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The Westin Excelsior, Florence

5.0 out of 5.0

Recent guest reviews

We recently stayed at the Westin in Florence. The bellman (Daniele) was northing short of amazing. He made our entire stay so much better--we are forever indebted to Westin now and will start staying with them more because of him. Anyway, We had rented a car and came in the wrong way (which we didn't see marked in Italian.) .anyway, that is a $100 ticket which was going to Avis. My husband was dropping me off at the hotel w/ luggage and then heading to airport 3-40 minutes away. Daniele (bellman) made a call to someone he knew at a AVIS location 2 blocks away and allowed us to return the car there with no drop fee. Not only did he save us $100 ticket as he took care of that too--he saved us something more valuable-- TIME. We then wanted to go eat one of the Florentine steaks that Florence as famous for and called the manager and got us a reservation for that night.. Also never in all of my years of traveling have I had the front desk show me (as in walk me to the rooms) the 2 rooms that were available and let me pick ....Just WOW PRO's Location--right on the River bellman and concierge wonderful breakfast buffet So close to everything Rooms were spacious and very comfortable Con's--None

Rooms were spacious, facilities were all good. High level of hygiene and tidiness. Requests were handled promptly. All parties were professional. You felt very comfortable and worry-free when staying at this hotel. The only thing to improve was, they tended to pass you to another function when requests you raised was not in their capacity. It would be nice if they can pass the requests instead of the customer, cutting off effort we needed to detail our requests again.

This is a beautiful hotel with wonderful service. The property itself is beautiful and well-maintained. We were greeted by Davide. He was very friendly and showed us to our room. There the hotel had prepared complimentary champagne for us to celebrate our 25th anniversary. The concierge (esp. Leonardo) were very helpful with restaurant recommendations and reservations. They helped us to rent a car, which was delivered right to the front door. Our corner room was gorgeous with a view of the courtyard and the river. The gym was decent sized with the typical cardio and weight equipment. We had the breakfast buffet there every morning. (only 25Euros for SPG members). The food and service was excellent. Great location with easy walking distance to many tourist sites. Overall wonderful stay with beautiful surroundings and helpful and friendly staff.

My family and I have enjoyed our stay very much especially with the excellent services provided by Elisa who checked us in, the amiable concierge staffs and the Dining Room Manager, Marco. All of the staffs are very warm and friendly. Truly, they are of great assets to the company.

We recently spent four nights at The Westin Excelsior in Florence. We had a nice room with a fantastic view over the Arno river and Piazza Ognissanti. The hotel is conveniently located and we enjoyed pleasant walks to all the major sites in Florence. We would definitely stay here again!

From the moment we arrived the staff was warm and welcoming. Exceptional front desk check in experience as they took us to our room after we finished checking in. With a room overlooking the river it provided a great view. The decor was very inviting in the room and the bed was very comfortable.Thought the breakfast was much better than the average buffet you usually see. We were driving and it's a bit challenging to get there, or at least google made it that way.

We had a couple of cocktails and then ordered some food. Caesar salad and fried shrimp with fried potatoes. Both were excellent and the service was excellent too. Served on white linen tablecloths and napkins. Drinks came with mixed nuts and potato chips/crisps. First class!

We were in Florence for 2 nights. Hotel was absolutely perfect! From our reception by Daniele when he greeted us through our departure it was outstanding! The room was wonderful with a great river view, The Rooftop Bar and Restaurant amazing beverages views and sunsets, the dinner and Gelato recommendations were thanks to the concierge. Did we mention the Breakfast was awesome today A special thanks to Noemi for her pre visit e mails and welcomes! Look forward to our next visit Siggi & Karen

The Westin in Florence is in a great location. Right next to the Arno River, 10 mins walk to the main train station, 10 mins to Ponte Vecchio Bridge, and Uffizi Museum. 20 mins to the Duomo. The staff were friendly and accommodating. We had a room with a balcony and view. However, we were on the first floor so you hear everything from the street even with the windows closed. Try to ask for a higher floor if you can. Breakfast was nothing to brag about. The bar upstairs has beautiful views. Definitely go upstairs to grab a drink and watch the sunset. However, be aware that they charge a minimum of 21 EUR per person during their happy hour (7-9pm) which was not mentioned to us until we got our bill.

While I was there for almost two weeks on a work event, it was still outstanding. I had more contact with the hotel staff than if I were traveling personally and it was an absolute pleasure. They were top-notch and truly cared about your comfort and their attention to service and detail was sincerely appreciated. The standard rooms are typical of Europe in that they're a bit smaller, but the bathrooms are massive. And even with a smaller room, the detail of decor is stunning. Plus you're hardly in your room so who cares?! The 6th floor terrace is an absolute must at sunset. The lobby bar has outstanding pizza as well! It was a very hard property to leave and I can't wait to visit again.

Piazza Ognissanti 3 Florence FI

Hotel highlights

  • Walking distance to Ponte Vecchio and Cathedral of Saint Mary of the Flower
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

The Westin Excelsior, Florence places you in Historic Center - Downtown, within a leisurely stroll of popular sights such as Ponte Vecchio and Cathedral of Saint Mary of the Flower. This 171-room, 5-star hotel has a restaurant, free in-room WiFi, and a fitness center. Centrally located in Florence, the hotel is also a short walk from Santa Maria Novella Basilica and Museum and Florence Baptistery.


Enjoy a leisurely bite to eat at SE STO on Arno, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.


All 171 air-conditioned rooms provide minibars, free bottled water, and safes. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include phones and desks.

Property features

Guests of The Westin Excelsior, Florence enjoy a fitness center, free WiFi in public areas, and 4 meeting rooms. Valet parking is available for EUR 40 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a business center, coffee/tea in a common area, and free newspapers.

Room options

Deluxe Room, River View (ARNO)

King 1 | Twin 2 | Sleeps 2

Junior Suite, River View (ARNO)

King 1 | Twin 2 | Sleeps 3

Junior Suite, City View

King 1 | Twin 2 | Sleeps 3

Premium Room, River View (DELUXE ARNO)

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

91% of guests recommend this hotel

Total of 1558 reviews