2/10 Terrible
Jemima
Aug 24, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please be aware this hotel is a boutique hotel in which Expedia fails to mention. Upon arrival it was clear due to the lack of amenities this property was a boutique hotel. When checked in, cigarette buds were found underneath the beds and a wet bedding was placed. When complained, the receptionist failed to take appropriate steps and stated ‘it was not fully tumble dried properly and to leave it to air dry’. Communication is non existent. The receptionist rarely pick up calls and tend to ignore unless you attend the reception area to raise an issue. When this was raised with Expedia, they failed to adequately investigate this issue and contact the hotel to get this immediately resolved. They responded with emails stating “ unfortunately we have tried to contact the hotel but unable to get through” - I am not so sure on how this response was supposed to help me! I was very uncomfortable and requested a full refund and there was nobody to help! I had no choice but to stay at the property, only to later discover our room was infested with bed bugs. When raised with the property, they failed to help and brushed the situation with “ we will provide your refund”. Then later to state “ we will do it when our financial service is opened at 9am but you will not be here as you’ll have checked out” I was very stunned by this as it was clear the games the property was conducting. They were delaying processing a refund in hopes that I will not proceed with my complaint. STAY AWAY!
Jemima
Stayed 4 nights in Aug 2025
