Good location to concert in Mansfield
COVID is no excuse for a dirty hotel and no towels and TVs that don’t work. Not to mention you are overcharging at $200 a night.
When i went to take a shower the bottom was filling up and it started to flood the bathroom, lifted up the drain cover and it was covered in soap scum and hair and other things blocking the water from going down. I removed it with paper towels but its was very gross. No soap in the kitchen to wash our used dishes with or hands and no dish soap to start the dish washer
With the pandemic, most amenities are canceled. The friendliness and responsiveness of the staff more than makes up for it.
It was close to our destination and staff was very willing to accommodate when issues were brought to their attention. Property in poor condition. Ironic to see the COVID statement of cleanliness upon check in and to then find pubic hair and soiled towels in bathroom. Toilet reservoir refill was nonfunctioning.
The place was extremely clean. The staff at the front desk go the extra mile to make sure the guests are satisfied.
This hotel was under major renovations. Its location was out in the middle of nowhere. The room had dirty towels behind the door.
We loved the space and layout. Large bathroom beds were comfortable and the rooms were very clean. We would recommend staying here - especially families
There was very nice & friendly staff all throughout.
The pool and spa area was nice and clean for my kids. Equipped with fresh towels daily. Overall the property was clean and in good condition. The decor of the rooms and common areas are dated, but currently undergoing a complete renovation.
Room had some ceiling water damage. Pool water was murky and dirty in appearance.
Nice hotel. Needs a little update but in general was really good experience. They offer free breakfast, parking and WIFI. The pool and whirlpool were clean and nice. The staff was very friendly and willing to offer a great service.
The hotel was a little dated and in an industrial park. It was clean and the staff was friendly.
The staff at this hotel was wonderful. The room was neat and clean.. Great Stay!
Dirty kitchen and appliances. Old. Broken furniture and drawer fronts Pool ceiling peeling. Pool water and hot tub water color yellowed and chemically. Buffett was cheese omlet and hash browns. No meat. Staff uninterested. Drab experience.
It was a pleasant stay I enjoyed it very much I am looking forward to doing it again .
Location near town center was perfect for me. Breakfast was adequate. Very friendly staff.
Located within 2 miles (3 km) of Dean College, Best Western Plus Executive Residency Franklin is within 3 miles (5 km) of Franklin Historical Museum. This 100-room, 3-star hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free buffet breakfast is offered each morning. For a nice break, mingle with other guests at the free manager's reception.
The 100 rooms are individually decorated and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free local calls, ironing boards, and desks.
At Best Western Plus Executive Residency Franklin, guests have access to a gym, free WiFi in public areas, and conference space. There's free parking and a free area shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
Good location to concert in Mansfield
COVID is no excuse for a dirty hotel and no towels and TVs that don’t work. Not to mention you are overcharging at $200 a night.
I do apologize your experienced these issues during your stay with us. I hope you give the property another chance in the future to offer you a higher quality service.
When i went to take a shower the bottom was filling up and it started to flood the bathroom, lifted up the drain cover and it was covered in soap scum and hair and other things blocking the water from going down. I removed it with paper towels but its was very gross. No soap in the kitchen to wash our used dishes with or hands and no dish soap to start the dish washer
Dear Anonymous. Thank you for taking the time to fill out the survey for your stay. I am deeply apologetic to hear that we missed the mark for your stay. We hope to make this up to you should you chose to stay with us again in the future. Thank you very much, safe travels
With the pandemic, most amenities are canceled. The friendliness and responsiveness of the staff more than makes up for it.
Dear Anonymous, Thank you so much for taking the time to leave such a heartwarming review of our Best Western Executive Residency's staff. We know that having our amenities closed because of this pandemic is difficult as the world is a different place right now! But we do our best to make up for it in every way possible and it means so much that we were able to shine at the front desk for you! Thank you again from the bottom of our hearts, and we look forward to welcoming you back should your travels bring you nearby, and hopefully, we can have more amenities open!
It was close to our destination and staff was very willing to accommodate when issues were brought to their attention. Property in poor condition. Ironic to see the COVID statement of cleanliness upon check in and to then find pubic hair and soiled towels in bathroom. Toilet reservoir refill was nonfunctioning.
Dear Anonymous, I would like to sincerely apologize for your experience at our hotel. Cleanliness shall be addressed with our housekeeping staff to ensure this will not happen again in the future as we strive to provide and clean and relaxing stay for our guests. However I am happy to hear that we were able to accommodate you when issues occurred. If you would like to talk about your stay further and see how we can redeem ourselves please contact the hotel directly.
Thank you for the feedback. We sincerely appreciate our past guests taking the time to score. It helps us better understand what area we need to better improve on. Have a wondeful day, and stay safe!
The place was extremely clean. The staff at the front desk go the extra mile to make sure the guests are satisfied.
Susan, I appreciate your feedback on the cleanliness and the effort our front desk staff puts forward for our hotel! Thank you for acknowledging everyone's hard work during this trying time, we really appreciate it!
This hotel was under major renovations. Its location was out in the middle of nowhere. The room had dirty towels behind the door.
We loved the space and layout. Large bathroom beds were comfortable and the rooms were very clean. We would recommend staying here - especially families
There was very nice & friendly staff all throughout.
Thank you for your feedback!