Extended Stay America Philadelphia - Malvern -Swedesford Rd2.5 out of 5.0
Recent guest reviews
The location is bad, u have to go all the way down then co.e all the way back, if u miss it guess what goto do it all over again poor location, front desk is actually great they get u what u need. Housekeeping does no work even thou they only clean 1time a week it's mainly just towels and trash..so they not doing anything heroic... I wud not recommend this hotel or the other extended stay to anyone.
Booked and paid threw priceline and called to confirm. Arrived to a hotel being fully booked. Fortunately, hotel had another location not too far away. First room had 5+ flies living in the bedroom. Breakfast is just oatmeal, muffin and coffee. Nothing else.
The room was clean and handicap ready for me. The staff is kind, knowledgeable and helpful, always asking what they can do to make our stay more enjoyable. The hotel manager, Stella,has a strong core staff in every dept. And although the hotel is busy Stella and the staff always has time to make sure our stay is everything it should be. We are Very Pleased! We would recommend this hotel to family and friends.
All I can say is look out for their employee named Christina works first shift, horrible... she loves getting into it with all of the guests and when you complain about her and feel they would fire her you come to find the next day the other employees who do their job plus HER job are running around jumping through hoops...while Christina still sits around and continues to harris paying customers.
1st Room smelled horrible, 2nd Room, AC Didn't work, Stains on sheets and mattress, Water stains on all furnishings, Bathroom fan didn't work, It was hotter in our room than it was outside at night. Absolutely not worth the money we paid. Worst Hotel I have ever been in. Also, in the richest county in PA. WTF?
Dirty room Luke warm water Loud air conditioning, which turned off until room became unbearably hot, then turned back on Expired granola bars put out for breakfast Poor service in general- A DUMP!!!!!
We stayed here while showing at the Devon Horse Show. The hotel overall was very clean. Except for Tom, the night front desk attendent, the staff was not very helpful. The door to the bathroom did not close, and the bathroom sink drained very slow. Had to call to get more towels, even though we were scheduled for daily cleaning.
The rooms are lovely, comfortable, accommodating, and clean. If you are looking to cook, check out what supplies they offer before shopping so you are already to go. There was an indoor pool, but was pretty chilly . The outdoor seating area was beautiful and offered a grill! The staff however was not the most friendly. Overall though it was a very nice stay.
This review is both a review and a compliment for the employee I met when I checked in... If you have ever acted like I did and did not apologize you need to get over yourself. The people that work in this biz are in the SERVICE industry...not SERVANT industry. I was recently in the Pennsylvania area and stayed at the ES located at 300 n Morehall rd Malvern PA 19355 on this Tuesday past. The day started for me at 6am out in Mac Adoo PA and after work I drove down to the hospital to visit a friend. After which I found the nearest ES and booked a room through Expedia. When I got there to check in an employee named Jimmy was working. He could not find my reservation and I told him how I had booked on Expedia and had a itinerary number. He explained how that was the number for Expedia and not Extended Stay. I continued to tell him what I thought it meant and was not very nice about it. I kept trying to get him to understand what I was talking about all the while he was working away on the computer and did not lose his composure while I stood complaining away. He then turns away from the computer and says "Why dont you go up to the room and relax while I sort out this problem. You can see if the room is acceptable and I will call you when I get this straightened out.". I was floored! Here I am acting like an @$$ and talking down to a man that was doing his job, and doing it very well despite my attitude, and his first thought was to take care of his guest. I am willing to bet every nickle I will ever have that if that exact situation happened at any other hotel the employee's response would not be as professional, mature and sincere as Jimmy's was to me. It hit me in that moment how awful I was behaving and I apologized profusely however, that did not excuse my behavior. It seems these days that we have taken the word "apology" out of our lexicon and replaced it with "certitude" regardless of fault. After all of the blustering I did it turns out that the reason Jimmy could not find the rez was because I put the wrong name in the account... in short, it was my fault and instead of just shrugging his shoulders or rolling his eyes, he solved the problem while taking care of the guest. Jimmy is a credit to your company and deserves recognition for how he handled himself that night. That is a man of integrity and professionalism that is seldom seen these days. Thank you for taking the time to read this letter and I am confident that there will be more to come.
I was on a long road trip relocating. I found this hotel late evening. It was above and beyond what I could have asked for. This Hotel, is extremely clean, inside and out. Its in a safe location and it was very quiet. I cant begin to express how much I truly enjoyed every part of my 2 day stay. Thank you to all of you. It was my pleasure to have stayed at your location.
- Free on-the-go breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Located within a mile (2 km) of People's Light, Extended Stay America Philadelphia - Malvern -Swedesford Rd is within 2 miles (3 km) of Play-A-Round Golf. This 78-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Paoli Battlefield Historical Park is also 2.2 mi (3.6 km) from this Malvern hotel.
Free on-the-go breakfast is included with your stay and awaits you each morning.
The 78 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.
Renovated in 2012, Extended Stay America Philadelphia - Malvern -Swedesford Rd offers an indoor pool, free WiFi in public areas, and coffee in a common area. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. This hotel also has laundry facilities.
Reviews from Trip Advisor
48% of guests recommend this hotelTotal of 65 reviews