Hotel Helvetia3.0 out of 5.0
Recent guest reviews
Negatives: Parking: It's hard to find decent parking around the hotel. The hotel has deals with several garages for a rate of €16 a night, but the first garage we tried asked us to hand over our car-key, which we weren't comfortable with. We decided to park at Piccapietra instead (Which is about a 10-15 minute walk from the hotel) for €22 a night, which is still a lot cheaper than most garages in Genoa. Rooms: Unfortunately we were given the smallest room available on our floor (we checked the emergency exit plan), which made our stay a bit less comfortable than anticipated. (The bathroom door couldn't be fully opened for example, and there was practically no walking space around the bed) I consider this only a minor complaint however, because the others rooms of the hotel were absolutely fine space-wise. (we managed to check out some of the other room interiors during the cleaning round) What I'm trying to say is, most rooms of this aren't small at all. (like some of the bad reviews try to make you believe) We were just unlucky. That said..... I'm of the opinion that luck shouldn't be a big factor in the matter of staying somewhere comfortably. My recommendation to the hotel would be to merge the two smallest rooms per floor into one luxurious one. (This should be possible on floor 4, where we were located) That way, I'm sure the complaints about the rooms will stop. =) Location: This is personal, but my partner and I didn't like the old part of Genoa too much. I hoped to find a city center along the lines of Amsterdam, Antwerpen, Troyes, Salzburg, Verona, etc. Which are all really old, but well maintained and full of life. Instead, Genoa's old city center has a lot of poorly maintained buildings, a bad sewage system (you can smell it everywhere) and it's super dark. The old city center exists out of dozens of alleys that feel like a maze for the most part, in which we didn't feel safe during the evening hours. (The hotel itself is located in a big street, so no problems there) Once again, this is personal and an opinion. Others might experience it completely different. We were just expecting another experience. Positives: The rooms are decent (but can be very small depending which one you get), the staff is friendly and the breakfast good. For specialty coffee's (like a cappuccino), make sure to ask the hotel reception to make one for you instead of using the coffee machine. ;) The hotel also offers a temporary parking spot in front of the hotel for unloading luggage and checking into the hotel, which is convenient in a city like Genoa. It also offers free, good Wi-Fi and air-conditioning. All in all a decent hotel and stay, especially for the price we paid.
Room is really small, two people cannot part ways, it gets even worse in the bathroom - one cannot sit on a toilet as it overlaps with the sink and is right next to the wall, only from the side and only a small person. Room is very poor, no safe, no place to put down a suitcase without blocking your only way around the bed. AC works only in one mode - blowing strongly directly over the bed, however there's no insect net, so keeping the window open is not an option either. Corridors are one slim person wide,so take care not to take a bigger suitcase or meet another person there. Parking takes away your keys, and indeed plan to get your car back only when you leave and hope no scratches are left. Haven't got breakfast yet, so no comment on that. Only one good thing about this hotel is personnel - friendly. Otherwise absolutely do not recommend.
We had 6 nights at HH. Nice and clean room but verry small for a double room. Good breakfast, great and nice people working there. There is no parking place. It is a 3 star hotel but it gets 4 for the location, in the center of the old city, 10 minutes away from the train station, close to the port amd nearby taxi and bus station.
Friendly receptionists. You have the advantage of paying the room in cash because you have a slight discount. To leave the car parked in the hotel garage is necessary to pay (I think it's 15 euros). The rooms are old, simple, spacious and with a large bed, tv, writing desk, closet and one more single bed that fits like a sofa. The bathroom is private and it was seen that it had undergone some remodeling. You have to pay more to be entitled to breakfast. Hotel situated in the middle of the best attractions. I strongly recommend
Day 1: We arrived at 4 in the afternoon; the provided room was not made up. Day 2: We came back to the hotel after a short excursion around 3: The room was not made up. Internet: free, but very slow and very unreliable, specially during evening hours; no option to pay for faster/better Internet connection Breakfast: very limited; coffee comes from the machine; if you ask you get fresh made coffee as well Location: directly in the city center, five minutes from the railway station Principe and 10 minutes from the cruise terminal This hotel is nice, but does not offer 3 stars service at all. There is lot of 4 stars hotels in the area which are about the same price. I am quite disappointed.
