This hotel was a great deal as far as costs and we were looking for inexpensive weekends in the mountains from Denver. It met the expectations assumed for costs. The property was also clean and safe but the hotel amenities were lacking. The indoor pool was large and originally this was a driving reason to stay at this hotel. However, the indoor pool was apparently not heated and very cold. The hot tub was also cold and just barely above room temperature. The sauna appeared to work but we gave up on it before it reached target temperature after turning it on and setting to temperature. I would recommend this location only if you are not traveling with small children who are counting on a good indoor pool experience.
Large, clean room. Super soft, sink into, king bed. No dining or breakfast facilities. Great location for lakeside walk.
Gross. Floor chipping off the balcony and pool. No restaurant open though the website said it was and that breakfast was provided. I found the same room for $200 cheaper and two phone calls with orbitz and two price match emails Showing clearly the same room and they wouldn’t refund me. Bare bones. Felt like the hotel was abandoned. Disappointing and won’t stay again.
Rooms were clean but entry ways weren’t bar and restaurant were closed
Great location in Frisco, just off the Hwy, easy to get to and plenty of Parking. Definitely understaffed, the hotel just didn't feel clean. There were the same finger prints/smudges on the elevator door for 3 days. Staff was difficult to communicate with in the mornings and day of check out I couldn't receive a print out as the front desk was not staffed. It was just kind of depressing. Odd smell in the hallway, no resources on sight but laundry. No explanation of lack of resources or availability. I wouldn't recomend unless you only need for 1 night
The Grand Hotel was as advertised. The room was clean and spacious with two comfortable double beds. The room had a microwave, refrigerator, and television. We were able to reserve and use the pool and hot tub each day of our stay. Unfortunately, the restaurant wasn't open due to COVID, but the location was close to alternatives. The management was responsive and fixed a squeaky door within minutes. The bathroom was my main complaint. There was no place to hang a hand towel, there were limited places to hold bath towels, and there was no exhaust fan so the ceiling had mold/mildew on it due to the lack of air flow. My other complaint is the daytime female staff member did not wear a mask while on duty. Overall, we were satisfied with our stay and would go back given the price and the proximity to the ski areas.
Cleanliness wasn’t good. There was a punched out hole on the bathroom door. I wouldn’t stay here again
The staff is rude and abusive They are loud and abusive
Large room, king bed, desk and chair, easy chair, fridge, microwave, tv, internet, Keurig coffee maker. COLD refrigerator. Nice bathroom, plenty of towels. 3rd floor was pretty quiet, no 4th floor overhead. Could hear people at cars below sometimes. IMO they are handling the COVID situation well. Reasonable price. Good location. We will stay there again.
Staff was rude and not helpful. Very disappointed.
Initial room smokey. Got a new room. Front desk person rarely at desk. No dining in walking distance. Staff have no idea when restaurants will be open. Sinks in bathroom have no counter space
No food or very little available for vending machines. Restaurant under construction but no info given! They sent us to a room that already had people in it
It's a facelifted old highway hotel. WiFi is not password protected.
Pretty good, the room is a bit small than expected
Dillon Reservoir is a short stroll from The Grand Hotel, Ascend Hotel Collection, and other popular attractions like Frisco Historic Park and Museum are within a couple of miles (3 km). This 216-room, 3-star hotel has an indoor pool along with a 24-hour gym and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Full breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.
At The Grand Hotel, Ascend Hotel Collection, guests enjoy an indoor pool, a 24-hour gym, and a sauna. You can take advantage of free parking, along with a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a spa tub, and a conference center.
This hotel was a great deal as far as costs and we were looking for inexpensive weekends in the mountains from Denver. It met the expectations assumed for costs. The property was also clean and safe but the hotel amenities were lacking. The indoor pool was large and originally this was a driving reason to stay at this hotel. However, the indoor pool was apparently not heated and very cold. The hot tub was also cold and just barely above room temperature. The sauna appeared to work but we gave up on it before it reached target temperature after turning it on and setting to temperature. I would recommend this location only if you are not traveling with small children who are counting on a good indoor pool experience.
Large, clean room. Super soft, sink into, king bed. No dining or breakfast facilities. Great location for lakeside walk.
Gross. Floor chipping off the balcony and pool. No restaurant open though the website said it was and that breakfast was provided. I found the same room for $200 cheaper and two phone calls with orbitz and two price match emails Showing clearly the same room and they wouldn’t refund me. Bare bones. Felt like the hotel was abandoned. Disappointing and won’t stay again.
Rooms were clean but entry ways weren’t bar and restaurant were closed
Great location in Frisco, just off the Hwy, easy to get to and plenty of Parking. Definitely understaffed, the hotel just didn't feel clean. There were the same finger prints/smudges on the elevator door for 3 days. Staff was difficult to communicate with in the mornings and day of check out I couldn't receive a print out as the front desk was not staffed. It was just kind of depressing. Odd smell in the hallway, no resources on sight but laundry. No explanation of lack of resources or availability. I wouldn't recomend unless you only need for 1 night
Dear Guest, Thank you for review our hotel. I want to apology for any inconvenient during your stay. We are happy to announce many updates to our hotel, such as new pool renovation, new housekeeping teams and new training program for our employee. We are working hard to improve and give our guest a better service. With much appreciation
The Grand Hotel was as advertised. The room was clean and spacious with two comfortable double beds. The room had a microwave, refrigerator, and television. We were able to reserve and use the pool and hot tub each day of our stay. Unfortunately, the restaurant wasn't open due to COVID, but the location was close to alternatives. The management was responsive and fixed a squeaky door within minutes. The bathroom was my main complaint. There was no place to hang a hand towel, there were limited places to hold bath towels, and there was no exhaust fan so the ceiling had mold/mildew on it due to the lack of air flow. My other complaint is the daytime female staff member did not wear a mask while on duty. Overall, we were satisfied with our stay and would go back given the price and the proximity to the ski areas.
Dear Lovely Guest, Thank you for giving us a good rating and sharing your updates. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreaciate your comments about the aspects of the bathroom updating. It is a pleasure to announce the daily inspection we will be implementing many of these updates to the property. I hope that can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back and walking thought these updates. With much appreciation,
Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers
Dear Donald, Thank you for giving a good rating and sharing your positive comments with future travelers. We will love to have you soon