Breakfast: poor management - poor quality Main door of the room (1029): we had to get the key reset several time. Bathroom door: lock itself due miss alignment with the frame. An old person would be able lock himself/herself inside the bathroom with no option to call for help.
We were so welcomed at this place. You were enthusiastic in your caring for us. The breakfasts were the best,.. so many choices and even some of the choices were changed up from day to day. We loved the layout of our room... so practical. The kitchen was an added plus.
Breakfast was great and pool was just right- will come back
rooms were clean service good. Like the pool side bar. But pool was really dirty (cloudy and algea) Needs to be shocked. Shower head needs to be replaced was dripping during wife's bath non-stop. But overall good experience. Will be back.
1. Surprise $100 non-refundable pet charges that were not stated in the fine print. Our dog left the room cleaner than I bet some of the revelers down the hall. 2. Sub par television selection, especially for kids. One option. Also, Cartoon network is not for young kids.
House keeping came early the second day, before folks are even up for the day, so we were not able to leave so they could clean. A half hour later I looked out and told them we would be leaving for breakfast in 20mins so to come then. We went to breakfast and came back 2 hrs later, and they still hadn't cleaned the room. The first day the didn't replenish all the supplies.. Other than that, the hotel itself was good. I wouldn't go for the breakfast though, its really basic Which is why we ended up just going out the second and 3rd day.. Overall, me myself, I probably wouldn't stay here again, I would try another location for the price. But it was okay for being my first stay and again, it was close to the destination we needed it to be close to.
The hotel and staff were spot on. They are quick with any requests that we made and the kiddos loved the pool area and having their own room.
Great air, perfect small kitchen, great bed and pillows.
Great day, will definitely go back next year Great service and cleanliness
Very nice hotel. Our room had a full kitchen so I cooked a couple of nights. Only downfall, no beach access across the road. This part of the seawall is only big rocks. But still very nice..
Overall the stay went well and we liked the hotel. There was a bit of a dog smell on the first floor so that wasn't to welcoming. But other than that good.
I really expected more from Marriott. Breakfast was lacking. Even though fairly new hotel, it seemed kinda used. Walls in the room had marks all on them and in need of painting. I have paid a lot less for a lot nicer. Fair location just across street from ocean, but no sandy beach, and really too far down on seawall for walking distance to attractions. Would recommend if more in 89-99$ range. Probably will stay in a Springhill Suites next time.
Really great place to rest and awesome pet friendly hotel around. Would recommend it to friends and family.
This hotel was great. The people was great. The only thing was the buffet was not a buffet.
Didn't lack for anything. Staff was friendly and helpful, were available for resturant references that were spot on. Room was clean, neat and well supplied. The location is handy just off the seawall.
Perfect for a good value that was near the ocean and down the street from multiple beachs.
We had a nice two bedroom suite with two bathrooms. Pretty new facility, and very comfortable for us. Staff was friendly and helpful.
Pretty new, very clean, great staff, good breakfast, great pool, very close to the ocean.
TownePlace Suites by Marriott Galveston Island places you within 3 miles (5 km) of popular attractions like Galveston Schlitterbahn Waterpark and Moody Gardens. This 88-room aparthotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free continental breakfast is served each morning from 6:30 AM to 9 AM. Enjoy a bite to eat at Courtyard Bistro, the aparthotel's onsite restaurant.
Each apartment is air-conditioned and features a kitchen with a refrigerator, a microwave, a stovetop, and a dishwasher. Guests can expect to find free WiFi and a 32-inch LCD TV with cable channels and pay movies. Pillowtop beds sport premium bedding and pillow menus, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a sofa bed, a coffee maker, and free local calls.
At TownePlace Suites by Marriott Galveston Island, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.
Breakfast: poor management - poor quality Main door of the room (1029): we had to get the key reset several time. Bathroom door: lock itself due miss alignment with the frame. An old person would be able lock himself/herself inside the bathroom with no option to call for help.
We were so welcomed at this place. You were enthusiastic in your caring for us. The breakfasts were the best,.. so many choices and even some of the choices were changed up from day to day. We loved the layout of our room... so practical. The kitchen was an added plus.
Thank you for your valuable feedback. We hope to see you again.
Thank you for choosing to stay with us, we appreciate your feedback.
Breakfast was great and pool was just right- will come back
Thank you so much for your valued feedback.
rooms were clean service good. Like the pool side bar. But pool was really dirty (cloudy and algea) Needs to be shocked. Shower head needs to be replaced was dripping during wife's bath non-stop. But overall good experience. Will be back.
Thank you for your valuable feedback, we’ll work on the issues that you experienced. Thank you for choosing to stay with us.
thank you
1. Surprise $100 non-refundable pet charges that were not stated in the fine print. Our dog left the room cleaner than I bet some of the revelers down the hall. 2. Sub par television selection, especially for kids. One option. Also, Cartoon network is not for young kids.
Thank you for your valued feedback, the pet fee is non refundable unfortunately, our pet policy is located on the website. We share all your concerns to our appropriate team members to ensure quality of your future stays.Thanks again for choosing to stay with us.
House keeping came early the second day, before folks are even up for the day, so we were not able to leave so they could clean. A half hour later I looked out and told them we would be leaving for breakfast in 20mins so to come then. We went to breakfast and came back 2 hrs later, and they still hadn't cleaned the room. The first day the didn't replenish all the supplies.. Other than that, the hotel itself was good. I wouldn't go for the breakfast though, its really basic Which is why we ended up just going out the second and 3rd day.. Overall, me myself, I probably wouldn't stay here again, I would try another location for the price. But it was okay for being my first stay and again, it was close to the destination we needed it to be close to.
Thank you very much for your honest feedback, and please allow me to apologize for such a late follow-up to your response. Our new management has been working diligently to re-train and revamp our Housekeeping department. I have shared this feedback with them to let them better understand guest expectations. We are also working to add more items to our breakfast options. We hope to see you again soon to wow you with our new service!
The hotel and staff were spot on. They are quick with any requests that we made and the kiddos loved the pool area and having their own room.
Great air, perfect small kitchen, great bed and pillows.
We will use this feedback to improve our overall operations . We hope you will give us another opportunity in the future to earn your business .