This is a quaint hotel in the heart of historic Genoa. The room we got had a wonderful view. The bathroom, although small for US standards, was just renovated and very clean. From the hotel you can take a nice walk to the Aquarium which is absolutely worth it. Nedo, the owner and all personnel are very friendly and attentive to all your needs. Breakfast consisted in a very full continental breakfast, with fresh croissants and other sweets, together with savory options plus fruit and cereal. Definitely a very good price/quality ratio. I would recommend it.
Took about 20 minutes from the airport by taxi in rush hour, no trains were running due to rail strike. The welcome on arrival was great, two very nice women on reception with big smiles gave me a map and lots of advice on where to go in the City. The Hotel is right on the edge of the old town with narrow alley ways. Turn right out of the hotel door and take the first alley on your right and you're in the old town with all the bars, shops, restaurants, cafe's etc.. Just a fascinating and vibrant place. The single room I had was big enough, the bathroom was clean and modern. There was only one window in the room which was a skylight high up on the wall but as the room backed onto the narrow alleys there wouldn't have been a view anyway so that was fine. Genoa is the sort of town where you'd not want to stay in your room anyway as there is so much to see and do. The Helvetia was perfect for my one night solo traveller stay in Genoa .
This place was nice on the inside. Scary from the outside. I hated the flights of stairs I had to climb to get to the room and the parking garage all the way around the corner! Overall the room was in a nice location it was great for all the sights but very congested with the locals. We stayed for one night so I guess it served its purpose. I would stay again just not with my family(kids).
I didn't choose this hotel, I went in a kind of business trip and they booked this hotel for all of us. And I am overall very satisfied with the service. I must say I was scared at the beginning after reading some reviews. But I arrived and the room was extremely clean. Mine was small, but some of my colleagues' room were really big. It is well located, although it might seem a bit far in you only look at google maps. The service is always excellent: permanent smile, always there for directions and advices, really gentle. I used to request wake up calls. One day I requested it for an hour earlier. When the usual time arrived though, they called me again because they remembered it! I guess it was the guy who does the night shift, a great one! I am also really happy with the cleaning services. It was more than excellent. Everyday my room was just perfect, and smelled very very good. I must say that on wednesday, I got the cherry of my cake. I left my pijama on the bed, and when I came back, it was folded under the pillow. Like my mum would do it. Another day, I noticed the coffee machine wasn't working well. They immediately offered me a coffee of the other machine, a great one I must add. The next day, the first machine was already fixed and working perfectly. The breakfast is fine: nothing exceptional, but you have cold meat, cheese, some croissants and other types of pastries, toasts, fruit, cakes... It was good. Of course anything is perfect and the elevator is a bit old and it isn't a big hotel with big corridors and loads of light... but the value is really good, the service is excellent, nearby the city center and Porto Antico, etc. Regarding the amenities, you have free toiletries, free water (both natural and sparkling) everyday in the minibar, free wifi, international channels in the TV... I would recommend it, and probably choose it again if I ever go back to Genoa.
Stayed here with my family in a two room apartment which was a very good size compared to some places I've stayed in Italy, the room was clean but unfortunately very loud as it was on the first floor and faced the street. The bathroom was however very small and cramped, a larger person would struggle to get past the sink,and there seemed to be no water temperature control The price was very reasonable and the breakfast good. The staff were very helpful and friendly. The free wifi worked well The location is perfect, two minutes walk to the waterfront, and located on the edge of the old town, Parking was with a company five minutes walk away, where they have a deal for €15.- per day, however don't plan on using the car after parking thee until you leave.
- Walking distance to White Palace and National Ligurian Gallery at the Spinola Palace
- Free WiFi in rooms and public areas
- Concierge services
Located in Genoa Historical Centre, Hotel Helvetia is within a 5-minute walk of University of Genoa and within 15 minutes of other popular attractions like Strada Nuova Museums. This 37-room, 3-star hotel has a bar/lounge and 24-hour room service, along with free in-room WiFi. Centrally located in Genoa, the hotel is also a short walk from Genoa City Hall and Old Port.
For your convenience, a buffet breakfast is served each morning for a fee. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
Hotel Helvetia's 37 soundproofed rooms provide minibars, free newspapers, and free bottled water. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and bidets. Phones and desks are also standard.
Renovated in 2014, Hotel Helvetia offers free WiFi in public areas, coffee in a common area, and a computer station. Offsite parking is offered for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a library, express check-in, and express check-out.
Reviews from Trip Advisor
64% of guests recommend this hotelTotal of 487 reviews