The front desk staff is superb at The Inn on the River, and the same can be said for the breakfast staff. The location is also decent, and the accommodations are fine. The pool area was a bit dirty and everything could use a good refresh, but in general, it's truly a-ok. Our room went without housekeeping services during one day of our stay, which was disappointing, but I know mistakes can happen from time to time. Still, a solid 3 stars!
Clean / Excellent staff & service/ Nice property & facilities / Excellent amenities.
Liked the breakfast, hotel in general, staff. Very clean hotel. There was hair on towels (but towels were obviously clean) and mold in hot tub but with those small items withstanding you could tell they kept the hotel very clean. I would stay again and I'm very picky. Very nice area to eat outside.
The Lake view. The Nature. The Staff. You can feel the warm on the lobby and outside. The Trees has differents birds singing in the morning, the scrolls jumping around and the ducks swimimg in his natural and perfevt habit. I was witness of the perfection. The creation take place and you can enjoy on the Balcony of this Hotel.
The location is great. The staff is fantastic. Really enjoyed staying here with my family.
Clean! My family of 2 adults, a 6 year old, and a toddler really enjoyed the complimentary popcorn every night and sitting outside eating the free breakfast every morning. Loved watching the river while rocking in the rocking chairs. Great hotel!
Everything was good except the bed it was to soft.
This is an excellent place to stay. Will stay here when we come back
The hotel staff is very friendly and accommodating.
It was beautiful and very relaxing. Food was great and very friendly service
No problems. Really enjoyed our stay would definitely go back.
This hotel is phenomenal! The location is great and hotel is beautiful! Our room was comfy and clean and the bathroom is very large!! Great hot options for breakfast and wonderful view of the river while enjoying our breakfast! Will definitely be staying again
This is a hidden gem in the midst of downtown Gatlinburg. There may be bright lights, and craziness in the this town but The Inn is situated on a gorgeous looking little river. It was so nice to be able to sit in the rocking chairs they have their and enjoy a nice cup of tea and look out to the water. The hotel was quiet and very, very clean. I felt right at home from the minute we were welcomed in. A must go if you are traveling through Gatlinburg.
This hotel has the absolute worst location. You will be disappointed if you like to be in the center of everything. We thought with the Breakfast Buffet that was offered, we would save some money. We were wrong. If you don't like to wait to get a seat or don't like to compete with bus tours, you will not be able to take advantage of the bar. As far as cleanliness, it was pretty clean until you get to the stained mattress! Yuck! Ever heard of mattress covers? For the money and location, go with Margaritaville Hotel at the Island!!!!!
Nice hotel with very good breakfast, comfortable rooms and great service.
Very friendly and welcoming staff great patio area for breakfast
Very nice hotel, with good views and friendly people
The Inn On The River places you within a 10-minute stroll of popular attractions such as The Track and Island at Pigeon Forge. This 128-room, 3-star hotel has conveniences like an outdoor pool, an indoor pool, and free self parking.
Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10 AM.
All 128 soundproofed rooms feature microwaves, refrigerators, and coffee makers. Guests can expect WiFi and 43-inch LCD TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other standard amenities include free local calls, safes, and ironing boards.
At The Inn On The River, guests enjoy an indoor pool, an outdoor pool, and a spa tub. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.
The front desk staff is superb at The Inn on the River, and the same can be said for the breakfast staff. The location is also decent, and the accommodations are fine. The pool area was a bit dirty and everything could use a good refresh, but in general, it's truly a-ok. Our room went without housekeeping services during one day of our stay, which was disappointing, but I know mistakes can happen from time to time. Still, a solid 3 stars!
Clean / Excellent staff & service/ Nice property & facilities / Excellent amenities.
Thank you for the five star review.
Liked the breakfast, hotel in general, staff. Very clean hotel. There was hair on towels (but towels were obviously clean) and mold in hot tub but with those small items withstanding you could tell they kept the hotel very clean. I would stay again and I'm very picky. Very nice area to eat outside.
Oh goodness I can understand a hair on a towel but mold is not acceptable. I have my maintenance department looking at that NOW. Thanks for your feedback. I will have that taking care of immediately.
The Lake view. The Nature. The Staff. You can feel the warm on the lobby and outside. The Trees has differents birds singing in the morning, the scrolls jumping around and the ducks swimimg in his natural and perfevt habit. I was witness of the perfection. The creation take place and you can enjoy on the Balcony of this Hotel.
Thank you so much for your kind words
Thank you. We appreciate the five stars.
The location is great. The staff is fantastic. Really enjoyed staying here with my family.
Thank you so much for the five star review.
Thank you so much!
Clean! My family of 2 adults, a 6 year old, and a toddler really enjoyed the complimentary popcorn every night and sitting outside eating the free breakfast every morning. Loved watching the river while rocking in the rocking chairs. Great hotel!
Oh the popcorn!! We all love the popcorn too. Thanks for the review.
Everything was good except the bed it was to soft.
Thank you so much for your kind review.
This is an excellent place to stay. Will stay here when we come back
Thank you so much for your kind review.
Thank you for your review. I have addressed these issues and hope you will consider giving us another try.