I would like to start out this review by saying that this home is very nice, comfortable and in a wonderful location. However, the management company that oversees this home is severely lacking in capabilities.
I was told we could arrive to check in early, we were there 30 min before check in time, and when we entered the home it had not been cleaned since the last guests had left. Towels, sheets, food, trash, etc all still there. When I called the management company they were unwilling to help me until 4 pm, and the man I spoke with was short, rude and condescending. I called back 30 min later and spoke to a different very nice person who was trying to help me, but since this is call center based he could only try to make various phone calls to help. When the housekeepers finally showed up to clean, it was after check in time and I was told we could not enter the home until they were done. I was told it would take them 2 hrs, in order for them to properly clean. They stayed for 45 min and did not clean well at all. There were food smudges all over the sink and refrigerator, trash piled in, on and around the trash bin in the garage and the floor was a mess. I was very disappointed with the management of this house and their treatment of me when I called to resolve it.
I understand that during the busy season, slip ups can be made. It took a lot of effort on my part on my vacation to fix the issue and they never came to get the trash like they stated they would. I am still giving this home a good review because it was a great house and the owners did a great job decorating and providing essential items for it. The management company needs to be better and more on top of the properties they care for.