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Basin Park Hotel and Spa

3.0 out of 5.0

Recent guest reviews

Conveniently located in downtown Eureka Springs' shopping district

This place is pretty dated. It could use a major renovation. However, it's perfectly located and the people are nice. The prices aren't horrible and it's still pretty cool.

We enjoyed staying in this historic hotel. It is old, but clean and the rooms were comfortable. The staff was friendly and helpful. Enjoyed having dinner at the hotel restaurant which has a balcony and outdoor seating. We were entertained by an excellent musician who sang and played guitar. The food was good and we had the best waitress we have ever had. Her name was Elena. She served us as if we were guests in our home.

Location is great, if that is all you care about. Parking is a pain, not exactly clean and for the price, they need to update just a bit.

had a great time !!! convenience was awesome !! plan on going back !!

Outside pictures are accurate but inside pictures are not. Very old, which is quaint, but needs some updates, especially in the bathroom and lighting. Bed very comfortable. Parking is challenging, there is a shuttle, which sometimes was quite a wait.

My husband and I booked a room for one night, the gentleman checking us in gave us the opportunity to upgrade to a suite! (Glad we did) it’s not your typical hotel but for it being a 113 Year old hotel it is very very nice, the floor creaks and the rooms are a little small, but it is awesome in you want to step back in time

This was our second stay at this hotel. Overall, the location is excellent (right in the middle of downtown Eureka Springs) which is why we opted to stay here again. The hotel is old and could use some updating, but clean and consistent with the general "Victorian" feel of the town. My biggest complaint from our recent stay was that our rooms were located in the middle of the spa (as in, there were massage rooms on either side of us) making it a bit awkward to come and go, especially with children who we were constantly "hushing" as to not disturb massages. The higher Friday night rate did include breakfast on Saturday morning which was pretty good (included an omelet station which was nice).

The staff was so friendly and helpful! They all seemed to enjoy their work.

Older but very nice hotel located in the heart of Eureka Springs. Since our plans were to bar hop for my birthday, the hotels location made that very easy. Room was extremely nice and comfortable. The staff was outstanding, including but not limited to: Kerry, Curtis, Kristen, Chad, and the young man at the omelet station.

Enjoyed our stay at the Basin Park. Walking distance to most everything we wanted to do.

Only complaint is the rates went really high for the weekend! Almost way to high!!!!

This hotel is in a beautiful old building in a charming downtown setting. However, that's about it. The room was tiny and cramped. The beds were comfy, but they took up 90% of the room. There was an armoire, but it was hard to open being so close to the foot of the bed. Since there wasn't a dresser, we had to put out bag on what looked like an old crate on the floor. The sink was in the room (not the bathroom) and was not very clean, and the room had very poor lighting. the bathroom was nice, but also quite small. The wedding reception was in a ballroom on the second floor. The room was also very poorly lighted, and also kind of dirty. During the reception water just started coming out of two of the light fixtures over guest tables. It was weird. Plus, we heard that the staff were rude and very unaccomodating to several of the wedding party's families. Overall, being a historic hotel is no excuse for being dilapidated and gross.

The hotel was easy to find, right in the middle of town. The elevator was out of order when we arrived. The front desk clerk was very pleasant and knowledgeable. The carpet was new and the the bedding was excellent. The room had a nice view. There was no real theme to the the room except a hodge podge of furnishings.Too bad because the hotel has a lot of potential. A small shelf in the bathroom would have been nice for toiletries as it had a small pedestal sink with no place for toiletries. Although the electrical was very dated, at least they had added a couple of power strips the the night stand and dresser so there was a place to recharge your electronics.

Very cool, old hotel with lots of charm! We enjoyed our stay there & especially the updated shower with the vintage feeling room. The balcony cafe was nice too & the complimentary breakfast was wonderful as we enjoyed the beauty of the town & surroundings!

I Surprised my wife with a quick weekend trip to Eureka Springs, and the Basin Park Hotel for our Anniversary. The staff were great, friendly and accommodating. The only partial negatives were, poor Wi-Fi signal, and the elevator was out of order for a few hours. However they were quick to get someone there to get the elevator going in a timely manor. While at the hotel, my wife and I took the the haunted history tour of the Basin Park hotel. Our tour guide Jeff was outstanding, he made the tour worth the price of admission. I've stayed in many 4 and 5 star hotels, and for a hotel that's over 100 years old, this hotel is right up there with what other reviews say about it.

We took a quick getaway trip and this hotel is located in the middle of it all. They will shuttle you back and forth to parking, the top of the hill, or their other hotel location. Great service.

If you are going to eureka springs for your first time or been there many times, it would be hard to find a better location than this. Step out the hotel door and your in the heart of all that makes eureka great. Hotel has lots of history and rooms have been updated tastefully. Our room also had fantastic view of downtown and the basin park with live music being played. Nice plus to have cooked breakfast included and restaurant and balcony bar right in hotel.

