Pousada Forte da Horta - Historic Hotel3.0 out of 5.0
Recent guest reviews
My husband and I spent three nights at the Pousada, and would absolutely stay there again if we were in Horta. The location is ideal, on the main street, overlooking the harbor and Pico island in the distance, and it is within easy walking distance of restaurants, shops and bars. Our suite consisted of a spacious bedroom, separate (large) living room, bathroom, and a very large covered, shaded balcony, which we absolutely loved. We sat out there every afternoon with wine, cheese, local bread, and our books. The breakfast was sufficient. Nothing special, but more than fine for a quick fuel-up in the morning. We ate only one dinner at the Pousada (on our arrival night) and were disappointed in the selection and the food, so we chose to dine at local restaurants the other two nights. Other reviewers have complained that the hotel was understaffed, but we felt that the reception desk (especially Ricardo and Kyle) were extremely helpful (making restaurant reservations for us, answering questions, and arranging taxis). And the very hardworking Ricardo in the restaurant was doing his best, and seemed to be training some newer servers as well.
We always look forward to staying at the Pousada's when we visit Portugal. 14 to date.Horta seemed over priced for the Island but booked a 5 night stay for the good historical conversion+ excellent location.Usual friendly greeting and helpful front desk.Parking is a problem-on the busy main street and open to the public who often fill up the spaces.Tile floors amplify the noise.Ice machine broken.Took 15 minuets to find the single person who covers the kitchen-bar-restaurant and had to break up a commercial bag(fixed on our last night) Worst hotel breakfast ever.Tea water was not hot Single person to bus tables and tend the meager buffet. Zero service.Coffee in a thermos and also not hot.Juice not fresh.Small single steam container-also not hot with grey runny scrambled eggs,mushrooms and limp under cooked bacon.That was it.Dinner plate of fried eggs cooked in a mold-stone cold.Another dinner plate single layer of folded creps-cold.One stale brown round cake-they kept bringing it out every day.ZERO anything else except small bread and roll tray.None of the cases of local breakfast stuff we saw in town. Single small cold meat tray-super market processed.None of the excellent local meats or sausage.First morning we were there at the 7:30 open No tea and cold food but the few dishes they had were full.Next morning at 9 there was NOTHING to eat.Empty plates,no eggs,no cold meats,3 worked over pieces of cheese on an empty dish.Looked into the kitchen and the full horror was revealed.No cook-no one cooking anything.No preparations had been made to re-fill anything.A single guy was trying to cut up a pineapple-all the fruit was gone also.I know the Pousadas have a healthy budget for breakfast but it clearly is going some where else besides the buffet table.He should have been getting replacement plates out of the refer to quickly re-fill the cold stuff-fruit should be cut before breakfast-they know how many people are going to eat.The cook should have had more eggs etc ready to re-fill.There should be a cook and someone to tend the buffet. I showed the empty table to the front desk-nothing to be done.The poor girl had to bus the tables so we and others could sit down and there was no one to re-fill even if there had been adequate prep done.Cold cereal doesn't do it for us.No whole fruit-no bananas.One type of super market yogurt.Person who said lots of choices and good quality must be living in an alternate reality.(And had never stayed in any other Pousadas where we always looked forward to the breakfast)My wife didn't want to move hotels-the modern Do Canal down the street looked like a nice 4 star- so we went out to a cafe for breakfast so we could have our hot tea and fresh local pastries. For $180 a night we were not happy with our experience-One small but annoying thing-the "welcome"bottle of water in the room had a tag saying three euros.And no tea or coffee service in the room. Pestana hotels should be ashamed of themselves for the operation of this hotel. Understaffed also made it impossible to have a drink or eat dinner-service doesn't start until 7:30-first night we tried to make a reservation and were told there were three reservations already and that was all they could handle-8PM was too late so we went out.Looked in and saw a preview of the breakfast problems-one cook and a single waiter-making and serving things one at a time-Totally unacceptable terrible slow service.Like staying at a small unprofessional one family B&B and not what advertises itself as a 4-5 star full service hotel.
We had an amazing stay in the Pousada. The food quality is excellent. The staff is very friendly. The rooms have a beautiful view. Room doors are very thin and old, so things can get a bit noisy in the morning. Would book it again.
Historic fort nicely restored. Room was spacious with modern amenities. Central location, you can easily get around all of Horta from here. And, of course, amazing, spectacular views. The staff was welcoming and helpful.
It's a fortress converted In a Nice and cosy hotel, with excellent view over Pico Island and the marina. For a calm and relaxing holidays I strongly recommend. The staff is very friendly and always available for extra request of the guests.
Formerly a fort, the hotel is spotlessly clean and tidy. Staff warm and welcoming. Breakfast was very nice, lots of appealing choices. Hotel is set in an ideal location with marina & shops nearby. A short (and pretty) walk to the ferry. I felt very safe walking here. Many walkers, joggers, cyclists around the pretty waterfront. Would stay here again.
Wonderful historic hotel in an old fort on the waterfront in Horta, Faial, in the Azores. Low season so we got a complimentary upgrade to a view room overlooking the pool and Pico across the Atlantic. Dinner was delicious. Hotel is well kept and very clean. Staff is quite hospitable and accommodating.
It has been a great time in Faial. After arriving under heavy rain and the sun opened up the same day. The reception was good, but the room was a bit dump and the air conditioning was not working properly. Would love to have some extra clean towels but these were not provided as we requested. The view is great thow
This property was just as represented, a quality hotel in an old fort in a great location., The staff was helpful and the breakfast was very good. We had a great island tour with a new company called OurIsland. We recommend them highly.
We visited with a group of 11 and the staff were so accommodating for us. The hotel is beautiful, keeping the old architecture. The location was central in Faial and we enjoyed walking around the town. The food served at the hotel was fantastic. Highly recommend it.
- Free breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located within a 5-minute walk of Peter's Scrimshaw Museum, Pousada Forte da Horta - Historic Hotel is within a 15-minute stroll of Horta Harbour. This 28-room, 3-star hotel welcomes guests with conveniences like a marina, an outdoor pool, and free in-room WiFi. Horta Regional Museum and Porto Pim Beach are a short walk away.
Free breakfast is included with your stay. This hotel serves as home to a bar, along with a restaurant that specializes in regional cuisine. Savor a meal from the comfort of your room with room service.
All 28 air-conditioned rooms feature minibars, safes, and desks. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, and bidets.
Pousada Forte da Horta - Historic Hotel features a marina, an outdoor pool, and a children's pool. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include free WiFi in public areas, a meeting room, and a business center.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 190 reviews