Family Resorts in Gili Air, Gili Air

"Everything was great. From the large smile from the helpful staff on arrival, to the clean rooms and the location near everything. There are some lovely restaurants next door and the pool is just Devine."

"This was by far the worst hotel I stayed in the 30 years. I stayed in a lot of budget hotels. Did not care much about the amenities but the cleanless of the hotel. This hotel was not a budget hotel, the price of the room was totally out of scale with the facilities. I am sure some 20 years ago this was a nice place, but in the last 20 years they have not done anything to the hotel. It is run down. The coffee shop/kitchen that serves the hotel and next to hotel is a health hazard. I tried not to eat anything at the hotel, and having seen where the staff stored ice cubes and how they handle them, I would not dare to drink anything iced. The staff was nice and this is not a surprise, everyone we encountered at the island was extremly polite and helpful. I would give staff 5 stars if the hotel was not in the condition it was. When we checked in, the sink was clogged for example. Outside the hotel : The hotel is in the nicest place for snorkeling. Right before the hotel is the best snorkeling location. I will give the location 5 stars. I will also file a complain with expedia for misrepresenting the place. I never write a review but this hotel was misrepresented on expedia and definitely a health hazard. The room we stayed was classified as a suite and the price was that of a suite room. "

"The service was incredible! John the service manager was great, always bringing surprises around. The pool was amazing, the food was really good and don’t get me started on the Sax player-incredible "