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SureStay Plus Hotel by Best Western Sevierville

2.5 star property
Hotel with free breakfast, near Wilderness at the Smokies

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Business center
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi
Exterior
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Place, Wilderness at the Smokies
    ‪1 min drive‬
  • Place, Soaky Mountain Waterpark
    ‪2 min drive‬
  • Place, Sevierville Convention Center
    ‪2 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(86 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(71 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Work Desk, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Accessibility-1 King, Bathtub, Nonsmoking

  • Sleeps 2

Two Queen Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

King Room

  • Sleeps 2

About the neighborhood

Sevierville

SureStay Plus Hotel by Best Western Sevierville is located within a mile (2 km) of Wilderness at the Smokies and Wild WaterDome. This 80-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Wilderness at the Smokies - 1 min drive - 1.1 miles
  • Dolly Parton Statue - 2 min drive - 1.3 miles
  • Soaky Mountain Waterpark - 2 min drive - 1.3 miles
  • Wild WaterDome - 2 min drive - 1.5 miles
  • Sevierville Convention Center - 2 min drive - 1.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 47 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬2 min drive
  • ‪Chick-fil-A - ‬3 min walk
  • ‪Freddy's Frozen Custard & Steakburgers - ‬4 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Waffle House - ‬19 min walk

About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel with free breakfast, near Wilderness at the Smokies
Guests of SureStay Plus Hotel by Best Western Sevierville enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. Free parking is available if you drive. Front-desk staff are standing by 24/7 to assist with any requests. This smoke-free hotel also has a vending machine.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a seasonal outdoor pool.

Similar properties

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  • Pet friendly
  • Parking included
8.6 out of 10, Excellent, 1,002 reviews
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The price is $57
Jan 4 - Jan 5, 2026
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

Frequently asked questions

What's there to do near SureStay Plus Hotel by Best Western Sevierville?

This hotel is located in Sevierville within a short 20-minute walk of Wilderness at the Smokies. You'll also find Titanic Museum and Hatfield and McCoy Dinner Show within a short drive.

How much does it cost to stay at SureStay Plus Hotel by Best Western Sevierville?

As of Dec 28, 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Sevierville on Jan 4, 2026 start from $40.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at SureStay Plus Hotel by Best Western Sevierville?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does SureStay Plus Hotel by Best Western Sevierville have a casino on the premises?

No, SureStay Plus Hotel by Best Western Sevierville doesn't have a casino.

Will I find an indoor pool at SureStay Plus Hotel by Best Western Sevierville?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 10:00 AM and 10:00 PM and the seasonal pool is normally open from May until September.

Is SureStay Plus Hotel by Best Western Sevierville a good place to stay for couples?

Couples will appreciate amenities like a seasonal outdoor pool, free breakfast, and a 24-hour front desk at this hotel.

Are there hot tubs at SureStay Plus Hotel by Best Western Sevierville?

No, this hotel doesn't have a spa tub.

Does SureStay Plus Hotel by Best Western Sevierville feature a restaurant that includes a breakfast menu?

SureStay Plus Hotel by Best Western Sevierville offers free breakfast though there is no restaurant.

Will SureStay Plus Hotel by Best Western Sevierville allow pets to stay for free?

No, pets aren't allowed at SureStay Plus Hotel by Best Western Sevierville.

Does SureStay Plus Hotel by Best Western Sevierville have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from SureStay Plus Hotel by Best Western Sevierville?

The closest major airport to SureStay Plus Hotel by Best Western Sevierville is McGhee Tyson Airport (TYS), which is about 23.9 mi away.

Are there rooms with balconies at SureStay Plus Hotel by Best Western Sevierville?

No, there aren't any guestrooms with balconies at SureStay Plus Hotel by Best Western Sevierville.

