Novotel Suva Lami Bay4.0 out of 5.0
Recent guest reviews
The hotel has a nice sea facing location but in Lami Bay so can hardly be called a Suva hotel. You have to get a taxi and depending on the traffic it will take 15-25 minutes to get into down town Suva. The room smelled of dampness and the big windows overlooked towards the road with a mini garden outside. The check-in staff has not friendly and it took quote a while to get access to the room
My family and I were staying at Novotel Lami Bay for about two weeks. We had booked five rooms. We all changed rooms 2 or 3 times during our stay - very inconvenient this was due to flooding from the toilet, which was not a pleasant experience waking up to toilet water surrounding the bed and from broken pipes through the walls/floors. We tried to stay positive. We were then accused of ordering beverages for a room we had just moved into. We informed staff this was not us numerous times as we usually purchased alcohol elsewhere. This was just before the New Year. My family and I expected some sort of entertainment for the New Year instead it was dead quiet, disappointing. The breakfast was flavourless. Three of us got sick from the food so I stopped attending after my third morning. Housekeeping needs attention. The workers were very welcoming however it seemed on most occasions they were reusing the sheets/covers as well as some bath towels. Constantly contacting reception for service which consumed a lot of our time. The staff at Novotel need a lot of improvement re customer service/people skills. There is one particular woman who stands at the front, would it kill you to smile? This woman’s manner over the phone is shocking. She is a big part of the reason I will never refer Novotel Lami Bay to friends and family who want to visit Fiji. However on a more positive note the young lady at reception with the specs was lovely to deal with as well as the duty manager who went over and beyond to relieve some stress. We expected to be in Fiji for a holiday so it was extremely frustrating to deal with these incompetences. I was very shocked to discover this place was 4-star. Sadly for Novotel, the negatives weigh out the positives for myself and my family.
We only wanted to stay at the Novotel in Lami for one night as we were driving to Nadi the next day. As far as Suva is concerned, the pickings have always been slim. Plenty of places to stay but very few really good options. I had stayed at the Novotel previously, and geographically it made sense with our travel options so we booked in as a group of six into two rooms. The rooms are tidy, good comfortable beds, small bathrooms, tired decor. It was comfortable and in line with the price we were charged. The one negative element was the aircon in our room whistled or squealed and it got so loud that we complained to management and they moved us to another room. In the second room the aircon did the same thing until i gave it a nudge and it stopped. During the night the front cover of the aircon fell off and scared the crap out of me, but at least it didn’t make a noise. Funnily enough, our friends in the second room also complained about their aircon making a similar noise. Might be worthwhile for management to check this throughout the hotel. The building is tidy and the staff obviously do a lot of work cleaning to ensure they keep it that way. The bar and pool area is very nice and the pool itself is very nice to swim in. It is not built for children and very deep so please be aware when staying here with kids. The restaurant and bar are again aesthetically pleasing, the drinks were well made and the menu shows a good range of food. The quality of the food was quite poor. The chef does not season their dishes well and the meals were uninspiring, but in line with what we would expect from this priced establishment. All in all, the Novotel is still in my opinion the best valued option in Suva, if you want something flasher, stay at the Grand Pacific, but if you are just looking for somewhere to sleep the Novotel will meet your expectations. To the management, you meet the brief for a 3-star hotel, but you need to ensure that your staff improve on the small things, room service took 45mins for a glass of wine and a bottle of water...unacceptable by international standards and its these things that guests remember.
This property has a stunning outlook, is well located and could be so much more. It could just have been a bad night for the team, or the space we were in. Overall a smooth checkin. The room was damp, could have been cleaned better and the pillows could certainly do with refreshing. The bar area has a stunning outlook, though there are only 2-3 sets of seats where you can sit at sunset to overlook the water. A small opportunity lost. What was a greatest challenge was the service in the restaurant. My wife is a celiac and this caused quite a challenge. We had to call out to get service, and ten waiting for 60 minutes for our meals, only then to see that the order was incorrect and covered with flour. Without going into too much detail, it was a long night and we could only deal with this with laughter and a few vodkas. Wish it could have been better.
We had booked an ocean view room, which was a bit on the small side, but very clean, and had a good view. Unfortunately, there was a significant plumbing leak in the bathroom which made itself apparent a few hours after we had checked in. The night staff was unable to fix it, but gave us the key to another room (same floor, but no view). There was no one available to help move our luggage, but we managed on our own. The next morning, the reception staff could see no record of our room being changed, but were very apologetic, and promised to move us into an ocean-view room as quickly as possible. Aside from that issue, we had a good stay. The onsite restaurant had good food, and Anisa at reception, gave very good recommendations for restaurants in town (as it was new year's weekend, she even called the one we wanted to go to and made sure they were open). The hotel is a little bit outside the city, but the staff will call a taxi anytime you need one. The ocean view is quite nice.
