SureStay Plus Hotel by Best Western Sevierville

2.5 star property
Hotel with free parking, near Wilderness at the Smokies

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Business center
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi
Lobby
Lobby
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Wilderness at the Smokies
    ‪2 min drive‬
  • Soaky Mountain Waterpark
    ‪2 min drive‬
  • Sevierville Convention Center
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

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Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(55 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(56 reviews)
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Sevierville

SureStay Plus Hotel by Best Western Sevierville places you within a mile (2 km) of popular attractions like Wilderness at the Smokies and Soaky Mountain Waterpark. The 80 rooms at this hotel include refrigerators, microwaves, and coffee makers.

What's nearby

  • Wilderness at the Smokies - 2 min drive - 1.1 miles
  • Soaky Mountain Waterpark - 2 min drive - 1.3 miles
  • Wild WaterDome - 2 min drive - 1.5 miles
  • Sevierville Golf Club - 3 min drive - 1.3 miles
  • Sevierville Convention Center - 3 min drive - 1.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 47 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Freddy's Frozen Custard & Steakburgers - ‬4 min walk
  • ‪Taco Bell - ‬3 min drive
  • ‪Golden Corral - ‬12 min walk
  • ‪Cracker Barrel - ‬4 min walk

About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel with free parking, near Wilderness at the Smokies
Guests of SureStay Plus Hotel by Best Western Sevierville enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. Free parking is available if you drive. Front-desk staff are standing by 24/7 to assist with any requests. This smoke-free hotel also has a vending machine.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a seasonal outdoor pool.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

Frequently asked questions

What's there to do near SureStay Plus Hotel by Best Western Sevierville?

This hotel is located in Sevierville within a short 20-minute walk of Wilderness at the Smokies. You'll also find Titanic Museum and Soaky Mountain Waterpark within a short drive.

Is there parking available at SureStay Plus Hotel by Best Western Sevierville?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does SureStay Plus Hotel by Best Western Sevierville have a casino on the premises?

No, SureStay Plus Hotel by Best Western Sevierville doesn't have a casino.

Will I find an indoor pool at SureStay Plus Hotel by Best Western Sevierville?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 10:00 AM and 10:00 PM and the seasonal pool is normally open from May until September.

What amenities will couples enjoy at SureStay Plus Hotel by Best Western Sevierville?

Amenities at this hotel that appeal to couples include a seasonal outdoor pool and a 24-hour front desk.

Are there hot tubs at SureStay Plus Hotel by Best Western Sevierville?

No, this hotel doesn't have a spa tub.

Does SureStay Plus Hotel by Best Western Sevierville feature a restaurant that includes a breakfast menu?

No, SureStay Plus Hotel by Best Western Sevierville doesn't have a restaurant that serves breakfast.

Will SureStay Plus Hotel by Best Western Sevierville allow pets to stay for free?

No, pets aren't allowed at SureStay Plus Hotel by Best Western Sevierville.

Are there connecting rooms at SureStay Plus Hotel by Best Western Sevierville?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from SureStay Plus Hotel by Best Western Sevierville?

The closest major airport to SureStay Plus Hotel by Best Western Sevierville is McGhee Tyson Airport (TYS), which is about 23.9 mi away.

Are there rooms with balconies at SureStay Plus Hotel by Best Western Sevierville?

No, there aren't any guestrooms with balconies at SureStay Plus Hotel by Best Western Sevierville.

