotel on Apr 29, 2026 start from $96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Emerald Hotel?

This hotel is situated in Gisborne Central, just steps from Te Tauihu Turanga Whakamana, and within a 10-minute walk of Gisborne Wine Centre and Tairawhiti Museum. You'll also find Gisborne Harbour and Te Poho-o-Rawiri Meeting House less than a mile away.

Does Emerald Hotel include a casino?

No, Emerald Hotel doesn't have a casino.

Will I find an indoor pool at Emerald Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from November until March.

Does Emerald Hotel have a restaurant that serves breakfast?

No, Emerald Hotel doesn't have a restaurant that serves breakfast.

Will Emerald Hotel allow pets to stay free of charge?

No, pets aren't allowed at Emerald Hotel.

Where is the closest airport to Emerald Hotel?

The closest major airport to Emerald Hotel is Gisborne (GIS), which is 3.1 mi away (7 minutes by car).

Emerald Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 319 out of 829 reviews
Rating 8 - Good. 295 out of 829 reviews
Rating 6 - Okay. 130 out of 829 reviews
Rating 4 - Poor. 61 out of 829 reviews
Rating 2 - Terrible. 24 out of 829 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Delroi

Liked: Staff & service
Stayed 4 nights in Jan 2026

2/10 Terrible

Eric

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Room was not what we booked. Had 2 queen beds, Not a Queen and 2 singles as we required. Room was clearly not cleaned. Fat on surfaces, and rangehood. Stains on the fridge, dirt on the floor and table. Floor sticky. The couches had hair and crumbs very obliviously on them. Room smelt like damp carpets. Shampoo seal had been opened by previous guest Final straw was that one of the beds had been previously slept in! We complained and suggested we cancel the booking and they refund. They eventually agreed. This has not yet been processed as the Hotel cant be contacted.....
Stayed 1 night in Jan 2026

8/10 Good

Kristen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean and spacious.
Stayed 1 night in Jan 2026

10/10 Excellent

wang

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
This is my second time staying in the Emerald. Large space as always！Friendly staff as always! One thing to mention, I have left my SM Pad in the room! The friendly staff called me and told me how to arrange a return bag to collect the Pad! The hotel kept my pad safe for a few days until I completed my trip to arrange for the return bag to collect it! Much appreciated!
Stayed 1 night in Dec 2025

10/10 Excellent

A G

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our apartment, having air con in both bedrooms was a life saver. Stay were very helpful and friendly. The pool was excellent.
Stayed 1 night in Jan 2026

4/10 Poor

Kaweroa

Liked: Property conditions & facilities
Disliked: Cleanliness
Parking was easy
Stayed 3 nights in Jan 2026

8/10 Good

Richard

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
First room was not cleaned properly. The second room was a lot better and ideal for me and me whānau. The receptionist was a great help!
Stayed 1 night in Jan 2026

6/10 Okay

Tina

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Staff courteous. Room looked nice. One bed I was unsure if it had been made with fresh sheets. Fridge had nit been cleaned out from previous guest. Mismatched crockery and cutlery. Would have expected better for the cost
Stayed 1 night in Jan 2026

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities
Everything was great. Especially liked the toiletries. Spacious and a comfy bed.
Stayed 1 night in Dec 2025

10/10 Excellent

Jeanean

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What is a nice place to stay very easy? Close to all Shops fantastic swimming pool if you’d like to swim clean and tidy. value for money
Stayed 1 night in Dec 2025

8/10 Good

Lisa

Liked: Cleanliness
Stayed 4 nights in Dec 2025

6/10 Okay

Anneliza

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Unfortunately, our stay had several issues. Parking was very poor, and the room was extremely noisy. Not all curtains were present, which affected privacy. There were also belongings left behind from the previous occupants, and the bath was extremely dirty—we had to clean it ourselves, and the cloth turned brown. The plunge still contained half-made coffee from a previous guest. Additionally, the room window would not close due to something being stuck in it, which we had to fix ourselves. On a positive note, the staff were generally friendly, especially the older male porter, who was very helpful and pleasant.
Stayed 4 nights in Dec 2025

8/10 Good

Kirsty

Stayed 1 night in Dec 2025

8/10 Good

Elisapeta, LOWER HUTT

Stayed 2 nights in Dec 2025

8/10 Good

Cameron, New Plymouth

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2025

6/10 Okay

Bryce

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Shower leaking onto floor, towels used to mop up but not replaced. No coffee sachets on arrival however replenished after a phone call to advise. Kettle not working but again replaced. Room very tired and in need of a refresh but staff very helpful and polite. Pity no restaurant facilities.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ebony

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and the running water from the pool made it feel like we were far away
Stayed 1 night in Dec 2025

6/10 Okay

Leo

Liked: Amenities, property conditions & facilities
Nice stay, horrible stench in the hallway
Stayed 4 nights in Dec 2025

6/10 Okay

Erin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No.. the room needed a good clean.. especially the net curtains, they need a wash.. we stayed for 3 nights and our room didnt get serviced.. just had a plastic bag of fresh towels left at our door
Stayed 3 nights in Dec 2025

10/10 Excellent

C V C

Business traveler
Liked: Property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

nicholas

Business traveler
Liked: Cleanliness, property conditions & facilities
Nice spot, handy to everything
Stayed 1 night in Dec 2025

6/10 Okay

TONY

Business traveler
Disliked: Property conditions & facilities
Room needs a revamp stained carpet folding blind was broken bed was uncomfortable this place for the price of $179.00 needs some attention
Stayed 1 night in Dec 2025

4/10 Poor

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Disappointing stay. Room was not clean, stale air, toilet brush was DISGUSTING. Hairs all over the room particularly the bathroom. Airconditioning not working well, for a particularly hot week was stifling in the morning (beautiful sun through windows but the heat in the room became unbearable by 8am even with doors open! We requested attendance to all of these issue which were not rectified. No offer of change of room.
Stayed 5 nights in Nov 2025

8/10 Good

Ladislav

Traveled with family
Liked: Cleanliness, staff & service
Nice place right in CBD
Stayed 2 nights in Nov 2025

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