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Recent guest reviews

It was close to our destination and staff was very willing to accommodate when issues were brought to their attention. Property in poor condition. Ironic to see the COVID statement of cleanliness upon check in and to then find pubic hair and soiled towels in bathroom. Toilet reservoir refill was nonfunctioning.

The place was extremely clean. The staff at the front desk go the extra mile to make sure the guests are satisfied.

This hotel was under major renovations. Its location was out in the middle of nowhere. The room had dirty towels behind the door.

We loved the space and layout. Large bathroom beds were comfortable and the rooms were very clean. We would recommend staying here - especially families

There was very nice & friendly staff all throughout.

The pool and spa area was nice and clean for my kids. Equipped with fresh towels daily. Overall the property was clean and in good condition. The decor of the rooms and common areas are dated, but currently undergoing a complete renovation.

Room had some ceiling water damage. Pool water was murky and dirty in appearance.

Nice hotel. Needs a little update but in general was really good experience. They offer free breakfast, parking and WIFI. The pool and whirlpool were clean and nice. The staff was very friendly and willing to offer a great service.

The hotel was a little dated and in an industrial park. It was clean and the staff was friendly.

The staff at this hotel was wonderful. The room was neat and clean.. Great Stay!

Dirty kitchen and appliances. Old. Broken furniture and drawer fronts Pool ceiling peeling. Pool water and hot tub water color yellowed and chemically. Buffett was cheese omlet and hash browns. No meat. Staff uninterested. Drab experience.

It was a pleasant stay I enjoyed it very much I am looking forward to doing it again .

Location near town center was perfect for me. Breakfast was adequate. Very friendly staff.

Breakfast was ok needs more hot items , staff was friendly, room was clean and llocation was right where I needed

Nice One night stay. Matt at the desk couldn’t have been nicer. Room was clean, well equipped, and large. Immediately off of route 495, we would come again!

I liked the hotel. There were a couple times I had pizza left over I was saving and the room cleaners threw it out. Maybe add another trash can in the room besides just the bathroom one

It is a nice hotel. It's getting to the point where they need to deep clean and spice up the rooms. I love that there is a small kitchen. I'm not sure why hotels don't prove recliners and comfy furniture. This hotel is no different than others. Uncomfortable chairs and sofas. But I did like it and would go back.

Upper Union Street Franklin MA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within 2 miles (3 km) of Dean College, Best Western Plus Executive Residency Franklin is within 3 miles (5 km) of Franklin Historical Museum. This 100-room, 3-star hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.


Dining

Free buffet breakfast is offered each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

The 100 rooms are heated and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free local calls, ironing boards, and desks.


Property features

Guests staying at Best Western Plus Executive Residency Franklin enjoy an indoor pool, a fitness center, and a spa tub. There's free parking and a free area shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Suite, Multiple Beds, Non Smoking, Kitchenette (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Standard Room, Multiple Beds, Non Smoking, Kitchenette (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for Best Western Plus Executive Residency Franklin

Everyone (21) Business (1) Couples (2) Family (6) Friends (1)
2
Family Family

It was close to our destination and staff was very willing to accommodate when issues were brought to their attention. Property in poor condition. Ironic to see the COVID statement of cleanliness upon check in and to then find pubic hair and soiled towels in bathroom. Toilet reservoir refill was nonfunctioning.

By on Nov 4, 2020

Review comment responded on Nov 5, 2020

Dear Anonymous, I would like to sincerely apologize for your experience at our hotel. Cleanliness shall be addressed with our housekeeping staff to ensure this will not happen again in the future as we strive to provide and clean and relaxing stay for our guests. However I am happy to hear that we were able to accommodate you when issues occurred. If you would like to talk about your stay further and see how we can redeem ourselves please contact the hotel directly.

5
Everyone

By on Sep 1, 2020

Review comment responded on Sep 23, 2020

Thank you for the feedback. We sincerely appreciate our past guests taking the time to score. It helps us better understand what area we need to better improve on. Have a wondeful day, and stay safe!

5
Family

The place was extremely clean. The staff at the front desk go the extra mile to make sure the guests are satisfied.

By , from Attleboro on Jun 30, 2020

Review comment responded on Jul 19, 2020

Susan, I appreciate your feedback on the cleanliness and the effort our front desk staff puts forward for our hotel! Thank you for acknowledging everyone's hard work during this trying time, we really appreciate it!

3
Partner Couples Business Business

This hotel was under major renovations. Its location was out in the middle of nowhere. The room had dirty towels behind the door.

By on Jun 21, 2019

5
Family

We loved the space and layout. Large bathroom beds were comfortable and the rooms were very clean. We would recommend staying here - especially families

By on May 20, 2019

5
Everyone

There was very nice & friendly staff all throughout.

By on Apr 14, 2019

4
Family with small children

The pool and spa area was nice and clean for my kids. Equipped with fresh towels daily. Overall the property was clean and in good condition. The decor of the rooms and common areas are dated, but currently undergoing a complete renovation.

By on Apr 8, 2019

4
Everyone

By on Apr 7, 2019

4
Everyone

Room had some ceiling water damage. Pool water was murky and dirty in appearance.

By , from Franklin MA on Dec 30, 2018

Review comment responded on Jan 8, 2019

Thank you for your candid review. Providing a great hospitality experience to our guests is our number one priority!

4
Everyone

By on Nov 13, 2018

Best Western Plus Executive Residency Franklin

835 Upper Union Street, Franklin, MA 02038
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