6/10 Okay
Elaine
Business traveler
Jun 6, 2025
Liked: Cleanliness, staff & service, amenities
The front desk staff are amazing and very nice, the property is an old Catholic school and has a lot of charm.
However, the manager, Dana looks down upon people who book with Orbitz. The AC didn’t work properly in my room and she refused to even move me to a slightly less comparable room without me paying an up charge because I got the best room in the hotel because I had a great deal on Orbitz. In the end, she tried to stick me in one of the lowest rooms out by the street and I’m not so great area. The rest of the staff was unbelievably nice and very professional. However, they will charge you $50 to check in early even a couple hours even if the room is ready. They have a lot of events here and people that travel internationally. I think they’re taking shameless advantage of people checking in a couple hours early. The AC is in the units don’t work that well. They could not get the temperature below about 73. When Orbitz called, Dana told them that the temperature had went down 3° in a short period of time which was not true. The air conditioner never went below 72. They ended up bringing a portable air conditioner, which although it worked the Maintenance guy couldn’t figure out how to properly set it up and when he left, I ended up doing it. Would I be back probably not I felt like this just left a bad taste in my mouth and they do not like when you get your reservation on Orbitz.
Elaine
Stayed 2 nights in Jun 2025