We arrived late one night and had booked via Booking.Com for a family of four... we were allocated a room which was filthy and gross in all aspects - not the standard I would expect of a Novotel branded hotel. I felt flat and disappointed and reluctantly walked out to reception and expected to have dramas. However, that’s where my disappointment ended because as soon as I raised the issue with reception staff, they went above and beyond to rectify the issue and make us happy, which we really appreciated! Big shoutout to the star of Novotel, Jeni. She is helpful beyond measure, friendly and competent. Nothing was too much trouble including ordering taxis for us regularly. We really appreciated her and to be honest, she is the reason I would return to Novotel next year because if she is working there, they must be doing something right and the reason I have given it such a high rating. It would have been 5 if the little things didn’t let it down. I hope Management reads this and lets Jeni know how appreciated she was by us. Little things have let the Novotel down, like housekeeping - something is not right in that department as nothing is cleaned properly - dirty plates from room service are left on the window shelf in the corridor all day. Next to the bed side tables where we had to go to plug our chargers in was absolutely filthy, and I shudder to think had it ever been vacuumed and what sort of dust we were breathing in whilst sleeping. There is no allocated Porter so we had trouble with all our bags (we had a lot! And was appreciative of the security who helped us also the on duty manager who lugged some up for us - which was great). I hope they are planning to fix the “old rooms” - it felt like they’d been given up on which is sad given the overlook a beautiful scene. Honestly I would not stay in one of them in future, and had we not been changed, I would have walked out even if it meant we lost money. We enjoyed the buffet breakfast each morning. I wish I got the name of the waiter there, but he bought me salt each morning remembering how much I liked it (without asking! Very kind!). Lighting on the top level needs fixing. It’s amazing how lighting can affect an atmosphere and create a mood. All in all, we will be back and again we appreciated the changes you made to accomodate our concerns. Vinaka Vakalevu Jeni !
Spent a few nights in an oceanview room & it was standard at a good price..however I was somewhat dissapointed when we had a function in one of their function rooms when one of their banquet staff removed my bag, upon checking I found my money& expensive sunglasses missing.
Unfortunately the standard of the room we were given was not up to standard - the air conditioned leaked - the urine smell coming from the bathroom was so intense that we had trouble sleeping. It was fortunate that we checked in really late having travelled from Nadi by road. It seems that there was no quality control in place to ensure that the rooms are cleaned properly. In our case it was as if the room was tired it up as opposed to being cleaned - not good enough - if management wants repeat customers. My wife and I will be looking at alternatives for our next trip to Fiji
Second time at the Novotel. We still like it but please give us a break with the Christmas songs going on and on during our stay (6 to 9 of Dec.) down in the lounge room and restaurant. So boring. Otherwise quite good.
I recently used this hotel while on business in Suva. I have stayed here multiple times in the past, and although it is not five star it was a solid four. Unfortunately this now appears to have slipped to three star. The rooms are starting to look shabby, the bathrooms dated and broken in places, and the staff tired. When I stayed in December 2017 the hotel was overbooked and there were insufficient staff on duty for the number of guests requiring attention. Bar and reception desk service was glacial, although the restaurant was better. The menu has also deteriorated since my last visit, with food quality now at a low ebb. My final comment is about the WiFi. Frankly it is appalling. Something has happened since my last visit as it was too slow to open even basic webpages, and certainly was too slow for me to access my email, meaning that I could not work on these while in Fiji. Unfortunately there is little other choice of good hotels in Suva. The Travelodge and Grand Pacific Hotel are the obvious two but are almost always fully booked.
- Free parking
- Onsite dining
- Outdoor pool
Novotel Suva Lami Bay is located 0.9 mi (1.5 km) from Suva Municipal Market and within a 10-minute drive of Mariamma Temple. This 108-room, 4-star hotel has a full-service spa along with an outdoor pool and free self parking. In central Lami, the hotel is also a short drive from Government Building and Albert Park.
This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.
All 108 air-conditioned accommodations feature sitting areas. 42-inch LCD TVs come with satellite channels, and guests can stay connected with WiFi. Select Comfort beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, minibars, and coffee makers.
Novotel Suva Lami Bay features a full-service spa, an outdoor pool, and a fitness center. There's free parking, and an airport shuttle (available 24 hours) for FJD 40 per person one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include WiFi in public areas, 8 meeting rooms, and a conference center.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 640 reviews