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SureStay Plus Hotel by Best Western Sevierville

2.5 star property
Hotel with free breakfast, near Wilderness at the Smokies

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Business center
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi
Lobby
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Place, Wilderness at the Smokies
    ‪1 min drive‬
  • Place, Soaky Mountain Waterpark
    ‪2 min drive‬
  • Place, Sevierville Convention Center
    ‪2 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(84 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(70 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Work Desk, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Accessibility-1 King, Bathtub, Nonsmoking

  • Sleeps 2

Two Queen Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

King Room

  • Sleeps 2

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Exterior

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About the neighborhood

Sevierville

SureStay Plus Hotel by Best Western Sevierville places you within a mile (2 km) of popular attractions like Wilderness at the Smokies and Soaky Mountain Waterpark. This 80-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Wilderness at the Smokies - 1 min drive - 1.1 miles
  • Dolly Parton Statue - 2 min drive - 1.3 miles
  • Soaky Mountain Waterpark - 2 min drive - 1.3 miles
  • Wild WaterDome - 2 min drive - 1.5 miles
  • Sevierville Convention Center - 2 min drive - 1.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 47 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬2 min drive
  • ‪Chick-fil-A - ‬3 min walk
  • ‪Freddy's Frozen Custard & Steakburgers - ‬4 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Waffle House - ‬19 min walk

About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel with free breakfast, near Wilderness at the Smokies
Guests of SureStay Plus Hotel by Best Western Sevierville enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. Free parking is available if you drive. Front-desk staff are standing by 24/7 to assist with any requests. This smoke-free hotel also has a vending machine.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a seasonal outdoor pool.

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8.6 out of 10, Excellent, 1,003 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

Frequently asked questions

What's there to do near SureStay Plus Hotel by Best Western Sevierville?

This hotel is located in Sevierville within a short 20-minute walk of Wilderness at the Smokies. You'll also find Soaky Mountain Waterpark and Titanic Museum within a short drive.

How much does it cost to stay at SureStay Plus Hotel by Best Western Sevierville?

As of Dec 16, 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Sevierville on Jan 4, 2026 start from $40.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at SureStay Plus Hotel by Best Western Sevierville?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does SureStay Plus Hotel by Best Western Sevierville have a casino on the premises?

No, SureStay Plus Hotel by Best Western Sevierville doesn't have a casino.

Will I find an indoor pool at SureStay Plus Hotel by Best Western Sevierville?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 10:00 AM and 10:00 PM and the seasonal pool is normally open from May until September.

Is SureStay Plus Hotel by Best Western Sevierville a good place to stay for couples?

Couples will appreciate amenities like a seasonal outdoor pool, free breakfast, and a 24-hour front desk at this hotel.

Are there hot tubs at SureStay Plus Hotel by Best Western Sevierville?

No, this hotel doesn't have a spa tub.

Does SureStay Plus Hotel by Best Western Sevierville feature a restaurant that includes a breakfast menu?

SureStay Plus Hotel by Best Western Sevierville offers free breakfast though there is no restaurant.

Will SureStay Plus Hotel by Best Western Sevierville allow pets to stay for free?

No, pets aren't allowed at SureStay Plus Hotel by Best Western Sevierville.

Are there connecting rooms at SureStay Plus Hotel by Best Western Sevierville?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from SureStay Plus Hotel by Best Western Sevierville?

The closest major airport to SureStay Plus Hotel by Best Western Sevierville is McGhee Tyson Airport (TYS), which is about 23.9 mi away.

Are there rooms with balconies at SureStay Plus Hotel by Best Western Sevierville?

No, there aren't any guestrooms with balconies at SureStay Plus Hotel by Best Western Sevierville.

