Best Western Cades Cove Inn

2.5 star property
Hotel in Townsend with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for Best Western Cades Cove Inn

Reception
1 bedroom, desk, iron/ironing board, free WiFi
Exterior
Lobby
1 bedroom, desk, iron/ironing board, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
7824 E Lamar Alexander Pkwy, Townsend, TN, 37882
  • Townsend Visitor Center
    ‪3 min walk‬
  • Dark Island Swinging Bridge
    ‪7 min walk‬
  • Great Smoky Mountains Heritage Center
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪37 min drive‬

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Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.8 out of 10
Exceptional
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Townsend

Best Western Cades Cove Inn places you next to Shadows of the Past Hiking/Biking Trail and within a 5-minute walk of Townsend Visitor Center. This hotel has 54 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Townsend Visitor Center - 3 min walk - 0.2 miles
  • The Little River Railroad and Lumber Company Museum - 6 min walk - 0.4 miles
  • Dark Island Swinging Bridge - 7 min walk - 0.4 miles
  • Great Smoky Mountains Heritage Center - 3 min drive - 1.7 miles
  • Tuckaleechee Caverns - 8 min drive - 4.4 miles

Getting around

  • McGhee Tyson Airport (TYS) - 32 min drive

Restaurants

  • ‪Townsend Abbey - ‬7 min walk
  • ‪The Artistic Bean - ‬14 min walk
  • ‪Apple Valley Cafe - ‬4 min drive
  • ‪Riverstone Family Restaurant - ‬3 min drive
  • ‪Burger Master Drive In - ‬3 min drive

About this property

Best Western Cades Cove Inn

Hotel in Townsend with free breakfast and a fitness center
At Best Western Cades Cove Inn, guests have access to a gym, free WiFi in public areas, and a business center. If you plan to drive, free parking is available. Front-desk staff are standing by 24/7 to assist with any requests. This smoke-free hotel also has a vending machine.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 30 per pet, per night
  • 2 total (80 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Cades Cove
Best Western Cades Cove Inn
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Townsend
Cades Cove Inn
Best Cades Cove Townsend
Best Western Cades Cove Inn Hotel
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Inn Hotel Townsend

Frequently asked questions

What is there to do close to Best Western Cades Cove Inn?

Located steps from Shadows of the Past Hiking/Biking Trail, this hotel is in Townsend, and within a 10-minute walk of Dark Island Swinging Bridge and The Little River Railroad and Lumber Company Museum. You'll also find Great Smoky Mountains National Park and Great Smoky Mountains Heritage Center within a short drive.

Will I be able to park at Best Western Cades Cove Inn?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Best Western Cades Cove Inn have a casino on the premises?

No, Best Western Cades Cove Inn doesn't have a casino.

Is there an indoor pool at Best Western Cades Cove Inn?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Best Western Cades Cove Inn?

Couples staying at this hotel will appreciate amenities like free breakfast plus some guestrooms include hydromassage showerheads and free Internet access.

Does Best Western Cades Cove Inn have a hot tub?

Yes, some guestrooms at this hotel feature private spa tubs.

Does Best Western Cades Cove Inn feature a restaurant that includes a breakfast menu?

Best Western Cades Cove Inn offers free full breakfasts each morning though there is no restaurant.

Does Best Western Cades Cove Inn allow pets to stay for free?

Although they can't stay for free, pets are welcome at Best Western Cades Cove Inn for a fee of USD 30 per pet, per night.

Does Best Western Cades Cove Inn have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Best Western Cades Cove Inn?

The closest major airport to Best Western Cades Cove Inn is McGhee Tyson Airport (TYS), which is 21.3 mi away (32 minutes by car).

Are there rooms with balconies at Best Western Cades Cove Inn?

No, there aren't any guestrooms with balconies at Best Western Cades Cove Inn.

Best Western Cades Cove Inn Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 473 out of 1004 reviews
Rating 8 - Good. 278 out of 1004 reviews
Rating 6 - Okay. 136 out of 1004 reviews
Rating 4 - Poor. 72 out of 1004 reviews
Rating 2 - Terrible. 45 out of 1004 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

paul

Stayed 1 night in Jun 2025

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet nice people good breakfast great place to stay
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael

Stayed 1 night in Mar 2025

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation Stay

Extra day vacation stay. Great price and location in Townsend. Will probably stay there again.
Stayed 1 night in Mar 2025

10/10 Excellent

Bobbijo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and helpful

The front desk staff were so friendly and helpful. I would highly recommend this hotel
Stayed 1 night in Mar 2025

8/10 Good

Dave

Liked: Cleanliness, property conditions & facilities, room comfort

Smoky mountains

Place was ok, silly staff issues though, couldn’t get change for vending machines and normally you can get an extra hour at checkout not here.
Stayed 1 night in Mar 2025

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to get a last minute booking quickly.
Stayed 1 night in Mar 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Thuy Nguyen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff with clean rooms, convenient location, and easy parking. The continental breakfast had a good variety of options. We enjoyed our stay
Stayed 1 night in Mar 2025

10/10 Excellent

Jan

Liked: Cleanliness, staff & service
it fit basic needs
Stayed 1 night in Mar 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I’ll definitely be back

The staff was incredibly friendly and helpful. The room was spotless; one of the cleanest rooms I’ve stayed in. Very quiet location.
Stayed 2 nights in Feb 2025

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here several times. Always clean and spacious; staff always friendly and welcoming.
Stayed 1 night in Feb 2025

4/10 Poor

Jacqueline

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service

Dont recommend

Room was dirty and we saw 2 roaches. Beds were nice and comfortable. The unit that holds the fridge didnt latch and kept swinging open which made it unsafe for our toddlers.
Stayed 1 night in Dec 2024

10/10 Excellent

Joseph

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay with family.

Stopped here on our way to FL with the whole family. The rooms were clean and breakfast in the morning was good. My kiddos enjoyed the variety of cereal and hot food offered. The waffles were a hit with our oldest. Overall a great place to stay with no complaints and great staff. The Mountain views are always beautiful even in the winter and we saw a rainbow over the mountains from the breakfast area in the morning. Definitely would stay here again.
Stayed 1 night in Dec 2024

2/10 Terrible

Miranda

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible, horrible, AWFUL!

Nothing worked. Hot tub didn’t work, ac didn’t work, remote for tv didn’t work. They didn’t serve breakfast because only “10” people stayed there. Didn’t know that made a difference. Tried calling the office for 2 hours no one would answer. Office closes at 10:00 and are only able to communicate via phone. Which they did not answer. Employee was of no assistance, extremely rude, and not helpful. Tried contacting hotels.com to be moved to another hotel and was unsuccessful with that as well. All around very bad experience
Stayed 1 night in Jan 2025

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but room seemed 'cold' with no rug or carpeting in sitting area. Otherwise a nice place to stay away from the chaos of Pigeon Forge!
Stayed 2 nights in Dec 2024

10/10 Excellent

Brittany

Traveled with family
Stayed 1 night in Dec 2024

10/10 Excellent

Savannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and best location!
Stayed 4 nights in Dec 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room quiet very hospitable. 2nd time we have stayed. Will stay again
Stayed 1 night in Dec 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wish I could give more than 5 stars!

Highly recommend! We’ve rented multiple cabins and hotel rooms in the area over the past 20 years. This is by far the cleanest and quietest accommodations we’ve ever stayed in. The breakfast was better than most restaurants as well. The hotel staff was friendly and attentive.
Stayed 5 nights in Dec 2024

8/10 Good

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Ronda

Stayed 1 night in Nov 2024

10/10 Excellent

Jacob

Stayed 1 night in Nov 2024