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Furano Natulux Hotel

3.5 out of 5.0

Recent guest reviews

Good location but will never stay there again. Ever! When we did the check in, my nephew (20years old) who is staying with his local friend from uni came to collect some souvenir which I put it in my luggage. At that time, my luggages had already been sent to the room (sent earlier that day by my previous host). So I just asked my nephew who had been waiting in lobby before I came, to come up to get the things. One of the staff lady stopped us and told us he didn't stayed in the hotel he can't go upstairs. The way she asked was a bit rude for me but at that time I fully understand the rule of the hotel. I just said oh ok then go up stairs to get the things and go down again to the lobby. Later that night when we all had dinner with my big family I found out that after I went upstairs, my nephew was being interrogated with some questions like, who he is, where did he stayed, etc. Oh my God! It was so embarrassing. We already do respect your rules and he waited in lobby but asking those questions for me is really UNNECESSARY. I believe him because when that lady told me earlier it was rude. No smiling, the tone was really not friendly at all. He understand Japanese quite well because he studies in waseda uni. And the the staff in the lobby was talking about us. What's wrong with you guys. Thank God We only stayEd one night. By the way, we are a family with 2 teens ( 15 & 18yo) booked 2 twin room. There is no way to squeeze another 20 years old guy because your room is so tiny.

The closeness of this hotel with JR station enabled us to travel to various parts of Furano with ease. Restaurants and supermarket are within walking distance. The reception staff are extremely friendly and recommend all the interesting places and good restaurants. One of the staff is Taiwanese hence Mandarin speaking guests will not face language barrier. The room we stay is comfortable and overlook the surrounding mountain. We especially like the Japanese breakfast set.

Our first time to Furano and after long research, we landed at this #1 rated hotel in the area. If my expectation wasn't set so high, would definitely give it a 5 star but still highly recommended. Location is great, next to the station. Plenty of free parking right by the hotel. Car rental near hotel is available. Convenience store around the corner. Service as you can expect in many japan hotel - no disappointment and always show their guests genuine attitude. Hotel and bathroom itself are small but like many other Japan hotel. The beddings and amenties are average but value for money on what we paid for. Breakfast is choice of Japanese or western at yen 1500 per person on consumption. I also see many guests have it added to their room rate. What I like about the breakfast is that it comes with the Furano milk in glass bottle... yum. Also the set comes with free coffee and orange juice. The only thing that is below my expectation is... the onsen!!! Onsen is one of the reasons of choosing this hotel. However the onsen is just a tiny tub with 3 small open shower area (no privacy as no partition). It's located at near the entrance of the hotel so the hotel asks guests not to wear nightwear but room slippers are fine. There is no password for female onsen and staff is not always at the counter. I worry on safety. Lastly there are some lavender product selling at the lobby of the hotel, which is very commercial.

From walking through the door I had a great impression with the friendly and informative welcome. We had booked a standard and whilst it was certainly compact it was larger than many we had encountered in Japan, we could unpack our 2 large bags and it was more than adequate for a 2 night stay. . We arrived by car and there was plenty of free parking available, we left by train and it's right opposite the JR station so another win on location. We were on the 4th floor and had a view over to the mountains, the surrounding town is fairly flat and there are mountains which ever side you face. There is a washing machine (300Y) and dryer, we didn't use the spa but given the standard elsewhere in the hotel I am sure it would be good. When we arrived we were a little bewildered about the sightseeing options but the helpful chap at reception sorted us out, he gave us maps and brochures and a list of must do's that filled our day perfectly. We cant thank him enough for maximizing our time here, he was brilliant. Can't comment on the food as we were room only but the attached cafe seemed to be doing good business, we were also given a map outlining local options, certainly no shortage. Overall a great stay, perfect location and exceptionally helpful staff. Would definitely stay here again.

This hotel is situated centrally in Furano, parking is just next door. We booked a twin and triple sharing room. The latter room IS good sized, with both attached bath tub and shower. There is free wifi, and complementary nespresso coffee in the rooms.

The hotel staff is always ready to assist in your queries. I was searching for a route to Lake Toya as the free shuttle bus from Sapporo Station to Lake Toya was full. The staff (Mr Otsuki) was eager to help me find my way to Lake Toya. He printed out all the JR schedules and highlighted suitable timings that I wanted. Other than the staff, the location of the hotel is a 3 minutes walk or rather just within sight of the Furano Station. It is also located near Fukuzushi, popular for their gigantic sushis! For drivers, there is a huge parking lot and it is within proximity of the hotel.

Great stay. Reception service was absolutely friendly and informative. Room was comfy - twin bed type - and clean. 2 Breakfast options to choose from- western or Japanese! Both equally good. Location was easily accessible. Recommended!

Located just opposite the JR station, the location is great. Hotel in itself is basic and grey in colour, its quite nondescript. Rooms (as all the reviews stated) are small but functional. We had dinner and breakfast in the hotel and meals were of gd quality and gd sized. Service levels depends - some are professional while others are more helpful.

We stayed 2 nights here based on recommendations from Singapore based bloggers. Certainly we were not disappointed. From the moment we stepped into the hotel, we were greeted warmly by the hotel staff that speaks good English, something rare in a little town in Furano. I will leave it to the other reviewers to review on the room and amenities. I'll just say that we truly enjoyed our stay and loved the little relax spa on the ground floor where we took our daily baths there. What I want to commend this hotel is that the help that the staff there extended to us. Unfortunately we met with some mishap with our rented car, the kind staff there helped us call our rental company which has extremely poor English support. She was very patient and detailed, taking down details and asking the correct questions for us. It took multiple calls to for her but everything was done quickly with a smile. Special thanks to Ms Su and all the staff in Furano Natulux Hotel.

The only good things about this hotel are the location (close to train station and restaurants), friendly staff, and their small but very clean onsen. The room was tiny! We booked an economy double. Once our bags were in the room there wasn't enough room to walk around. The bed was accessible from one side only. The bathroom is so small that the sink is outside, in the bedroom. Other bonuses include the free return bus voucher from Furano ropeway, and the 520yen taxi voucher for the trip to the ropeway (as busses don't run before 11am). Wifi worked fine. Wouldn't stay again.

1-35 Asahi-cho Furano Hokkaido

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa services

Furano Natulux Hotel places you next to Museum of Kitano Kunikara and within a 15-minute walk of Furano Shrine. This 72-room, 3.5-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking. Located centrally in Furano, it's also near Asahigaoka Sogotoshi Park and Campana Rokkatei.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. You can sip a beverage at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 9 AM.


All 72 air-conditioned rooms feature refrigerators, safes, and phones. Guests can expect LCD TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters.

Property features

Guests of Furano Natulux Hotel enjoy a spa tub, free WiFi in public areas, and spa services. Free parking is available if you drive. Multilingual staff is on hand to answer questions. This hotel also has laundry facilities.

Room options

Standard Double Room, Non Smoking

Full 1 | Sleeps 3

Standard Twin Room, Non Smoking

Twin 2 | Sleeps 4

Economy Double Room, Non Smoking

TwinXL 1 | Sleeps 2

Superior Twin Room, Non Smoking

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

92% of guests recommend this hotel

Total of 339 reviews