8/10 Good
Marcia
Aug 3, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place to stay, I enjoyed the resort so much, it was magical. In my opinion, the best location in the area. The staff are amazing, kind and attentive. My only reservation is that the bathrooms, particularly the showers and toilets could be a lot cleaner. I had to point out the state of the toilet discolouration and the mould in the shower. The response was amazing and every attempt was made to rectify the situation. I believe an upgrade to the tiling in the showers would be beneficial and a more frequent deep clean of the toilets, is a must. The sauna and steam room facilities were great, however, the jacuzzi was dirty and greasy. This should be cleaned more frequently, i.e. in between each session, as we were unable to use it knowing that we would be sitting in other peoples dead cells and grime! The food was truly amazing and the restaurant staff in the Tamarind restaurant, were particularly outstanding. Wine was very expensive but great quality and the sommelier was a true asset. The boat house facilities were great too, however, the staff should be more attentive and inform/direct people in a more committed way. I felt that we were not informed adequately enough about procedures in respect to when and which boat to board. Overall, this was a great place to stay and I would definitely return, however, I do think some upgrade to the bathrooms is required, plus cleaning procedures should be stepped up in these areas. I would have loved to have give 5 stars
Marcia
Stayed 13 nights in Jul 2025
