When we arrived at the unit there was water in the floor in the guest bathroom. I attributed it to perhaps the shower curtain not being put into the shower. Once we flushed the toilets a couple times we realized it was a plumbing issue and water ended up all over the bathroom floor and into the living area. I had to call the emergency number and luckily they were able to get a plumber out to the unit on a Saturday. Once the issue was fixed, they had the cleaners come back out to get everything cleaned up and provide fresh towels. They also allowed us to use another unit’s bathroom, that was vacant, until the problem was fixed. Overall, Dream Vacation Homes turned what could have been a nightmare weekend around. We love the West End Paradise complex for its location and access/free parking to a private beach. This was our second stay here and even with what happened we would stay there again.