It was close to our destination and staff was very willing to accommodate when issues were brought to their attention. Property in poor condition. Ironic to see the COVID statement of cleanliness upon check in and to then find pubic hair and soiled towels in bathroom. Toilet reservoir refill was nonfunctioning.
The place was extremely clean. The staff at the front desk go the extra mile to make sure the guests are satisfied.
This hotel was under major renovations. Its location was out in the middle of nowhere. The room had dirty towels behind the door.
We loved the space and layout. Large bathroom beds were comfortable and the rooms were very clean. We would recommend staying here - especially families
There was very nice & friendly staff all throughout.
The pool and spa area was nice and clean for my kids. Equipped with fresh towels daily. Overall the property was clean and in good condition. The decor of the rooms and common areas are dated, but currently undergoing a complete renovation.
Room had some ceiling water damage. Pool water was murky and dirty in appearance.
Nice hotel. Needs a little update but in general was really good experience. They offer free breakfast, parking and WIFI. The pool and whirlpool were clean and nice. The staff was very friendly and willing to offer a great service.
The hotel was a little dated and in an industrial park. It was clean and the staff was friendly.
The staff at this hotel was wonderful. The room was neat and clean.. Great Stay!
Dirty kitchen and appliances. Old. Broken furniture and drawer fronts Pool ceiling peeling. Pool water and hot tub water color yellowed and chemically. Buffett was cheese omlet and hash browns. No meat. Staff uninterested. Drab experience.
It was a pleasant stay I enjoyed it very much I am looking forward to doing it again .
Location near town center was perfect for me. Breakfast was adequate. Very friendly staff.
Breakfast was ok needs more hot items , staff was friendly, room was clean and llocation was right where I needed
Nice One night stay. Matt at the desk couldn’t have been nicer. Room was clean, well equipped, and large. Immediately off of route 495, we would come again!
I liked the hotel. There were a couple times I had pizza left over I was saving and the room cleaners threw it out. Maybe add another trash can in the room besides just the bathroom one
It is a nice hotel. It's getting to the point where they need to deep clean and spice up the rooms. I love that there is a small kitchen. I'm not sure why hotels don't prove recliners and comfy furniture. This hotel is no different than others. Uncomfortable chairs and sofas. But I did like it and would go back.
Located within 2 miles (3 km) of Dean College, Best Western Plus Executive Residency Franklin is within 3 miles (5 km) of Franklin Historical Museum. This 100-room, 3-star hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Free buffet breakfast is offered each morning. For a nice break, mingle with other guests at the free manager's reception.
The 100 rooms are heated and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free local calls, ironing boards, and desks.
Guests staying at Best Western Plus Executive Residency Franklin enjoy an indoor pool, a fitness center, and a spa tub. There's free parking and a free area shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a business center.
It was close to our destination and staff was very willing to accommodate when issues were brought to their attention. Property in poor condition. Ironic to see the COVID statement of cleanliness upon check in and to then find pubic hair and soiled towels in bathroom. Toilet reservoir refill was nonfunctioning.
Thank you for the feedback. We sincerely appreciate our past guests taking the time to score. It helps us better understand what area we need to better improve on. Have a wondeful day, and stay safe!
The place was extremely clean. The staff at the front desk go the extra mile to make sure the guests are satisfied.
Susan, I appreciate your feedback on the cleanliness and the effort our front desk staff puts forward for our hotel! Thank you for acknowledging everyone's hard work during this trying time, we really appreciate it!
This hotel was under major renovations. Its location was out in the middle of nowhere. The room had dirty towels behind the door.
We loved the space and layout. Large bathroom beds were comfortable and the rooms were very clean. We would recommend staying here - especially families
There was very nice & friendly staff all throughout.
The pool and spa area was nice and clean for my kids. Equipped with fresh towels daily. Overall the property was clean and in good condition. The decor of the rooms and common areas are dated, but currently undergoing a complete renovation.
Room had some ceiling water damage. Pool water was murky and dirty in appearance.
Thank you for your candid review. Providing a great hospitality experience to our guests is our number one priority!
Dear Anonymous, I would like to sincerely apologize for your experience at our hotel. Cleanliness shall be addressed with our housekeeping staff to ensure this will not happen again in the future as we strive to provide and clean and relaxing stay for our guests. However I am happy to hear that we were able to accommodate you when issues occurred. If you would like to talk about your stay further and see how we can redeem ourselves please contact the hotel directly.