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Basin Park Hotel and Spa

3.0 out of 5.0

Recent guest reviews

This is definitely an old building with the creaks and groans that go along with it, but it is our favorite place to stay in Eureka Springs! The whole building has character, the beds are comfortable, and it’s always clean. Not to mention that it’s centrally located, so it’s easy walking distance to everything downtown.

the room itself was not comfortable especially the toilet and had no full length mirror or basin in the bathroom like.other rooms at the same price and the shower was very small. Did like the sundeck area and the restaurant and bar was ok

Love being downtown in the middle of everything. The balcony is the place to han\g out. Also enjoyed the pool hall on the top floor

Conveniently located in downtown Eureka Springs' shopping district

This place is pretty dated. It could use a major renovation. However, it's perfectly located and the people are nice. The prices aren't horrible and it's still pretty cool.

We enjoyed staying in this historic hotel. It is old, but clean and the rooms were comfortable. The staff was friendly and helpful. Enjoyed having dinner at the hotel restaurant which has a balcony and outdoor seating. We were entertained by an excellent musician who sang and played guitar. The food was good and we had the best waitress we have ever had. Her name was Elena. She served us as if we were guests in our home.

Location is great, if that is all you care about. Parking is a pain, not exactly clean and for the price, they need to update just a bit.

had a great time !!! convenience was awesome !! plan on going back !!

Outside pictures are accurate but inside pictures are not. Very old, which is quaint, but needs some updates, especially in the bathroom and lighting. Bed very comfortable. Parking is challenging, there is a shuttle, which sometimes was quite a wait.

My husband and I booked a room for one night, the gentleman checking us in gave us the opportunity to upgrade to a suite! (Glad we did) it’s not your typical hotel but for it being a 113 Year old hotel it is very very nice, the floor creaks and the rooms are a little small, but it is awesome in you want to step back in time

This was our second stay at this hotel. Overall, the location is excellent (right in the middle of downtown Eureka Springs) which is why we opted to stay here again. The hotel is old and could use some updating, but clean and consistent with the general "Victorian" feel of the town. My biggest complaint from our recent stay was that our rooms were located in the middle of the spa (as in, there were massage rooms on either side of us) making it a bit awkward to come and go, especially with children who we were constantly "hushing" as to not disturb massages. The higher Friday night rate did include breakfast on Saturday morning which was pretty good (included an omelet station which was nice).

The staff was so friendly and helpful! They all seemed to enjoy their work.

Older but very nice hotel located in the heart of Eureka Springs. Since our plans were to bar hop for my birthday, the hotels location made that very easy. Room was extremely nice and comfortable. The staff was outstanding, including but not limited to: Kerry, Curtis, Kristen, Chad, and the young man at the omelet station.

Enjoyed our stay at the Basin Park. Walking distance to most everything we wanted to do.

Only complaint is the rates went really high for the weekend! Almost way to high!!!!

This hotel is in a beautiful old building in a charming downtown setting. However, that's about it. The room was tiny and cramped. The beds were comfy, but they took up 90% of the room. There was an armoire, but it was hard to open being so close to the foot of the bed. Since there wasn't a dresser, we had to put out bag on what looked like an old crate on the floor. The sink was in the room (not the bathroom) and was not very clean, and the room had very poor lighting. the bathroom was nice, but also quite small. The wedding reception was in a ballroom on the second floor. The room was also very poorly lighted, and also kind of dirty. During the reception water just started coming out of two of the light fixtures over guest tables. It was weird. Plus, we heard that the staff were rude and very unaccomodating to several of the wedding party's families. Overall, being a historic hotel is no excuse for being dilapidated and gross.

The hotel was easy to find, right in the middle of town. The elevator was out of order when we arrived. The front desk clerk was very pleasant and knowledgeable. The carpet was new and the the bedding was excellent. The room had a nice view. There was no real theme to the the room except a hodge podge of furnishings.Too bad because the hotel has a lot of potential. A small shelf in the bathroom would have been nice for toiletries as it had a small pedestal sink with no place for toiletries. Although the electrical was very dated, at least they had added a couple of power strips the the night stand and dresser so there was a place to recharge your electronics.

