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Best Western Plus Palais Des Congres

4.0 out of 5.0

Recent guest reviews

This is not a 4-star hotel by any sane definition of the term. This hotel has amenities to the level of a 3-star hotel at best, and offers a very confusing experience to any customer foolish enough to believe what's written in the "Guest Directory", a work of pure fiction provided in the bedroom (and translated by an amateur). All the information on room service availability times in this book is WRONG, with room service in fact unavailable for most of the day. Also, do not believe the menu in the lift promising two dishes available from Room Service "24h/24". This is not true, and the alleged 24-hour snacks and drinks available at reception don't exist either. There is no vending machine. In fact, this hotel has absolutely the worst catering to the needs of late-arriving guests that I've ever encountered in any hotel in the last decade. If you try politely asking for any such luxury as a bag of crisps or can of drink at night, you will be looked at as if you had just demanded that a mountain of cocaine and an army of prostitutes be brought to your room. And don't think you'll be getting any nuts or crisps in that minibar either. Mine contained 3 soft drinks (two of which were water) and that was it for the stay. When I tried to return to my room after going out, I found that the lift refused to take me to the 2nd floor, preferring to take me on a scenic tour of the basement, then the ground floor, then the basement, then the ground floor, etc. until I was forced to take the stairs (fortunately I'm not disabled). Obviously I informed reception though nothing was done about it. When I finally got to my room, the key card refused to work and I had to take it down to the reception again. The desk staff did something to reset it but I do not remember any apology or explanation being forthcoming. Maybe I had just strayed into a particularly boring part of Lewis Carroll's Wonderland. The cleaners were definitely the nicest and most helpful members of staff in this hotel, so I feel kind of bad about reporting the mould I found on the small shower head, but it is mould and I know some people can be made ill by that stuff so if you have an allergy, be warned. Apart from that the room was clean, and the food was very good although certainly not cheap. In fact the food is the main reason I am rating this "Poor" and not "Terrible". I've stayed in a lot of 4-star places and this was the second worst experience of that kind I've ever had.

I spent 5 nights here and had a quiet and enjoyable stay. The room was modern with a good coffee machine and comfy bed. The bathroom was also well appointed. Service was very good and there was a decent selection of food at breakfast. The warm food could have been better. Used the restaurant twice which was very good. My only gripe about the hotel was the fact that every time I used the shower it was uncomfortably hot. No amount of adjusting the valve helped.

second time we visited this hotel with six friends last Saturday. we all got excellent, clean and very well equipped rooms. nothing negative can be said about the rooms. the whole hotel looks very clean and very modern. we also had dinner and breakfast in this hotel. both were ok. price/quality of this hotel and restaurant is very good, especially during weekends. to be recommended

We chose this hotel as a stop over on our way to south West France and we were not dissappointed. It's easy to find d and has a free car park for guests. The receptionist was really friendly and had a lovely warm smile to greet us. The hotel is fairly new so all the rooms are modern and well appointed. The beds and pillows were exceptionally good and gave us an excellent night's sleep. The hotel is on a main road but the double glazing in the bedrooms keeps noise to a minimum. We had a 15 minute walk into town in the evening to get a meal which gave us chance to stretch our legs after driving all day. The hotel restaurant looked nice and got good reviews but we wanted the walk so didn't try it. A great hotel and we will be back.

One night in the hotel on our way through France. Nice room and lovely meal in the restaurant. Good breakfast. I left my Kindle in the room and did not realise I had done so until the hotel emailed to say they had it. They helpfully posted it home for me

I thought this hotel was pretty good overall. Stayed one night on the way to Calais from southern France. Bedroom clean, very comfortable bed, staff friendly. We slept soundly. Because it was raining we ate in the hotel restaurant which was OK but nothing special. I would consider staying here again as it pretty much does what it says on the tin.

We had a fantastic stay at the Best Western in Evreux. From the start, the entire staff went above and beyond to accommodate our fairly large group and bent over backwards to ensure we had a comfortable stay. The hotel receptionists were particularly helpful and amazingly friendly. I have yet to experience this kind of hospitality in any other hotel I've ever stayed in. Evreux is an excellent town centrally located between Paris and Normandy making travel/touring extremely easy. I definitely recommend staying at this hotel!

We mostly use Best Western in France as dog friendly. This was our first time here. In spite of arriving 20mins before the restaurant closing we were made welcome and was no problem getting dinner ( 10pm). Excellent steak frites ( entrecote) and carafe of Bourgueil. Very friendly and helpful staff, multilingual. Our labradoodle is fairly big but was made a fuss over.Evening was enhance by coach load of English "boomers" having a singsong and then a local couple getting engage ( down on one knee, flowers then many cheers). Town centre is 10min walk, pretty town with small river. Rooms were large, quiet, comfortable; separate loo makes them a 4 star outfit. When paying she waived the usual charge for having a pet. Nice touch. Also, is secure parking.

This hotel is not bad. It is not great either. It is not located in the centre of Evreux but about 10 minutes walk from it. I guess a plus is that it is across from a large commercial mall, in case you need to buy anything. The rooms are ok without any big luxury. This is very much an executive hotel without much charm. The people at the reception desk were polite and professional. The carpet along the bed in the room was wet (probably a leak)? Apart from that the room and the bed were ok. Basically I was not thrilled but for 80 euros a night, this was not a rip-off. Probably one of the best options if you come to Evreux for a limited period of time. This would not make the grade if you were considering it for a honeymoon or a special occasion...

I stayed here just 2 nights while on business in the area. The front desk was very friendly and helpful upon arrival. She booked 2 taxis for me to take me where I needed to go on Monday. The restaurant dinner was pretty good & convenient since there isn't much else around. The breakfast buffet include a large selection, including scrambled eggs, pancakes, bacon and sausage along with the more traditional Euro breakfast offerings. The wifi was top notch and the rooms were larger than your standard Euro rooms. There is a workout room but it's very small.

100 Boulevard de Normandie Evreux Eure

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Best Western Plus Palais Des Congres places you within a 15-minute walk of Evreux Cathedral. This 4-star hotel welcomes guests with 60 rooms and conveniences like free in-room WiFi, free self parking, and a fitness center. In central Evreux, the hotel is also within a 30-minute drive of Chateau du Buisson de May and Sainte Foy Church.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.


All of Best Western Plus Palais Des Congres's 60 soundproofed rooms provide minibars, espresso makers, and free newspapers. Guests can expect to find free WiFi and satellite TV. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Safes and phones are other standard amenities.

Property features

Guests of Best Western Plus Palais Des Congres enjoy a fitness center, free WiFi in public areas, and conference space. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include express check-out and free newspapers.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

83.0% of guests recommend this hotel

Total of 327 reviews