Novotel Firenze Nord Aeroporto

We stayed in room 212 on July 8th. The temperature was 97 degrees F. The air conditioning in the lobby, hallways, and our room was not cooling properly. I reported the issue twice and nothing was done. I also reported it when I checked out and no action was taken. I could not sleep since we were unable to cool our room. I also reported the issue to the corporate office but they have not responded. I complained on 3 occasions while staying at the hotel about the lack of air conditioning and also complained to the corporate headquarters and nothing has been done. Miserable stay.

Room was not very clean: hairs in the bathroom and on toilet seat, a only half-full bottle of water on the table. Hotel Restaurant: low quality food and quite high prices for Italy. You better try to find a restaurant outside. However, the hotel is located in the industrial area, so it might be difficult on weekend and evening. Location: very close to the Highway (2min) and, nevertheless, very quite zone

closed this hotel to airport but no restaurant & service near hotel and far from city canter , good for people want take rest from long trip , and they want travailing ageing ,so it will good for groups also

We have stayed at the Novotel many times and each time has been a great experience: it's not expensive, it's clean, it's in a great location, the staff are friendly and helpful, and the beds are very comfortable.

We booked this hotel as it seemed quite convenient having the free shuttle from the airport and into the city the next morning. However be aware that there are only a couple of buses, it runs at fixed times and only if pre-booked. The hotel did not tell us this when they confirmed our booking and we ended up paying 28Euro for a taxi from the airport for a 5 min journey! Our room was also quite disppointing, the carpet was stained and the bathroom was dirty and on the whole the place is tired and could do with a refresh.

Stayed here overnight during my tour of Europe. Nice hotel, very clean and facilities were world class. Clean comfortable room and amenities, together with good meals. Has a pool deck and a games area.

I stayed at the hotel for 4 night and have not often experienced such a bad service. especially considering, that our company is a regular customer, you would assume they try to make the stay pleasant. a summery of the service: we booked the renovated rooms level 8, but by mistake I got put on level 5 which is urgently in need for an upgrade. When I mentioned the mistake ti the management, no apology or reduced rate was offered. The hotel Shuttle didn't arrive in the city and it took me 2,5 hours to get back to the hotel...no comment from reception. On arrival I wasn't aware that not all taxis take credit card and I didnt have cash on me, the hotel was not willing to pay and put it on my room and I had to search for an ATM with the cab driver....these are just a few examples. To also mention the positive: The service and friendliness at breakfast was great. I would not recommend to book, awful location, average distance from airport, bad service and unreliable shuttle.

Very nice Hotel! It was clean, the bathtub was Huge! The food was very good and dint have to wait long at all! The staff was friendly as well! I Requested a taxi ride to the airport at 5 am and it was waiting for me when I went to check out. Very convenient, the price was affordable and it was clean. The bed was very comfortable and I slept like a baby!! Highly recommended if your looking for an affordable hotel by the airport.

We were on our way to Nice from Amalfi and we made the wrong turn so we ended up in front of this hotel by accident. We got two rooms facing each other. For an airport hotel, this is great. Clean. Good customer service. Moderately priced.