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SureStay Plus Hotel by Best Western Sevierville

2.5 star property
Hotel with free breakfast, near Wilderness at the Smokies

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Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Business center
Lobby
Exterior
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Place, Wilderness at the Smokies
    ‪1 min drive‬
  • Place, Soaky Mountain Waterpark
    ‪2 min drive‬
  • Place, Sevierville Convention Center
    ‪2 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(83 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(70 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Work Desk, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Two Queen Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

King Room

  • Sleeps 2

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Exterior

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About the neighborhood

Sevierville

SureStay Plus Hotel by Best Western Sevierville is located within a mile (2 km) of Wilderness at the Smokies and Wild WaterDome. This 80-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Wilderness at the Smokies - 1 min drive - 1.1 miles
  • Soaky Mountain Waterpark - 2 min drive - 1.3 miles
  • Dolly Parton Statue - 2 min drive - 1.3 miles
  • Wild WaterDome - 2 min drive - 1.5 miles
  • Sevierville Convention Center - 2 min drive - 1.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 47 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬2 min drive
  • ‪Chick-fil-A - ‬3 min walk
  • ‪Freddy's Frozen Custard & Steakburgers - ‬4 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Waffle House - ‬19 min walk

About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel with free breakfast, near Wilderness at the Smokies
Guests of SureStay Plus Hotel by Best Western Sevierville enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. Free parking is available if you drive. Front-desk staff are standing by 24/7 to assist with any requests. This smoke-free hotel also has a vending machine.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a seasonal outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

Frequently asked questions

What's there to do near SureStay Plus Hotel by Best Western Sevierville?

This hotel is located in Sevierville within a short 20-minute walk of Wilderness at the Smokies. You'll also find Titanic Museum and Hatfield and McCoy Dinner Show within a short drive.

Is parking available on site at SureStay Plus Hotel by Best Western Sevierville?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does SureStay Plus Hotel by Best Western Sevierville have a casino on the premises?

No, SureStay Plus Hotel by Best Western Sevierville doesn't have a casino.

Will I find an indoor pool at SureStay Plus Hotel by Best Western Sevierville?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 10:00 AM and 10:00 PM and the seasonal pool is normally open from May until September.

Is SureStay Plus Hotel by Best Western Sevierville a good place to stay for couples?

Couples will appreciate amenities like a seasonal outdoor pool, free breakfast, and a 24-hour front desk at this hotel.

Are there hot tubs at SureStay Plus Hotel by Best Western Sevierville?

No, this hotel doesn't have a spa tub.

Does SureStay Plus Hotel by Best Western Sevierville feature a restaurant that includes a breakfast menu?

SureStay Plus Hotel by Best Western Sevierville offers free breakfast though there is no restaurant.

Will SureStay Plus Hotel by Best Western Sevierville allow pets to stay for free?

No, pets aren't allowed at SureStay Plus Hotel by Best Western Sevierville.

Are there connecting rooms at SureStay Plus Hotel by Best Western Sevierville?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from SureStay Plus Hotel by Best Western Sevierville?

The closest major airport to SureStay Plus Hotel by Best Western Sevierville is McGhee Tyson Airport (TYS), which is about 23.9 mi away.

Are there rooms with balconies at SureStay Plus Hotel by Best Western Sevierville?

No, there aren't any guestrooms with balconies at SureStay Plus Hotel by Best Western Sevierville.

Reviews

SureStay Plus Hotel by Best Western Sevierville Reviews

8.0

Very Good

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 481 out of 1048 reviews
Rating 8 - Good. 277 out of 1048 reviews
Rating 6 - Okay. 146 out of 1048 reviews
Rating 4 - Poor. 77 out of 1048 reviews
Rating 2 - Terrible. 67 out of 1048 reviews

Reviews

8/10 Good

William

Stayed 4 nights in Nov 2025

8/10 Good

Yunnhon

Traveled with group
Liked: Cleanliness, amenities
While recently remodeled, some areas needed repairs like hall way floor by elevator, door security locks. Took a while to get staff to check us in but understand the staff is doing double duties. Recommend a buzzard or radio to connect to staff while they are away.
Stayed 2 nights in Oct 2025

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 1 night in Jun 2025

4/10 Poor

Janisha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The stay was ok. The hotel needs to be upgraded!!
Stayed 1 night in Aug 2025

2/10 Terrible

Larry

Disliked: Staff & service
Avoid SureStay Plus by Best Western Sevierville — Worst Hotel Experience
Stayed 4 nights in Aug 2025

10/10 Excellent

Lily

Stayed 4 nights in Aug 2025

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service
We checked in, got up to our room, and our bedding was dirty; it looked like food and lipstick on the bedding. I went down to let them know, and I was informed that it was wash day, so they had no other bedding to offer us and to come back around lunchtime the next day. I also showed them a picture of the damaged area in the bathroom. She made a note of that. Housekeeping was making rounds when I left that morning, so I assumed they would do it. I got back around 6:30-7:00 PM. Housekeeping did not stop by. I went downstairs, where I was given towels and bedding to do it myself. The floors was sticky and left my kids feet black. This is just a few of issiues this room had. I would not recommend this hotel at all
Stayed 2 nights in Aug 2025

10/10 Excellent

Dominic

Stayed 6 nights in Aug 2025

10/10 Excellent

Larry

Stayed 4 nights in Aug 2025

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2025

8/10 Good

Stagerlee

Liked: Staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Stagerlee

Liked: Cleanliness, staff & service, property conditions & facilities

Affordable

The staff was amazing to us. Our room was at the end of the hallway, so it seemed like closing doors from other guests echoed. Not bad, other than if it was late and we were asleep. The bed was firm, yet kinda sagged to the middle, so we didn’t rest well. The breakfast was basic and had the same all the days we were there. Scrambled eggs and sausage links.
Stayed 4 nights in Aug 2025

8/10 Good

Pedro

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean looking
Stayed 8 nights in Aug 2025

8/10 Good

Catherine

Stayed 5 nights in Aug 2025

8/10 Good

Brad

Traveled with family and small children
Liked: Amenities
The staff was friendly, the rooms were clean, and the pool was nice.
Stayed 1 night in Aug 2025

2/10 Terrible

Peiyue, Northville

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel because it had great reviews, but my experience was very disappointing. I had a king bed room, which was surprisingly small. The sheets had blood stains, and the bed creaked loudly every time I moved. The soundproofing was terrible—I could clearly hear conversations and the TV from the neighboring room. The only positive was that the front desk staff were very nice. Overall, I would not stay here again.
Stayed 1 night in Aug 2025

2/10 Terrible

Jason

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort

If you like sleeping on rock slabs the bed is 4u

Daughter said she saw bugs on the walls in the bathroom. Air conditioner barely stayed cool… bed was like sleeping on a hard rock slab. Barely slept both nights.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nancy, Altamont

Stayed 1 night in Aug 2025

8/10 Good

GEORGE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good for the money

Fruits should be included in the breakfast
Stayed 2 nights in Aug 2025

6/10 Okay

Stephen, Newburgh

Business traveler
Liked: Staff & service
The location is great; the rooms could have been cleaner especially around baseboards; the staff was friendly; breakfast was the same thing every day for a week (sausage links and scrambled eggs) and you could make a waffle. A little variety would have been nice.
Stayed 7 nights in Aug 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area
Stayed 1 night in Jun 2025

6/10 Okay

Katti

Stayed 1 night in Aug 2025

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
Was pretty good for the one night i needed. lots of things in the area. Can not beat the price.
Stayed 1 night in Aug 2025

8/10 Good

Sarah

Stayed 1 night in Aug 2025

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