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Best Western Cades Cove Inn

2.5 out of 5.0

Recent guest reviews

Took a couple days (Wednesday to Saturday) to stay on “the peaceful side” of The Smokies. The Best Western offered reasonable prices and a comfortable room. Staff was really nice and helpful at check in. This appears to be a remodeled property,and they did a great job. You have 2 rocking chairs outside your room where you can enjoy the views and breath some mountain air. No carpet, which is a plus in my book. Bed was high, and a little hard for my liking, but my husband loved it! Breakfast was really good! Basic stuff plus sausage, eggs, biscuits and gravy. Location is perfect. Only about 10 scenic miles to Cades Cove. If you’re looking for a clean comfortable place to stay, here you go. If you’re looking for a really foo-foo place with lots of bells and whistles, you need to look a little further. We will be staying here again. Thank you for a great stay!!

Clean, up to date, friendly staff. I enjoy my stay everytime and always come back. Rooms are big, beds are soft. Bathrooms huge. Good parking area. Nice view all around. Safe place outside too. I love this place.

The rooms were average but the hot breakfast, (biscuits, scrambled eggs, sausage, cereals, etc), was well laid out and fresh. The location is within a few miles from one entrance to the Great Smoky Mountain National Park, about 30 to 40 minutes from Cades Cove, and 15 to 20 minutes from the turn-off to the Foothills Parkway.

We travel to this area every year but this was our first time to stay in Townsend. I always try to use the best western hotels. The room we received was updated and at first I thought having laminate floors was great but it turns out that they must not be mopped regularly as I spilled water and when I wiped it up the rag was filthy. The room was very large but there was only minimal furniture and oddly placed as if they could not finish the upgrade. There were many bugs. We found 3 spiders, one cockroach and some little bug we could not identify. The bedside lamp did not work although it was fixed the next day. The reception staff were not friendly or helpful and the woman who checked us in clearly did not want to be there. The walls are very thin and every time someone flushed the toilet we could hear. The breakfast was very good though. We were hoping to find a new place but we will never stay here again.

For 24 years we've been coming to Townsend.....always staying in a cabin somewhere around Townsend. This year we waited too late & could only get 3 nites in a cabin, so stayed 4th night at Best Western. What a great idea! We got the king bed with jacuzzi & gas fireplace. Price was good and can't beat a free full breakfast! We'll for sure be keeping this BW in mind for future spontaneous trips to the Smokies!

If ur there for relaxation, seeing the beautiful scenery, meeting very friendly people, its a great place to go. Unfortunatly with my work it was not conducive, I still had a pleasant stay. there is really nothing else to say.

Enjoyed our one night stay here in a room with two double beds. Loved the decor and the vinyl wood looking floors instead of your typical carpet that is in most hotels. This hotel looks to have been very recently updated. The room was very clean. I loved having 2 sinks and two vanities.The doors to your room open to the outside. Every room has 2 rocking chairs outside of their room. I loved staying in a hotel that was near the Smoky Mountains but not in a super touristy area with lots of people. There's a great steakhouse right across the street. The only negatives to this hotel were that you could hear everything going on outside your room but thank goodness none of it happened too late and I wished that I had had a little heavier comforter on the bed. There were no extra blankets in the room. I guess I should have called the front desk to see if they had anything. Even with the two negatives I would still stay here again if in the area. The positives far outweighed any of the negatives and the price was right!

On Sunday October 22, 2017, I stayed at the Best Western Cades Cove Inn. After a long day of traveling and spending time in the nearby National Park, I looked forward to soaking in the whirlpool tub. I filled the tub with hot water and tossed in a washcloth. Neither my wife nor I had used any towels or washcloths yet. After a relaxing soak, I reached into the water, pulled out the washcloth to use it for the first time, and wiped my sweaty face. As I was taking the white washcloth away from my face, I noticed numerous brown streaks on that side of the cloth. To my horror, I realized that it was not just old stains that couldn’t be washed out. It was feces streaks, complete with small particles of solid human waste! I had been soaking in swirling water with that soiled washcloth, then wiped my face with it. How disgusting! It grossed me out to think of what had just happened, and very upset that the hotel would make such a mistake--of putting out a soiled washcloth for use by the next hotel guest. It had obviously not been washed in the laundry, as it couldn’t have been so soiled if it had. This lack of proper action is a huge health risk! Since it was very late at night, and the hotel manager was not on duty, I resolved to talk with the manager in the morning. The rest of the time before I went to bed, I couldn’t keep this incident out of my head. During the night, I awoke several times, and lay awake for a while thinking about it, too. It was not a restful night. The next morning I requested to talk with the manager, or whomever was in charge. There was nobody there in leadership, so I talked with the desk clerk about the incident. She was genuinely concerned, and said she was sorry that happened. She said the manager wouldn’t come in until the next day, but that the owner would be at the hotel in about 30 minutes. I said I definitely wanted to talk with the owner about the incident to see what he would do about it. When I finished packing and was ready to check out, I checked back with the desk clerk. She said the owner had just arrived. I awaited while she went to talk with him. She returned and told me that the owner said all he could do was to offer a 5% discount (on the bill I had paid when I checked in). This would have amounted to less that $5. I told her that it was unacceptable. I asked for a full refund, and asked to talk with the owner myself. I did not raise my voice, and kept in control of myself even though I was quite upset. I wanted the owner (or a manager) to hear my story and distress first hand. My hope was that he would apologize directly to me, to offer reasonable compensation, and would tell me his plan to assure that this would never happen to any guest again. The desk clerk (who was doing her best) went to talk with him again. The owner was outside using a string trimmer in the rain. She quickly returned saying the best he could offer was a 10% refund. He did not honor my request to talk with him. He did not apologize, nor send a message of apology. He did not take the time to see me at all. I did not hear any plan for taking care of this health risk. Instead, he offered less than $10 (10%) for my distress and emotional pain. I did not accept that offer either, as I did not think it was fair or reasonable for the situation. So, I left the Best Western Cades Cove Inn, and do not intend to ever return.

At last minute my wife wanted to go to Cade's Cove. So we started driving towards Townsend & attempting to find lodging while driving that way. There were only 2 choices & we chose the Best Western Cades Cove. Room was very nice & clean and as represented with the on-line booking. Breakfast the next morning was a plus. Room was a little pricey (in my opinion) $180ish after all the fees & taxes for 1 night in a standard king room. Overall, it was a good trip.

Hotel is convenient to the Smoky Mountain National Park, and 9 miles from Cades Cove. It is located on the quiet side of the Smokies, and an excellent area to see and explore during the fall and spring.

7824 E Lamar Alexander Pkwy Townsend TN

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Best Western Cades Cove Inn places you next to Shadows of the Past Hiking/Biking Trail and within a 5-minute walk of Dark Island Swinging Bridge. This 54-room motel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. The Little River Railroad and Lumber Company Museum and River Rage Go-Kart Track are also near this Townsend motel.


Start your day off right with a free full breakfast offered each morning.


All 54 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Rooms also include ironing boards.

Property features

At Best Western Cades Cove Inn, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include a business center and a seasonal outdoor pool.

Room options

Suite, 1 King Bed, Non Smoking, Hot Tub

King 1 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 606 reviews