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SureStay Plus Hotel by Best Western Sevierville

Property class: 2.5

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Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi
Lobby
Restaurant
Business center

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Place, Wilderness at the Smokies
    ‪2 min drive‬
  • Place, Dolly Parton Statue
    ‪3 min drive‬
  • Place, Soaky Mountain Waterpark
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(102 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(81 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Sevierville

Located within a mile (2 km) of Dolly Parton Statue, SureStay Plus Hotel by Best Western Sevierville is within 2 miles (3 km) of Wilderness at the Smokies. This 80-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Floyd Garrett's Muscle Car Museum - 11 min walk - 0.6 miles
  • Wilderness at the Smokies - 2 min drive - 1.3 miles
  • Dolly Parton Statue - 3 min drive - 1.5 miles
  • Soaky Mountain Waterpark - 3 min drive - 1.5 miles
  • Wild WaterDome - 3 min drive - 1.8 miles

Getting around

  • McGhee Tyson Airport (TYS) - 46 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬20 min walk
  • ‪Chick-fil-A - ‬9 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Freddy's Frozen Custard & Steakburgers - ‬8 min walk
  • ‪The Casual Pint of Sevierville - ‬3 min walk

About this property

SureStay Plus Hotel by Best Western Sevierville

Guests of SureStay Plus Hotel by Best Western Sevierville enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. Free parking is available if you drive. Front-desk staff are standing by 24/7 to assist with any requests. This smoke-free hotel also has a vending machine.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a seasonal outdoor pool.

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  • Breakfast included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

Frequently asked questions

What's there to do near SureStay Plus Hotel by Best Western Sevierville?

This hotel is located in Sevierville, close to Titanic Museum, Island at Pigeon Forge, and Dollywood. You'll also find Wilderness at the Smokies and Soaky Mountain Waterpark within a short drive.

How much does it cost to stay at SureStay Plus Hotel by Best Western Sevierville?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Sevierville on May 3, 2026 start from $52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at SureStay Plus Hotel by Best Western Sevierville?

Yes, uncovered self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does SureStay Plus Hotel by Best Western Sevierville have a casino on the premises?

No, SureStay Plus Hotel by Best Western Sevierville doesn't have a casino.

Will I find an indoor pool at SureStay Plus Hotel by Best Western Sevierville?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 10:00 AM and 10:00 PM and the seasonal pool is normally open from May until September.

What do couples enjoy most about SureStay Plus Hotel by Best Western Sevierville?

Couples staying at this hotel will appreciate amenities like a seasonal outdoor pool and free breakfast plus some guestrooms include free WiFi.

Does SureStay Plus Hotel by Best Western Sevierville have a hot tub?

No, this hotel doesn't have a spa tub.

Does SureStay Plus Hotel by Best Western Sevierville feature a restaurant that includes a breakfast menu?

SureStay Plus Hotel by Best Western Sevierville offers free breakfast though there is no restaurant.

Will SureStay Plus Hotel by Best Western Sevierville allow pets to stay for free?

No, pets aren't allowed at SureStay Plus Hotel by Best Western Sevierville.

Does SureStay Plus Hotel by Best Western Sevierville have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from SureStay Plus Hotel by Best Western Sevierville?

The closest major airport to SureStay Plus Hotel by Best Western Sevierville is McGhee Tyson Airport (TYS), which is about 23.8 mi away.

Are there rooms with balconies at SureStay Plus Hotel by Best Western Sevierville?

No, there aren't any guestrooms with balconies at SureStay Plus Hotel by Best Western Sevierville.