SureStay Plus Hotel by Best Western Sevierville Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 490 out of 1055 reviews
Rating 8 - Good. 276 out of 1055 reviews
Rating 6 - Okay. 142 out of 1055 reviews
Rating 4 - Poor. 79 out of 1055 reviews
Rating 2 - Terrible. 68 out of 1055 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean, great location!
Stayed 2 nights in Dec 2025

8/10 Good

William

Stayed 4 nights in Nov 2025

8/10 Good

Yunnhon

Traveled with group
Liked: Cleanliness, amenities
While recently remodeled, some areas needed repairs like hall way floor by elevator, door security locks. Took a while to get staff to check us in but understand the staff is doing double duties. Recommend a buzzard or radio to connect to staff while they are away.
Stayed 2 nights in Oct 2025

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 1 night in Jun 2025

6/10 Okay

christopher

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Hopefully they learn to clean

Looks like remodeled hotel but they don't know how to clean...stains on the sheets and the tub was disgusting. And sont bother calling as i tried 3 times to let them know of late arrival and never would answer
Stayed 1 night in Sep 2025

8/10 Good

Pedro

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 10 nights in Sep 2025

8/10 Good

Pedro

Business traveler, Traveled with family
Liked: Amenities
Yes
Stayed 8 nights in Sep 2025

8/10 Good

Jodi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Derick

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room smelled like mildew as you walk in to it , didn’t smell it that night we went in but did once we left and came back you could smell it , the sheets were a little wet too , but other then that it’s was a great stay
Stayed 2 nights in Sep 2025

6/10 Okay

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was clean but would get a musty smell at times. The beds are hard as a rock.
Stayed 5 nights in Sep 2025

10/10 Excellent

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room!
Stayed 2 nights in Sep 2025

10/10 Excellent

MaryAnn

Stayed 1 night in Sep 2025

8/10 Good

Tim

Stayed 1 night in Sep 2025

4/10 Poor

Lisa

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy room! Stunk of old onion food. Smell was so bad I could not sleep. Floor was filthy full of debris and literal clumps of hair! Bathroom sink, toilet and shower were full of hair and toothpast splater. Sheets had stains! Horrible experience! The front desk staff were very kind and professional! Too bad housekeeping is so horrendous!
Stayed 1 night in Sep 2025

4/10 Poor

Sarah

Stayed 1 night in Sep 2025

10/10 Excellent

Vickie

Stayed 1 night in Sep 2025

10/10 Excellent

Stacie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. The hotel was in the perfect location and the check in attendant was really nice and polite. We would definitely stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

Cheryl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with y'all's facilities. The young man that checked us in and helped me out with my situation was just incredible.Thank you very much.
Stayed 2 nights in Sep 2025

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff’s friendliness made us feel welcome at all times. Great value for the price. We truly enjoyed our stay and would definitely return.
Stayed 1 night in Sep 2025

8/10 Good

Hollie

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
I would use this hotel again.
Stayed 1 night in Sep 2025

10/10 Excellent

Katherine

Stayed 1 night in Sep 2025

6/10 Okay

Sheila

Disliked: Cleanliness
Toilet had so much old built up pee on the side that hasn’t been cleaned in months, I cleaned myself bc I couldn’t look at it anymore. No USB plugins, they could at least have them in the clock.
Stayed 1 night in Sep 2025

10/10 Excellent

Kayla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will definitely stay again

The location was great, service was awesome! The only complaint I had was the mattress pad. We came back to the hotel way after 2am from being with friends at their cabin. They immediately brought me clean and new mattress pad, sheets and comforter. I appreciate the smiles and exceptional customers service at almost 3am
Stayed 2 nights in Sep 2025

10/10 Excellent

Client

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Sep 2025

6/10 Okay

Sheila

Disliked: Cleanliness, staff & service

Not impressed

We extended our stay by 1 night and out of 5 total nights, our room was cleaned only 1 time….no trash emptied, towels changed, beds made etc. our toilet in the bathroom had so much built up per on the side of it, I couldn’t stand it anymore and cleaned it myself.
Stayed 4 nights in Sep 2025

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