This was my first time to Eureka Springs. I visited for a summer time weekend getaway with my girlfriend. After reading reviews, I knew most of the hotels in town were older and had lower star ratings. I did not have high expectations for the Basin Park Hotel, but its location appeared to be in the middle of the activities in downtown Eureka Springs. Overall, I was impressed by the hotel and its unique experience. The hotel was built in 1905. It has a rustic feel but the rooms and accommodations are up to date. A key is still used to enter your room. There is an old small elevator, but we mostly took the stairs. The floors are creaky but that was no concern to me. Apparently the hotel is haunted and there is a tour you can take. My room was standard and it had a comfortable king bed. There was a flat screen TV. The room was very clean. The sink was across the room from the bathroom, a little awkward but just added to the experience. Free parking was several blocks downhill from the hotel. There was a shuttle that ran back and forth regularly. If you plan to drive a lot on your stay, this may be inconvenient. There are several dining options in the hotel including the Balcony Restaurant and pizza cafe. The Balcony has a good variety of food and drinks. It overlooks Spring and Main Streets. They have nightly acoustic music on the balcony. There was also a spa that seemed busy because my girlfriend could not get an appointment. On check in, a pass was provided for activities including your choice of 2 tours, shuttle service to the Crescent Hotel pool, and daily free breakfast buffet. We went on the Downtown and Underground tour. Our tour guide was very friendly and she gave a great historical perspective of the town. Overall, I recommend this hotel as it was a good value, had comfortable furnishings, and was in a great location near all of the dinning and shopping. There is a lot of history behind the Basin Park Hotel and this little mountain town.

Our stay at Basin Park Hotel was great, I loved how it was right in the middle of everything. The room was great for an older hotel, it was a little small and hard to move around in with our kids, but we weren't in it much except to sleep. Loved how it was right next to the park and that it had a lovely balcony restaurant to eat in, just wish the service had been faster. Overall great experience.

12 Spring St Eureka Springs AR

Hotel highlights

  • Free breakfast on weekends
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Basin Park Hotel and Spa places you next to Eureka Springs City Auditorium and within a 5-minute walk of other popular sights like Eureka Springs District Court. This 59-room, 3-star hotel welcomes guests with free breakfast, a full-service spa, and free in-room WiFi. It's in central Eureka Springs and also close to Eureka Springs Historical Museum and Great Passion Play Amphitheater.


Dining

Free breakfast is included with your stay and is served on weekends. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.


Rooms

Guests can enjoy cable TV and stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a coffee maker, free local calls, and a ceiling fan.


Property features

A full-service spa, a spa tub, and free WiFi in public areas are featured at Basin Park Hotel and Spa. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Other amenities at this spa hotel include 3 meeting rooms, conference space, and a business center.

Room options

Suite, Jetted Tub

Queen 1 | Sleeps 2

Room, 1 Queen Bed, Jetted Tub

Queen 1 | Sleeps 2

Standard Room

Full 2 | Sleeps 4

Guest reviews for Basin Park Hotel and Spa

Everyone (13) Couples (17) Family (4) Friends (3)
4
Everyone

Conveniently located in downtown Eureka Springs' shopping district

By on Sep 20, 2018

3
Everyone

This place is pretty dated. It could use a major renovation. However, it's perfectly located and the people are nice. The prices aren't horrible and it's still pretty cool.

By on Aug 24, 2018

Review comment responded on Aug 24, 2018

Thank you for taking the time to review the Basin Park Hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations.

4

relaxing stay

Everyone

We enjoyed staying in this historic hotel. It is old, but clean and the rooms were comfortable. The staff was friendly and helpful. Enjoyed having dinner at the hotel restaurant which has a balcony and outdoor seating. We were entertained by an excellent musician who sang and played guitar. The food was good and we had the best waitress we have ever had. Her name was Elena. She served us as if we were guests in our home.

By on Aug 15, 2018

Review comment responded on Aug 18, 2018

We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

3

nice downtown location

Everyone

Location is great, if that is all you care about. Parking is a pain, not exactly clean and for the price, they need to update just a bit.

By on Jul 19, 2018

Review comment responded on Jul 20, 2018

Thank you for taking the time to review the Basin Park Hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations.

5
Everyone

had a great time !!! convenience was awesome !! plan on going back !!

By on Mar 28, 2018

Review comment responded on May 6, 2018

We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

2

great location.

Couples

Outside pictures are accurate but inside pictures are not. Very old, which is quaint, but needs some updates, especially in the bathroom and lighting. Bed very comfortable. Parking is challenging, there is a shuttle, which sometimes was quite a wait.

By , from Oklahoma on Mar 22, 2018

Review comment responded on Mar 23, 2018

Thank you for taking the time to review the Basin Park Hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations.

4

excellent location

Everyone

My husband and I booked a room for one night, the gentleman checking us in gave us the opportunity to upgrade to a suite! (Glad we did) it’s not your typical hotel but for it being a 113 Year old hotel it is very very nice, the floor creaks and the rooms are a little small, but it is awesome in you want to step back in time

By on Feb 25, 2018

Review comment responded on Mar 14, 2018

We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

3

conveniently located but older hotel

Everyone

This was our second stay at this hotel. Overall, the location is excellent (right in the middle of downtown Eureka Springs) which is why we opted to stay here again. The hotel is old and could use some updating, but clean and consistent with the general "Victorian" feel of the town. My biggest complaint from our recent stay was that our rooms were located in the middle of the spa (as in, there were massage rooms on either side of us) making it a bit awkward to come and go, especially with children who we were constantly "hushing" as to not disturb massages. The higher Friday night rate did include breakfast on Saturday morning which was pretty good (included an omelet station which was nice).

By , from New Orleans on Jul 10, 2017

Review comment responded on Jul 22, 2017

Thank you! Please visit us again next time you're in Eureka Springs.

5

we will be back

Everyone

The staff was so friendly and helpful! They all seemed to enjoy their work.

By , from Arkansas on Feb 21, 2017

Review comment responded on Feb 25, 2017

We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

5

great location

Everyone

Older but very nice hotel located in the heart of Eureka Springs. Since our plans were to bar hop for my birthday, the hotels location made that very easy. Room was extremely nice and comfortable. The staff was outstanding, including but not limited to: Kerry, Curtis, Kristen, Chad, and the young man at the omelet station.

By on Feb 13, 2017

Review comment responded on Feb 18, 2017

Thank you. Please visit us next time you're in Eureka Springs.