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Comfort Suites Gatlinburg Downtown-Convention Center

2.5 star property
Mountain hotel with free parking, 6-minute walk to Gatlinburg SkyPark

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Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

Lobby
Reception
Exterior
Free daily buffet breakfast
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Business services

Explore the area

View in a map
321 Reagan Drive, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪3 min walk‬
  • Place, Gatlinburg Space Needle
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped) | Premium bedding, down comforters, pillowtop beds, desk

Suite (Double Queen, Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 500 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired) | Premium bedding, down comforters, pillowtop beds, desk

Suite (One Bed King, Handicapped Impaired)

8.0 out of 10
Very good
(2 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING) | Premium bedding, down comforters, pillowtop beds, desk

Suite (Wide King, Handicapped, HEARING)

7.0 out of 10
Good
(2 reviews)
  • 1000 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired) | Premium bedding, down comforters, pillowtop beds, desk

Suite, 1 King Bed (Handicapped Impaired)

9.6 out of 10
Exceptional
(4 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired) | Premium bedding, down comforters, pillowtop beds, desk

Suite (Double Queen, Handicapped Impaired)

9.0 out of 10
Wonderful
(11 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Double Queen)

Premium bedding, down comforters, pillowtop beds, desk

Suite (Double Queen)

9.6 out of 10
Exceptional
(152 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped)

Premium bedding, down comforters, pillowtop beds, desk

Suite, 1 King Bed (Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Premium bedding, down comforters, pillowtop beds, desk

Suite (Wide King, Handicapped, HEARING)

9.4 out of 10
Exceptional
(3 reviews)
  • 1000 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (One Bed King, Handicapped, HEARING)

Suite (One Bed King, Handicapped, HEARING) | Premium bedding, down comforters, pillowtop beds, desk

Suite (One Bed King, Handicapped, HEARING)

10.0 out of 10
Exceptional
(1 review)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, down comforters, pillowtop beds, desk

Suite, 1 King Bed

9.6 out of 10
Exceptional
(41 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, HEARING)

Suite (Wide King, HEARING) | Premium bedding, down comforters, pillowtop beds, desk

Suite (Wide King, HEARING)

8.8 out of 10
Excellent
(3 reviews)
  • 1000 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (One Bed King)

Suite (One Bed King) | Premium bedding, down comforters, pillowtop beds, desk

Suite (One Bed King)

  • 500 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Gatlinburg

Gatlinburg Convention Center is within a 5-minute walk of Comfort Suites Gatlinburg Downtown-Convention Center while other popular sites like Great Smoky Mountains National Park are within a 15-minute stroll. This hotel has 89 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • Gatlinburg Convention Center - 3 min walk - 0.2 miles
  • Gatlinburg Space Needle - 5 min walk - 0.3 miles
  • Ripley's Believe It Or Not Museum - 5 min walk - 0.3 miles
  • Gatlinburg SkyPark - 6 min walk - 0.4 miles
  • Ripley's Aquarium of the Smokies - 9 min walk - 0.5 miles

Getting around

  • McGhee Tyson Airport (TYS) - 75 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬7 min walk
  • ‪Sugarlands Distilling Co. - ‬7 min walk
  • ‪Puckers Sports Bar - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬8 min walk
  • ‪Smith & Son Corner Kitchen - ‬6 min walk

About this property

Comfort Suites Gatlinburg Downtown-Convention Center

Mountain hotel with free parking, 6-minute walk to Gatlinburg SkyPark
At Comfort Suites Gatlinburg Downtown-Convention Center, guests have access to an indoor pool, free WiFi in public areas, and coffee in a common area. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a computer station, laundry facilities, and a fireplace in the lobby.
Guests can expect 50-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. For a restful night's sleep, sink into the pillowtop bed with premium linens and a down comforter. Other amenities include sitting areas, microwaves, and coffee makers. Weekly housekeeping is available.
Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool
  • Ski storage
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • In the mountains
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2024
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 25.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Check-in: 4:00 PM—-7:00 AM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Comfort Suites
Comfort Suites Gatlinburg Downtown Convention Center
Comfort Suites Gatlinburg Downtown-Convention Center Hotel
Comfort Suites Gatlinburg Downtown-Convention Center Gatlinburg

Frequently asked questions

Is a free cancellation option available at Comfort Suites Gatlinburg Downtown-Convention Center?

Comfort Suites Gatlinburg Downtown-Convention Center provides free cancellation on some room rates. For more details, look at the cancellation policy on our site.

What's there to do close to Comfort Suites Gatlinburg Downtown-Convention Center?

This hotel is located in Gatlinburg, a short 15-minute walk from Great Smoky Mountains National Park and also 6 minutes on foot from Gatlinburg SkyPark. You'll also find Ripley's Aquarium of the Smokies and Anakeesta less than a mile away.

Is parking available on site at Comfort Suites Gatlinburg Downtown-Convention Center?

Yes, covered self parking is offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Does Comfort Suites Gatlinburg Downtown-Convention Center include a casino at the property?

No, Comfort Suites Gatlinburg Downtown-Convention Center doesn't have a casino.

Will I find an indoor pool at Comfort Suites Gatlinburg Downtown-Convention Center?

