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Recent guest reviews

Very friendly, helpful, and professional staff.

Easy drive to Gillette Stadium. Clean, room was big, breakfast was good.

Very clean, fresh, quiet. Large room. Nice bathroom.

Book elsewhere. Filthy rooms and very rude staff! Walked into our room that they said was just cleaned. One bed didn't have sheets or blankets and pull out couch was filled with trash. Sticky substance all over cushions and when we told the manager he did not care at all. No apology. Booked a room for 5 people and they said they didn't have enough blankets or pillows for one of the beds. There's much more but I'll sum it up. DO NOT STAY HERE!!!!

Clean and close to our family in Franklin. Would have been nice if the pool was open.

Rooms are nice and large with fridge, microwave and small sink. No supplies for kitchen area (paper towels, cutlery). Only one small waste bin in bathroom was inconvenient as had no service for 4 nights. Maybe I needed to request? Who knows?!

Employee not masked at check in. Gave incorrect information about breakfast...said there should be hot breakfast in the morning. I specifically asked if there would be bagels and was told there would be. Breakfast was a bag with warm yogurt, apple, muffin...completely unacceptable.

Good location to concert in Mansfield

COVID is no excuse for a dirty hotel and no towels and TVs that don’t work. Not to mention you are overcharging at $200 a night.

When i went to take a shower the bottom was filling up and it started to flood the bathroom, lifted up the drain cover and it was covered in soap scum and hair and other things blocking the water from going down. I removed it with paper towels but its was very gross. No soap in the kitchen to wash our used dishes with or hands and no dish soap to start the dish washer

With the pandemic, most amenities are canceled. The friendliness and responsiveness of the staff more than makes up for it.

It was close to our destination and staff was very willing to accommodate when issues were brought to their attention. Property in poor condition. Ironic to see the COVID statement of cleanliness upon check in and to then find pubic hair and soiled towels in bathroom. Toilet reservoir refill was nonfunctioning.

The place was extremely clean. The staff at the front desk go the extra mile to make sure the guests are satisfied.

This hotel was under major renovations. Its location was out in the middle of nowhere. The room had dirty towels behind the door.

We loved the space and layout. Large bathroom beds were comfortable and the rooms were very clean. We would recommend staying here - especially families

Upper Union Street Franklin MA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located within 2 miles (3 km) of Dean College, Best Western Plus Executive Residency Franklin is within 3 miles (5 km) of Franklin Historical Museum. This 100-room, 3-star hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Free buffet breakfast is offered each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available. Change of towels is available on request.


Property features

At Best Western Plus Executive Residency Franklin, guests have access to a gym, free WiFi in public areas, and conference space. There's free parking and a free area shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave (Walk-in Shower)

2 Queen Beds | Sleeps 4

Suite, Multiple Beds, Non Smoking, Kitchenette (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Standard Room, Multiple Beds, Non Smoking, Kitchenette (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for Best Western Plus Executive Residency Franklin

Everyone (26) Couples (3) Family (12)
5
Family

Very friendly, helpful, and professional staff.

By on Feb 2, 2023

5
Family

Easy drive to Gillette Stadium. Clean, room was big, breakfast was good.

By on Dec 3, 2022

Review comment responded on Dec 4, 2022

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Joshua Jno-PierreProperty 22067General ManagerBest Western Plus Executive Residency Franklin

4
Everyone

By on Jul 30, 2022

5
Family

Very clean, fresh, quiet. Large room. Nice bathroom.

By on Jul 29, 2022

Review comment responded on Aug 3, 2022

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joshua Jno-Pierre 22067 Property General Manager Best Western Plus Executive Residency Franklin

1
Family Business Business

Book elsewhere. Filthy rooms and very rude staff! Walked into our room that they said was just cleaned. One bed didn't have sheets or blankets and pull out couch was filled with trash. Sticky substance all over cushions and when we told the manager he did not care at all. No apology. Booked a room for 5 people and they said they didn't have enough blankets or pillows for one of the beds. There's much more but I'll sum it up. DO NOT STAY HERE!!!!

By on Jun 27, 2022

Review comment responded on Aug 1, 2022

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Joshua Jno-Pierre 22067 Property General Manager Best Western Plus Executive Residency Franklin

5
Family

Clean and close to our family in Franklin. Would have been nice if the pool was open.

By on Jun 11, 2022

Review comment responded on Jun 13, 2022

Thank you so much for your review. We appreciate your loyalty to our brand.

4
Business Business

Rooms are nice and large with fridge, microwave and small sink. No supplies for kitchen area (paper towels, cutlery). Only one small waste bin in bathroom was inconvenient as had no service for 4 nights. Maybe I needed to request? Who knows?!

By on Jun 4, 2022

Review comment responded on Jun 13, 2022

Hello John, Thank you so much for your review. We will certainly use your feedback so that we can better serve our guest. We hope to see you again soon!

2
Everyone

Employee not masked at check in. Gave incorrect information about breakfast...said there should be hot breakfast in the morning. I specifically asked if there would be bagels and was told there would be. Breakfast was a bag with warm yogurt, apple, muffin...completely unacceptable.

By on Jan 23, 2022

Review comment responded on Mar 1, 2022

Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

5
Everyone

By on Oct 13, 2021

Review comment responded on Mar 1, 2022

Thank you for your feedback!

2
Everyone

By on Oct 5, 2021

Best Western Plus Executive Residency Franklin

835 Upper Union Street, Franklin, MA 02038
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