Reviews

SureStay Plus Hotel by Best Western Sevierville Reviews

8.0

Very Good

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 483 out of 1044 reviews
Rating 8 - Good. 273 out of 1044 reviews
Rating 6 - Okay. 141 out of 1044 reviews
Rating 4 - Poor. 80 out of 1044 reviews
Rating 2 - Terrible. 67 out of 1044 reviews

Reviews

8/10 Good

William

Stayed 4 nights in Nov 2025

8/10 Good

Yunnhon

Traveled with group
Liked: Cleanliness, amenities
While recently remodeled, some areas needed repairs like hall way floor by elevator, door security locks. Took a while to get staff to check us in but understand the staff is doing double duties. Recommend a buzzard or radio to connect to staff while they are away.
Stayed 2 nights in Oct 2025

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 1 night in Jun 2025

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at front desk!
Stayed 2 nights in Sep 2025

6/10 Okay

Marc

Stayed 2 nights in Sep 2025

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice had refrigerator microwave decent bathroom kinda bare bones but clean good quality of people staying there not loud. Employees were nice. Great location if you’re looking for luxury maybe not your first choice. but a clean safe place to stay this is it
Stayed 4 nights in Sep 2025

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Mitzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in staff was very friendly and the room was nice. My only issue was that every night shortly after 10pm the night staff would come on duty I assume and the lobby tv would be turned up or a radio turned on and then early morning they would begin openly talking and it was very disruptive.
Stayed 2 nights in Sep 2025

8/10 Good

Karyn

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2025

10/10 Excellent

Stephen, columbus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 4 nights in Sep 2025

4/10 Poor

Monica

Liked: Cleanliness, staff & service
Disliked: Room comfort

PAPER THIN WALLS

The walls between rooms are so thin that we could hear the people in the room next to us like they were inside of our room. They made noise until 2am and the hotel was fully booked so couldnt ask to change rooms. Horrible experience. Shower drain was clogged. Sheets smelled a bit musty and got bites on my ankles while sleeping im not sure if was bed bugs or any other type of big.
Stayed 1 night in Sep 2025

6/10 Okay

Amanda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel staff was kind and efficient, however the condition of our room was poor. There were holes in the wall above the shower, the walls were banged up and had holes, the sheets were washed, but stained and the towels did not smell clean. We also found the tile floors were very dirty and had not been mopped. The breakfast was small with few options and it was very crowded for the space, leaving no room to sit. We were also given a room with an adjoining door to the room next door and our next door guests child opened and slammed the door repeatedly. The walls were thin and we heard our neighbors consistently.
Stayed 1 night in Sep 2025

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has everything I need for an inexpensive price.
Stayed 1 night in Sep 2025

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and budget friendly property. Staff is always courteous. Close to shopping, dining, and gas.
Stayed 1 night in Sep 2025

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

It was a very nice and peaceful trip . We just needed to get out of town and forget the everyday life . The experience we had let us do just that . Thank you !!
Stayed 3 nights in Aug 2025

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Nice short stay. Excellent for the price
Stayed 2 nights in Sep 2025

10/10 Excellent

Helen

Liked: Staff & service, amenities, property conditions & facilities
Very clean. The staff were very polite and helpful.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING!!!

This is probably the cleanest hotel i have ever stayed phenomenal workers were so nice coffee amazing!!!
Stayed 2 nights in Sep 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Going down hill

Clock, table and phone was dusty needed cleaned. Tub doesnt drain, shower curtain had been broken 3 times and the patch job was horrible. Looks like the last time it was broken all they did was screw it in a different spot and didnt even try to patch it. Poor maintenance on rooms. We have stayed at this hotel alot in the past. And it is going down in the last few years.
Stayed 3 nights in Sep 2025

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

4/10 Poor

Phe

Traveled with partner
The beds are not comfortable
Stayed 4 nights in Aug 2025

8/10 Good

Cheryl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elder hotel, renovated it's in much better condition than a lot of the ones I have had to stay in. Very comfortable. The gentleman from jamaica that checked us in was incredible, incredibly polite and helpful.
Stayed 1 night in Sep 2025

4/10 Poor

Janisha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The stay was ok. The hotel needs to be upgraded!!
Stayed 1 night in Aug 2025

2/10 Terrible

Larry

Disliked: Staff & service
Avoid SureStay Plus by Best Western Sevierville — Worst Hotel Experience
Stayed 4 nights in Aug 2025

10/10 Excellent

Lily

Stayed 4 nights in Aug 2025

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