Yes, this hotel has an indoor pool. Guests have pool access between 10:00 AM and 10:00 PM.

What will couples enjoy most about a stay at Comfort Suites Gatlinburg Downtown-Convention Center?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress and free Internet access as well as an indoor pool.

Does Comfort Suites Gatlinburg Downtown-Convention Center have a hot tub?

No, there isn't a spa tub at this hotel.

Does Comfort Suites Gatlinburg Downtown-Convention Center have a restaurant with a breakfast menu?

Yes, Comfort Suites Gatlinburg Downtown-Convention Center serves free buffet breakfast each morning from its snack bar.

Does Comfort Suites Gatlinburg Downtown-Convention Center allow pets to stay free of charge?

No, pets aren't allowed at Comfort Suites Gatlinburg Downtown-Convention Center though service animals are welcome.

Does Comfort Suites Gatlinburg Downtown-Convention Center have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Comfort Suites Gatlinburg Downtown-Convention Center?

The closest major airport to Comfort Suites Gatlinburg Downtown-Convention Center is McGhee Tyson Airport (TYS), which is about 27.4 mi away.

Are there rooms with balconies that I can book at Comfort Suites Gatlinburg Downtown-Convention Center?

No, at Comfort Suites Gatlinburg Downtown-Convention Center, there aren't any guestrooms that list a balcony.

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 828 out of 1160 reviews
Rating 8 - Good. 239 out of 1160 reviews
Rating 6 - Okay. 60 out of 1160 reviews
Rating 4 - Poor. 13 out of 1160 reviews
Rating 2 - Terrible. 20 out of 1160 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jason

Stayed 1 night in Dec 2025

10/10 Excellent

manmohan

Stayed 3 nights in Nov 2025

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the clean room but the parking lot is very small and tight
Stayed 1 night in Oct 2025

10/10 Excellent

Pooja

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was awesome 💯
Stayed 1 night in Oct 2025

10/10 Excellent

Katherine

Stayed 3 nights in Oct 2025

6/10 Okay

Bryan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights and room was not serviced. Called to ask why our room was not made and cleaned, was told that it was only upon request. But the 2nd day there, one bed out of three was made and trash was taken out. It was odd because we did not request to have our room cleaned but they still came in to make 1 bed. Anyways, breakfast was decent and property was clean and conveniently located about 10 minute walk from the main strip.
Stayed 3 nights in Oct 2025

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very cumfy beds, clean room
Stayed 2 nights in Oct 2025

10/10 Excellent

alice

Stayed 2 nights in Oct 2025

8/10 Good

James

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Clean, comfortable rooms
Stayed 3 nights in Oct 2025

10/10 Excellent

Margarita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place to stay. Close to the main atractions.
Stayed 3 nights in Oct 2025

10/10 Excellent

Prakash

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated and clean rooms.
Stayed 2 nights in Oct 2025

10/10 Excellent

mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, service and property condition. We will definitely be back.
Stayed 3 nights in Oct 2025

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and room was clean
Stayed 1 night in Oct 2025

10/10 Excellent

Janell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk to town The parking room was tight but ok
Stayed 3 nights in Oct 2025

10/10 Excellent

Jennifer

Traveled with family
Everything was great … BUT one thing… the parking is crazy All the spots are too small! So don’t drive a big suv or pickup.
Stayed 1 night in Oct 2025

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in a great location. Breakfast was only okay.
Stayed 3 nights in Oct 2025

10/10 Excellent

Alaura

Stayed 3 nights in Oct 2025

8/10 Good

Chris, Elkhart

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, front desk gave a great recommendation for dinner. Breakfast setup was clean and orderly, but a little congested and the eggs were meh. Parking is very tight.
Stayed 1 night in Oct 2025

10/10 Excellent

Huda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Oct 2025

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, room was very clean too. The room was also very spacious, and the bed was very comfortable. A very good budget friendly hotel, and staff was very friendly.
Stayed 3 nights in Oct 2025

6/10 Okay

Rex

Traveled with family
Liked: Property conditions & facilities
The food was a waste of time to even look at alone eat. Probably the worst breakfast I've ever had.
Stayed 3 nights in Oct 2025

8/10 Good

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms & public areas. Very friendly and helpful staff. The bed in the king room was too firm, but we switched to a queen room and were more comfortable. The hotel's location is convenient. My husband worked out at the gym every day. The indoor pool is small, but it's heated, so that’s a big plus!
Stayed 4 nights in Oct 2025

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. Everything was very clean and well taken care of. Staff was extremely helpful. Location was also great.
Stayed 2 nights in Oct 2025

8/10 Good

Joyce

Liked: Cleanliness, staff & service
Absolute worst place to park - spots were so tight - my kids had to get out of the car before I could park because I wasn't able to open the doors once I parked. Even for me, I had to slide out of a 10 in opening to avoid hitting the car beside me and driving through the lot I felt like all the ends of the car was sticking out. Hotel room was NICE but the parking makes me never want to stay there again.
Stayed 1 night in Oct 2025

10/10 Excellent

Marcus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, quiet
Stayed 2 nights in Oct 2025