SureStay Plus Hotel by Best Western Sevierville Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 551 out of 1133 reviews
Rating 8 - Good. 282 out of 1133 reviews
Rating 6 - Okay. 154 out of 1133 reviews
Rating 4 - Poor. 79 out of 1133 reviews
Rating 2 - Terrible. 67 out of 1133 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Roy

noisey,will not fix things,high price for two star
Stayed 7 nights in Jan 2026

6/10 Okay

Mark, Berlin

Business traveler
Room was good.
Stayed 1 night in Nov 2025

6/10 Okay

Ellen

Bed was terrible. Sank in the center. It made a banging very turn. Very uncomfortable.
Stayed 3 nights in Jan 2026

8/10 Good

Jeremiah, Seymour

Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad place to stay I do miss the vending machine machines that used to be on the floors
Stayed 2 nights in Jan 2026

4/10 Poor

Sharon

Traveled with family
Disliked: Cleanliness, amenities
Booked a two night stay for a tournament. The heat unit had dust pouring out, the headboard wall was dusty and there was caked on dust all in the long light fixture above your head as you lay down. I was stuffy and sneezing all night. I did buy a cleaning spray and cleaned as much myself and the staff did replace the heat filter the next day as I requested. The doors are very loud and there was door slamming all through them night and also dumpsters being emptied at 4am outside the window which again woke us. Breakfast was 6-9am went down at 8am and the only thing there was a little bit of eggs stuck to the pan, strange sausage and waffle maker.and two end pieces of white bread. NO butter, NO yogurt, NO fruit, NO pastry No bread items. The second morning I asked the "breakfast worker" is this normal? He said if you don't come early you don't get anything. I understand you get what you pay for and in this case even the low price was too much.
Stayed 2 nights in Jan 2026

10/10 Excellent

Tonya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, courteous staff
Stayed 3 nights in Jan 2026

8/10 Good

Karyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy access to convention center. Staff was friendly and helpful. Downfall, walls are very thin. The noise level in the room next to us was loud, you could hear them very clearly. Also lots of door slamming. It would rattle our door so bad to the point we got locked out of our room due to the safety bar inside moving, preventing us from opening our door when we got back from our event. Thank you to the kind front desk lady that helped get our door open.
Stayed 3 nights in Jan 2026

2/10 Terrible

Laura

Stayed 3 nights in Jan 2026

6/10 Okay

Brenda

Business traveler
Disliked: Cleanliness
Beds were comfortable. We did not eat breakfast so I can’t comment. What I can comment on is I killed 4 roaches in the room. We were on first floor.
Stayed 3 nights in Jan 2026

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walls in room paper thin. Could hear everything your neighbors was doing
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Jan 2026

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities
The beds were so comfortable after our long day at Dollywood with a toddler! We absolutely loved it!
Stayed 3 nights in Dec 2025

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 6 nights in Dec 2025

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ckean room, front desk staff was very nice!
Stayed 2 nights in Jan 2026

8/10 Good

Mark

Stayed 3 nights in Jan 2026

4/10 Poor

David

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In a good location however so would a box and a good blanket and arguably cleaner. The staff was helpful in trying to get a cleaner room than the one we started with but still wasn't the greatest. Bed was comfortable and front desk staff helpful that's about all i can say good about the place. Didn't get up for breakfast so can't say.
Stayed 1 night in Jan 2026

8/10 Good

CHRISTA

Traveled with family
Liked: Amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Jan 2026

10/10 Excellent

phillip, Clarksville

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Jan 2026

8/10 Good

Dustin

Liked: Cleanliness, property conditions & facilities
Clean room. Close to necessities
Stayed 3 nights in Jan 2026

10/10 Excellent

Shannon

Stayed 2 nights in Dec 2025

6/10 Okay

Kevin

Traveled with family
Liked: Staff & service
Multiple light bulbs needed to be replaced. Electrical receptacle hanging out. Wall several marks and scuffs. Multiple floor tiles broke at elevator. Staff was friendly
Stayed 2 nights in Jan 2026

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities
This is our go to place when we visit Dollywood. Great price but does not sacrifice quality. The staff is alway friendly and the breakfast is small but has the everything from eggs, sausage and waffles is always a must
Stayed 3 nights in Jan 2026

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, easy check-in, location was all amazing
Stayed 1 night in Oct 2025

8/10 Good

Montrelia

Stayed 4 nights in Dec 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

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