SureStay Plus Hotel by Best Western Sevierville Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 441 out of 1018 reviews
Rating 8 - Good. 279 out of 1018 reviews
Rating 6 - Okay. 152 out of 1018 reviews
Rating 4 - Poor. 78 out of 1018 reviews
Rating 2 - Terrible. 68 out of 1018 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Was just what we needed. Nice property
Stayed 1 night in Jun 2025

8/10 Good

Johnny

Traveled with family
Liked: Cleanliness, staff & service, amenities
Need new Mattress . Very hard, seemed old. Room had a lot of room to get around in, I really liked that
Stayed 2 nights in May 2025

4/10 Poor

Howard M

Liked: Cleanliness
Disliked: Staff & service, amenities
Water backed up in tub. Ran out of shampoo. Otherwise it was a nice facility.
Stayed 3 nights in Apr 2025

10/10 Excellent

Fermin

Liked: Cleanliness, staff & service, property conditions & facilities
I like that's is a clean hotel .
Stayed 1 night in Apr 2025

10/10 Excellent

Jacalyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best time. Your entire staff was awesome 👌 and so friendly.
Stayed 4 nights in Apr 2025

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Rooms were nice and quiet. Stayed for 4 nights and no problems. Breakfast is good, but it was the same every morning. That would be my only complaint.
Stayed 4 nights in Apr 2025

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was not comfortable. No noise cancellation at all. We heard every word of neighbors fighting. Smelled of vaping in the halls. Thankfully no orders in our room. Shower water pressure was good.
Stayed 3 nights in Mar 2025

4/10 Poor

Courtney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The whole place smelled of weed, which is whatever. But there was always random people in the stairwell talking loudly on the phone for way too late. Also, sink in bathroom leaked all over the place.
Stayed 1 night in Apr 2025

8/10 Good

Tommie

Traveled with group
Liked: Amenities
Clean facilities and friendly staff. Mattresses are firm. Overall would stay again!
Stayed 1 night in Apr 2025

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast surely didn’t agree with me.
Stayed 1 night in Mar 2025

10/10 Excellent

Pennie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Room was clean. Breakfast was good. Staff was nice.
Stayed 2 nights in Mar 2025

8/10 Good

Jennifer

Business traveler
Liked: Staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Angi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Chyna

Stayed 2 nights in Feb 2025

6/10 Okay

Brandy

Traveled with family
Liked: Staff & service, property conditions & facilities
This property was centrally located
Stayed 1 night in Mar 2025

8/10 Good

Taylor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2025

2/10 Terrible

Ramon

Traveled with family
Stayed 1 night in Mar 2025

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location with shopping and food options.
Stayed 6 nights in Mar 2025

6/10 Okay

Sharilynn

I could see dusts in the lights overhead. I’m sensitive allergic to dusts. Dirty like black bits all over the floor! Too dark in the room! I was not able to read books or magazines well cuz of light above the bed shine half shadow like a dim lower. The light above the desk keeps on and off itself all night when I tried to turn on. The clock was set a hour early which I missed breakfast in the morning and did advised other staff but never did correct the clock. Tv closed caption too small, can’t find the font so I’m able to read closed caption as I’m deaf. Breakfast good. The staff there nice.
Stayed 4 nights in Mar 2025

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Kimberly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here when travelung fromSC to KY and back. Safe, clean and nice area.
Stayed 1 night in Mar 2025

6/10 Okay

Audrey

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Sherry

Traveled with family
Liked: Cleanliness

Competition weekend stay.

Room was clean with average amenities. It needed some maintenance with not working lights and dripping tub. The room was dark and beds very hard. Okay for an overnight stay for competition weekend with convenient location.
Stayed 1 night in Mar 2025

4/10 Poor

Amy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash wasn’t emptied I had to do it. Room, elevator, bathrooms and hallways were dirty. Stayed 3 nights having to empty trash in room and bathroom and go to desk for towels. It was nice that coffee was available not only during breakfast but after hours, especially when checking out at 5 am
Stayed 3 nights in Mar 2025

8/10 Good

Cary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Why I didn’t give it 5 *

It was nice but you can hear EVERYTHING. We heard everything our neighbors were arguing about and their babies screaming and crying while they were yelling at each other. We got no sleep but it was crowded due to the cheer competition going on. Other then that everyone that worked there was super nice and it was clean.
Stayed 2 nights in Mar 2025