We stayed here over the Thanksgiving Long weekend with our 2 small children. Our family members were staying in other units and properties in Fairmont. We have stayed in the "red roof" buildings multiple times before, and this suite is by far the nicest we have come across in this building complex, or the other condo style properties in the area.
We did have a snafu upon check-in but the agents were quick to find a solution for us late at night, identify why the issue happened and rectified the situation to our satisfaction. It did affect our first night and day, but we understand that mistakes happen and they were quick to recognize their error and correct it.
The unit is exactly as shown in the images. Beautiful upgrades have been done to this unit to modernize it and make it extremally comfortable for the whole family. We loved the murphy bed, which allowed us to still have the couch in the living room, but additional sleeping area. The kitchen is modern, with high end appliances (my husband loved the coffee machine) and was stocked and supplied with everything you could need.
We really appreciated the games and books that were supplied as a great addition for the kids.
The unit has limited towels and it would be great to have a 2-4 more, or access to "pool" towels for trips to the Hotprings, or outdoor pool (closed while were there). The addition of in-suite laundry was extremely beneficial for this, however.
We would definitely stay here again!