Vila Gale Fortaleza4.0 out of 5.0
Recent guest reviews
This is one of the most terrible Resort all inclusive I ever have been. First of all, the rooms are old, which would be ok if the rest were good, but just not. The food is horrible, really mean terrible. Believe when you see comments saying is almost impossible to eat, because is really true. The most difficult thing to do is eat! The flavor is disgusting in all aspects, and I have a lot of considerations regarding the cleaning. Specially in the restaurants close to the swimming pool. Don't to the special restaurant, it is even worst. Wine an sparkling wine pretty bad too. Very expensive for basic stuff. Get way from this place! To be fair, the beach in front is very nice, but nobody serves you there!
I'm sitting here at the hotel almost crying. The hotel is ok (typical Brazilian 5 stars, nothing special, most 70's buildings, but ok). The food is ok. Typical Brazilian style: buffet or coma por quilo. The internet comes and goes... but that's ok. But what really drives me to write this review is the beach. It is unbelievable how dirty the beach is. Full of plastic straws, beer tops, plastic bags and plastic bottles, let alone cigarette filters. Those things go directly to the sea animals! Aren't we trying to leave a better place for our children? Where did all the climate change awareness speeches go? As you can see in the pictures, this is simply unbelievable! I stayed almost an hour cleaning the beach that is full of waste bins! Close the hotel if you cannot maintain a clean and environmentally friendly place. Where are the authorities? Am I the only one guest shocked? I'm in room 1014 until tomorrow 10/11/2016
This hotel is very very old, and the facilities show it. The rooms are in terrible condition, specially for a hotel that is considered to be "5 stars". The showers don't really work, have mold and calcium build up, are rusted - over not very clean. The safe in the rooms don't have lock mechanism, the pool water is dirty - not a great hotel stay at all.
I spent 7 nights at this hotel and have a nice stay. The hotel has nice accomodations, altough for its size, it gets a little bit noise, even after hours, because of its layout, where the pool area are in the center and most of the rooms face it. Its is well located at the Futuro Beach, it is relativelly calm, even on week ends.
Spent 7 nights there and had a nice and quiet stay while in this hotel. All staff was attentive and polite. Rooms were clean and big with a nice balcony. Food and drinks were good but a bit overpriced. Location was good if you would lie to stay away from city center.
After an emergency landing with IBERIA they allocated us in this excellent hotel. They were able to receive 260 person at once and even feed us all at night. The staff is amazingly well prepared and they took the role Iberia should have played (Iberia was not only not represented but also not answering the claims). Staff is everything even if the hotel is a good one.
Great food , nice rooms , slow internet Long time wait for check in on high season . The amenities are good and work fine but Some of them don't work on Sundays. The location is fine but it's a ways of downtown
Let me start off by saying that my husband and I were only here for a few hours... we were staying at Vila Gale Cumbuco ( different review on here for that hotel) and we flew to Rio but had to stay here one night before we returned to states. The stay here was free thank god but let me start off with the good: the front staff at the desk as well as all of the employees were very very friendly and mind you it was in the wee hours of the morning we dealt with them. The hotel itself looked to be okay... Now, the room itself was not so great. We had a view of nothing, the bathroom was falling apart, the shower was gross and the water in the room was not free. It was okay for what we needed it for. (to sleep a few hours before the airport) but there is no way I would choose to stay here. Now, that being said perhaps this room was given to us because the management knew we were only staying a few hours, so perhaps we got the worst room of the place. Who knows... but the beach was across the street and like I said the workers were all very friendly.
When I first visited Fortaleza and stayed at Vila Galé 10 years ago it was magnificent. Today it is a total disaster. The service is no existing, if you have any problems or issues the receptionist just write it down and nothing happens. We were out of electricity in our room but could not get a new one before the manager arrived. After a couple of hours we got a double room and not a family room as we had. 4 persons were supposed to sleep in a double bed and no refund was offered. The pool was so dirty our son got sick so we did not dare to use that anymore. The beach was full of dirt and dogs were running around the tables peeing and pooping. The breakfast had a lot to offer but it was not fresh so a lot of things you didn´t dare to eat
We had already hosted a few times in Vila Gale network, we have always been well received and the services have always been very good, but to our negative surprise the service were terrible and poorly trained staff, numerous times the employees simply turn their backs and left us talking to alone! it's a shame because the installations are good and in front of the beach. I will not come back more to Vila Gale Fortaleza
- Free breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located 2.1 mi (3.4 km) from RioMar Shopping Mall, Vila Gale Fortaleza is within a 15-minute drive of Shopping Del Paseo. This 300-room, 4-star hotel has 2 outdoor pools along with a full-service spa and 2 restaurants. It's on the beach and also close to Sabiaguaba Beach and Ceara Convention Center.
Free breakfast is included with your stay. Enjoy dining at Dunas, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
Vila Gale Fortaleza's 300 rooms are air-conditioned and provide balconies, minibars, and safes. Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Phones and desks are other standard amenities.
Guests of Vila Gale Fortaleza have access to a full-service spa, 2 outdoor pools, and a children's pool. Valet parking is available for BRL 25 per night. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Other amenities at this beach hotel include a health club, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 1751 reviews