Very cool, old hotel with lots of charm! We enjoyed our stay there & especially the updated shower with the vintage feeling room. The balcony cafe was nice too & the complimentary breakfast was wonderful as we enjoyed the beauty of the town & surroundings!

12 Spring St Eureka Springs AR

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Eureka Springs Historic District, Basin Park Hotel and Spa is adjacent to Eureka Springs City Auditorium and within a 5-minute walk of other popular sights like Eureka Springs District Court. This 59-room, 3-star hotel welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 8:00 AM to 11:00 AM.


Rooms

Guests can enjoy cable TV and stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a coffee maker, free local calls, and a ceiling fan.


Property features

A full-service spa, a spa tub, and free WiFi in public areas are featured at Basin Park Hotel and Spa. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Other amenities at this spa hotel include conference space, a business center, and express check-out.

Room options

Deluxe Suite, 1 Queen Bed, Jetted Tub

Queen 1 | Sleeps 2

Signature Suite, 1 King Bed

King 1 | Sleeps 2

Standard Single Room, 1 Queen Bed

Queen 1 | Sleeps 2

Room, 1 King Bed, Jetted Tub

King 1 | Sleeps 3

Guest reviews for Basin Park Hotel and Spa

Everyone (16) Couples (18) Family (5) Friends (3)
4
Partner Couples

This is definitely an old building with the creaks and groans that go along with it, but it is our favorite place to stay in Eureka Springs! The whole building has character, the beds are comfortable, and it’s always clean. Not to mention that it’s centrally located, so it’s easy walking distance to everything downtown.

By , from Arkansas on Jul 6, 2019

Review comment responded on Jul 19, 2019

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

3
Families Friends

the room itself was not comfortable especially the toilet and had no full length mirror or basin in the bathroom like.other rooms at the same price and the shower was very small. Did like the sundeck area and the restaurant and bar was ok

By on Apr 5, 2019

Review comment responded on Apr 19, 2019

We're sorry you were disappointed with the room. We will look in to updating it at the first opportunity. Have a good day.

5
Everyone

By on Apr 5, 2019

Review comment responded on Apr 19, 2019

Thank you!!!

4
Everyone

Love being downtown in the middle of everything. The balcony is the place to han\g out. Also enjoyed the pool hall on the top floor

By , from Tulsa, ok on Oct 31, 2018

Review comment responded on Nov 3, 2018

We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

4
Everyone

By on Oct 16, 2018

Review comment responded on Oct 19, 2018

Thanks for visiting.

4
Everyone

Conveniently located in downtown Eureka Springs' shopping district

By on Sep 20, 2018

Review comment responded on Sep 28, 2018

We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

3
Everyone

This place is pretty dated. It could use a major renovation. However, it's perfectly located and the people are nice. The prices aren't horrible and it's still pretty cool.

By on Aug 24, 2018

Review comment responded on Aug 24, 2018

Thank you for taking the time to review the Basin Park Hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations.

4

relaxing stay

Everyone

We enjoyed staying in this historic hotel. It is old, but clean and the rooms were comfortable. The staff was friendly and helpful. Enjoyed having dinner at the hotel restaurant which has a balcony and outdoor seating. We were entertained by an excellent musician who sang and played guitar. The food was good and we had the best waitress we have ever had. Her name was Elena. She served us as if we were guests in our home.

By on Aug 15, 2018

Review comment responded on Aug 18, 2018

We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

3

nice downtown location

Everyone

Location is great, if that is all you care about. Parking is a pain, not exactly clean and for the price, they need to update just a bit.

By on Jul 19, 2018

Review comment responded on Jul 20, 2018

Thank you for taking the time to review the Basin Park Hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations.

5
Everyone

had a great time !!! convenience was awesome !! plan on going back !!

By on Mar 28, 2018

Review comment responded on May 6, 2018

We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.