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Protea Hotel by Marriott Bloemfontein

4.0 out of 5.0

Recent guest reviews

Hotel is noisy at night. Food is below average. Breakfast cold. Rooms and bathrooms clean and comfortable. Ample parking with security at gate. No afrikaans channels on tv, so I guess they dont cater for afrikaans guests.

A huge problem for us was the room being on the first floor and we had to walk down long passages between buildings to get to the rooms. It was freezing and we had to have our luggage carried upstairs. Staff were conspicuously absent at breakfast, so that was also a disappointment considering the expensive cost of the stay.

Hotel was booked for us and specifically the paraplegic room 113 as my wife is a RA patient Lot of frustration Arrived at about 1300 and where told our room is not ready come back at 1400 We went for lunch and returned about 1500 To our amazement the room still wasnt ready We had clothes to hang out for a funeral the next day Most frustrating Had to demand from the person in charge to hang our clothing out and left the hotel to the bereaved family. The bathroom did not have towel hangers and the wheelchair ramp was a piece of black painted metal open on the entrance side. I cut my foot in assisting my wife shower. No tissues - phoned reception - no delivery. Requested an iron Receive it and it was set on super hot and the dial did not respond to a cooler setting Burnt my shirt I wasn't happy at all Invited family;y for breakfast What a catastrophe - fresh fruit bowls empty Had to ask for replenishment took very long to get response Breakfast side heaters were most likely on the lowest heat setting as food was between cold and lukewarm at best Only warm breakfast ingredient was the two eggs freshly prepared. Perhaps I have send you a review already but still fume at the lack of excellence

We used the hotel for a overnight stay from JNB to Oudsthoorn. We were well received and found the facilities and the room very comfortable. Having just come from a very long international flight, it was great to be able to order room service. Breakfast was absolutely great the following morning.

This hotel is truly stunning, they were able to accommodate my husband and I, a very "last minute booking" which was made on our behalf by the Kimberley Protea Hotel. I will highly recommend this hotel. You have access to the zoo from the hotel as well and go for walks at your own leisure.

This hotel is exeptionally beautiful & clean. The staff was great upon arrival & everything went well. The only disadvantage is not having a lift or a porter to help with carrying luggage to the upper floors but other than that everything is great.

Stayed here for 2 nights in prep for my graduation ceremony at the university of free state. Bloem is a small town so we didn't expect much from it. This hotel definitely not worth 4 stars. Hotel pros: 1. Close to university of free state. 2. Isaac from Front Desk was very sweet and friendly and helped us with our bags 3. Rooms clean and tidy Cons: 1. Customer Service generally not friendly and staff seem to have the attitude of hating their job 2. Iron had to be requested from the front desk 3. Rooms small and bedding not of the highest quality. Towels are actually flimsy. 4. Bathrooms are old and our shower head was non existent 5. No hot chocolate in the room 6. We had a bad experience from the bar where my husband had a glass of sherry and asked to put in on the room tab. Yet they called our room at 11pm at night. Approximately 2 hours after my husband drank the sherry to request him to pay for the sherry. This broke our sleep (after a long day). Very unnecessary and staff didn't / couldn't use their discretion. But rather followed protocol over customer service. And thinking about the guests needs / inconvenience. This was laughable cos bill for the sherry was a mere ZAR 28. Overall. I feel this hotel is cuttings costs and compromising on quality. I will not return here. And definitely do not recommend this hotel. Def not value for money.

The hotel cares about their guests even when you're difficult to be handled they soften and sweeten you with their magic care... Im very grateful to be the guest of Bloemfontein Protea Hotel and feel at home away from home.

If you want to see the spirit of ubuntu at work come to this hotel. Every staff member is friendly and greets everyone. From the garden guy, to the cleaner, the receptionist, housekeeper, at the kitchen and dining hall - everyone greets. They do so in a friendly manner, making you feel important. That cannot help but rub off amongst tenants. Breakfast is good with a wide selection of tea, juice and cereal. Was hoping to have oats though but they had run out. The wifi was good, the rooms were clean and I also liked the complimentary sweets. The shower was enjoyable and the bed was warm. I loved the food as well, very well prepared and presentation was good.

The staff were very friendly and efficient. The rooms are lovely - crisp linen, fluffy pillows and the plugs are accessible (rarer than one might think!) I ordered room service and it arrived within 20 mins. The burger was less well done than I like but the chips were perfect. Breakfast was a bit disappointing as the 'hot' buffet items weren't hot.

202 Nelson Mandela Drive Bloemfontein Free State

Hotel highlights

  • Free in-room WiFi
  • Free parking
  • Onsite dining
  • Outdoor pool

Within a short walk of University of the Free State, Protea Hotel by Marriott Bloemfontein is within 2 miles (3 km) of Goodyear Park. This 4-star hotel welcomes guests with 94 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking. Free State Stadium and Freshford House Museum are also near this Bloemfontein hotel.


Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


All 94 air-conditioned rooms provide coffee makers, free newspapers, and free bottled water. Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include safes, phones, and desks.

Property features

Guests of Protea Hotel by Marriott Bloemfontein enjoy an outdoor pool, an outdoor tennis court, and 2 meeting rooms. You can take advantage of free parking, along with an airport shuttle (available on request) for ZAR 180 per person one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a kids' club, and a computer station.

Room options

Reviews from Trip Advisor

Trip Advisor aggregated rating

69% of guests recommend this hotel

Total of 126 reviews