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Novotel Suva Lami Bay

4.0 out of 5.0

Recent guest reviews

Rooms aren't great compared to the Sheraton Spa on Tokoriki Island we'd just come from BUT this is one of the nicest places to stay in Suva which is a typical bustling, dirty, capital city! Service was good and the food and prices reasonable too (especially after the Sheraton Tokoriki..). Reception, bar and restaurant staff were all very attentive and fun throughout our stay. One of us was working for 2 days so Madam took the opportunity to lie around the pool and enjoy the sun for day 1 and the torrential rain for day 2! Staff were cheerful throughout! Good masseur here too for those laptop induced shoulder pains. Def stay here again and it was clear many other business folks were there too; so that tells you pricing and service is about right

Stayed for three days and was very impressed with the courtesy of the staff and overall quality of the hotel. Slight glitch with a ground floor room and it was corrected immediately upon my mentioning to the front desk by moving me to another room on the 2nd floor. Breakfast was excellent. Coming again April 30, 2018 with the family for 8 days of stay. Have booked two rooms and hope to get 2nd floor rooms again this time. Will probably arrange to hold a wedding reception party at the hotel also.

In general, the hotel is nice with great views and amazing staff always ready to help. The breakfast buffet is good with great the island where you can order eggs done different way and pancakes. Hotel is not close to the city or the airport so you definitely need a car if you will be staying for longer. A big plus is that they have perfectly sized parking. The big minus for me is the sleep quality. While the bed and pillows were great the sound coming from the corridor whenever anyone was passing by or from outside when security guards were passing by during the night were not acceptable.

Stayed here for second night after the bad experience at Suva Motor Inn. Excellent service, breakfast included for 2, but they allowed my 2 children to eat for free as well. Room right on the water on ground level. Bathroom needs an update but generally very good.

Hotel offers nice sea views from rooms and restaurant. Location is bit far from airport, city and shopping. Rooms are average, no suprises. Quality of restaurant food didn't quite meet with the prices.

We arrived as the hotel was making preparations for a possible cyclone. Outdoor furniture was moved, breakfast location also moved, information/updates regularly and clearly provided...we were very impressed! Thankfully the cyclone missed Fiji but it was very reassuring that the hotel took the possible danger and customer safety very seriously. Our first room was a little dated but clean and comfortable, bit of traffic noise but as it was the room I had booked I am not complaining. On day 2 we were unexpectedly given a water view room ( wow what a beautiful view!) and it was obviously an updated room, this was much appreciated as we were staying 4 nights. Only negative the A/C struggled in the Fiji heat of summer when the sun was shining on the windows. Just loved the open air lobby and restaurant, great views, very relaxing area to sit and have an evening drink or to start the day over breakfast. Staff were wonderful. They were helpful and friendly and even moved our bags for our room change whilst we were out. Our house keeping lady is deserving of a special mention, she was great. Breakfast was very good, lots of choices and tasty food. Its a shame I cant say the same for the 1 dinner we had...the worst soggy half cooked pizza ever and a tasteless curry. We had nibbles ( calamari, prawns etc) another night which were good so I am not sure what happened that night. We had stayed to be near family and would definitely stay again.

The general areas are quite nice and atmospheric for a Novotel, with postcard views on the lagoon. A room with seaview is a must, since the roadside is very noisy. Service can be slow. The drive from the airport takes at least half an hour (without traffic).

The hotel has a nice sea facing location but in Lami Bay so can hardly be called a Suva hotel. You have to get a taxi and depending on the traffic it will take 15-25 minutes to get into down town Suva. The room smelled of dampness and the big windows overlooked towards the road with a mini garden outside. The check-in staff has not friendly and it took quote a while to get access to the room

My family and I were staying at Novotel Lami Bay for about two weeks. We had booked five rooms. We all changed rooms 2 or 3 times during our stay - very inconvenient this was due to flooding from the toilet, which was not a pleasant experience waking up to toilet water surrounding the bed and from broken pipes through the walls/floors. We tried to stay positive. We were then accused of ordering beverages for a room we had just moved into. We informed staff this was not us numerous times as we usually purchased alcohol elsewhere. This was just before the New Year. My family and I expected some sort of entertainment for the New Year instead it was dead quiet, disappointing. The breakfast was flavourless. Three of us got sick from the food so I stopped attending after my third morning. Housekeeping needs attention. The workers were very welcoming however it seemed on most occasions they were reusing the sheets/covers as well as some bath towels. Constantly contacting reception for service which consumed a lot of our time. The staff at Novotel need a lot of improvement re customer service/people skills. There is one particular woman who stands at the front, would it kill you to smile? This woman’s manner over the phone is shocking. She is a big part of the reason I will never refer Novotel Lami Bay to friends and family who want to visit Fiji. However on a more positive note the young lady at reception with the specs was lovely to deal with as well as the duty manager who went over and beyond to relieve some stress. We expected to be in Fiji for a holiday so it was extremely frustrating to deal with these incompetences. I was very shocked to discover this place was 4-star. Sadly for Novotel, the negatives weigh out the positives for myself and my family.

We only wanted to stay at the Novotel in Lami for one night as we were driving to Nadi the next day. As far as Suva is concerned, the pickings have always been slim. Plenty of places to stay but very few really good options. I had stayed at the Novotel previously, and geographically it made sense with our travel options so we booked in as a group of six into two rooms. The rooms are tidy, good comfortable beds, small bathrooms, tired decor. It was comfortable and in line with the price we were charged. The one negative element was the aircon in our room whistled or squealed and it got so loud that we complained to management and they moved us to another room. In the second room the aircon did the same thing until i gave it a nudge and it stopped. During the night the front cover of the aircon fell off and scared the crap out of me, but at least it didn’t make a noise. Funnily enough, our friends in the second room also complained about their aircon making a similar noise. Might be worthwhile for management to check this throughout the hotel. The building is tidy and the staff obviously do a lot of work cleaning to ensure they keep it that way. The bar and pool area is very nice and the pool itself is very nice to swim in. It is not built for children and very deep so please be aware when staying here with kids. The restaurant and bar are again aesthetically pleasing, the drinks were well made and the menu shows a good range of food. The quality of the food was quite poor. The chef does not season their dishes well and the meals were uninspiring, but in line with what we would expect from this priced establishment. All in all, the Novotel is still in my opinion the best valued option in Suva, if you want something flasher, stay at the Grand Pacific, but if you are just looking for somewhere to sleep the Novotel will meet your expectations. To the management, you meet the brief for a 3-star hotel, but you need to ensure that your staff improve on the small things, room service took 45mins for a glass of wine and a bottle of water...unacceptable by international standards and its these things that guests remember.

Queens Road Lami

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • Outdoor pool

Novotel Suva Lami Bay places you within a 10-minute drive of Mariamma Temple and Government Building. This 108-room, 4-star hotel has a full-service spa along with an outdoor pool and free self parking. It's in central Lami and also a short drive from Albert Park.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

All 108 air-conditioned accommodations feature sitting areas. 42-inch LCD TVs come with satellite channels, and guests can stay connected with WiFi. Select Comfort beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, minibars, and coffee makers.


Property features

Novotel Suva Lami Bay features a full-service spa, an outdoor pool, and a fitness center. There's free parking, and an airport shuttle (available 24 hours) for FJD 40 per person one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include WiFi in public areas, 8 meeting rooms, and a conference center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

72.0% of guests recommend this hotel

Total of 646 reviews