Everything about our stay was perfect! The room was very nice and clean and the service was spectacular! We will be coming back for sure!
Room clean and spacious.
Lack of amenities and service
The property is beautiful and very Nice Rooms are spacious and clean Definitely coming back for another stay
Very friendly personal. Beautiful place. We loved it. We will come back!!! Confusing phone communication Room not really clean
The property is very nice but is very american and it does not have the Baja flavor. It looks and feels as you are in a suburb in Florida. There is nothing going on in the lobby for guests, concierge Christian was very helpful though with recommendations and reservations at vineyards and restaurants
This property was gorgeous, and isolated. My only problems I had was that we didn’t have hot water amor a light in the bathroom so they had to fix that. Also we didn’t get any coffee pods and someone had to go get us some. We wished the jacuzzi was free and that the pool was open but you know, covid!
the Master suite was very clean and very spacious.
Our stay here was excellent. The staff was all very friendly and helpful as well as english speaking. The room and location is extremely tranquil and beautiful. We had breakfast in one of the properties restaurants which was delicious. My only comment would be that they need room service and maybe a spa.
Great hotel next to all the wineries , but still missing a spa and things to do with kids in the same hotel
El Cielo Resort places you 22.9 mi (36.8 km) from Caracol Museum and 22.9 mi (36.9 km) from State Center for the Arts. This 95-room, 5-star hotel welcomes guests with 2 restaurants, a winery, and an outdoor pool.
Enjoy dining at one of 2 onsite restaurants including Latitud 32, which specializes in fusion cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. Cooked-to-order breakfast is offered for a fee each morning from 8:00 AM to 11:00 AM.
50-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include balconies or patios, iPod docks, and living rooms.
Built in 2017, the brand new El Cielo Resort features a winery, an outdoor pool, and a gym. You can take advantage of free parking, along with an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a seasonal outdoor pool.
Everything about our stay was perfect! The room was very nice and clean and the service was spectacular! We will be coming back for sure!
Room clean and spacious.
We appreciate your comments. We look forward to your visit in our wonderful facilities to continue providing our excellent services! Sincerely, El Cielo Winery & Resort.
Lack of amenities and service
Dear Antonio, thank you for your comments on your recent stay at El Cielo Winery Resort, based on your feedback we acknowledge that your stay was not as prestine as your first Experience. We apologize for the inconvenience suffered, please let us know in advance of your future Travels in order for us to make it extra special. Best regards
The property is beautiful and very Nice Rooms are spacious and clean Definitely coming back for another stay
Dear Philip, thank you for your recent positive comments on your stay at El Cielo Winery Resort. It is a privilege to have had you with us and we hope to be the choice of your stay in your upcoming trips to Valle de Guadalupe. Stay tuned for the new Experiences at El Cielo Winery Resort. Best Regards
Very friendly personal. Beautiful place. We loved it. We will come back!!! Confusing phone communication Room not really clean
The property is very nice but is very american and it does not have the Baja flavor. It looks and feels as you are in a suburb in Florida. There is nothing going on in the lobby for guests, concierge Christian was very helpful though with recommendations and reservations at vineyards and restaurants
Thank´s for the rating!
This property was gorgeous, and isolated. My only problems I had was that we didn’t have hot water amor a light in the bathroom so they had to fix that. Also we didn’t get any coffee pods and someone had to go get us some. We wished the jacuzzi was free and that the pool was open but you know, covid!
the Master suite was very clean and very spacious.
Thank you very much for your comments, this helps us What do we need to improve your rating on us?
Our stay here was excellent. The staff was all very friendly and helpful as well as english speaking. The room and location is extremely tranquil and beautiful. We had breakfast in one of the properties restaurants which was delicious. My only comment would be that they need room service and maybe a spa.
Hello very good day We appreciate your feedback and will work on improving every detail you tell us
Thank you for your recent positive comments on your stay at El Cielo Winery Resort. It is a privilege to have had you with us and we hope to be the choice of your stay in your upcoming trips to Valle de Guadalupe. Stay tuned for the new Experiences at El Cielo Winery Resort Best Regards