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SureStay Hotel by Best Western Ottawa

2.5 star property
Hotel in Ottawa with free breakfast and a 24-hour front desk

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Photo gallery for SureStay Hotel by Best Western Ottawa

Lobby
Indoor pool
Business center
Indoor pool
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View in a map
212 E 23rd Street, Ottawa, KS, 66067
  • Place, Prairie Spirit Trail State Park
    ‪5 min walk‬
  • Place, Teen Park
    ‪19 min walk‬
  • Place, Ransom Memorial Gift Shop
    ‪2 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Ottawa

SureStay Hotel by Best Western Ottawa places you within a short walk of Prairie Spirit Trail State Park and within a mile (2 km) of Teen Park. This 52-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Prairie Spirit Trail State Park - 5 min walk - 0.3 miles
  • Teen Park - 19 min walk - 1.1 miles
  • Ransom Memorial Gift Shop - 2 min drive - 1.4 miles
  • Kanza Park - 2 min drive - 1.4 miles
  • University of Kansas - 29 min drive - 32.7 miles

Getting around

  • Kansas City International Airport (MCI) - 69 min drive

Restaurants

  • ‪Love's Travel Stop - ‬15 min walk
  • ‪Smoked Creations BBQ - ‬6 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Dairy Queen - ‬2 min drive
  • ‪Sonic Drive-In - ‬2 min drive

About this property

SureStay Hotel by Best Western Ottawa

Hotel in Ottawa with free breakfast and a 24-hour front desk
At SureStay Hotel by Best Western Ottawa, guests have access to free WiFi in public areas, a business center, and express check-out. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Weekly housekeeping is available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25.00 per pet, per day
  • 2 total (80 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 12.0 per night
  • Cribs/infant beds are available for USD 5.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 12.0 per night
  • Administrative fee: USD 1.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM—-2:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Ottawa
SureStay Ottawa
Ottawa Best Western
SureStay Best Western
SureStay Hotel Ottawa Best Western
SureStay Ottawa Best Western
SureStay Hotel Best Western Ottawa
SureStay Best Western Ottawa
SureStay Hotel Ottawa by Best Western
SureStay Hotel Ottawa
Best Western Ottawa Inn
Surestay By Best Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel
SureStay Hotel by Best Western Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel Ottawa

Frequently asked questions

What can I see within easy reach of SureStay Hotel by Best Western Ottawa?

This hotel is located in Ottawa within a short 13-minute walk of Prairie Spirit Trail State Park. You'll also find Old Depot Museum and Teen Park within a short drive.

Will I be able to park at SureStay Hotel by Best Western Ottawa?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does SureStay Hotel by Best Western Ottawa have a casino at the property?

No, SureStay Hotel by Best Western Ottawa doesn't have a casino.

Is there an indoor pool at SureStay Hotel by Best Western Ottawa?

No, there is no indoor pool at this hotel.

Is SureStay Hotel by Best Western Ottawa good for couples?

Couples staying at this hotel will appreciate amenities like free breakfast and a 24-hour front desk plus some guestrooms include free Internet access.

Are there hot tubs at SureStay Hotel by Best Western Ottawa?

No, there isn't a spa tub at this hotel.

Does SureStay Hotel by Best Western Ottawa feature a restaurant that includes a breakfast menu?

SureStay Hotel by Best Western Ottawa offers free continental breakfast each morning though there is no restaurant.

Does SureStay Hotel by Best Western Ottawa allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at SureStay Hotel by Best Western Ottawa for a fee of USD 25.00 per pet, per day.

Are there connecting rooms at SureStay Hotel by Best Western Ottawa?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Are there rooms with balconies at SureStay Hotel by Best Western Ottawa?

No, there aren't any guestrooms with balconies at SureStay Hotel by Best Western Ottawa.

SureStay Hotel by Best Western Ottawa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 176 out of 563 reviews
Rating 8 - Good. 201 out of 563 reviews
Rating 6 - Okay. 95 out of 563 reviews
Rating 4 - Poor. 62 out of 563 reviews
Rating 2 - Terrible. 29 out of 563 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Reyes, Oceanside

Stayed 3 nights in Oct 2025

10/10 Excellent

Neil

Stayed 1 night in Aug 2025

6/10 Okay

Kevin

Stayed 1 night in Aug 2025

8/10 Good

Juelis

Business traveler, Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I like that it was close to the University. Walmart is Next door, and Restaurants are very close by. It was a very convenient Stay.
Stayed 4 nights in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
I felt unsafe in the area. The room had a terrible odor, the 1st floor window was broken and the cloth curtain didn't cover the wundow.. There was a box filled with empty beer cans outside of one of the outside doors. I cancelled my reservation once I looked at the room.
Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Jackie

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
The pool was not open or working (trip was in July) Bathroom light would routinely go off after being on for 45min. Air conditioner was not on when entering room (trip was during July). Had to wait for several minutes to check in.
Stayed 2 nights in Jul 2025

6/10 Okay

Barbara

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

poor

We had trouble with the card entering the room every time, when we were ready to leave the card didn't work at all. Had to get 2 different people to help from the desk to get our door open. The room could of been swept better. I wouldn't stay here again, members of the family were in a different part of the hotel and it was better.
Stayed 2 nights in Jun 2025

4/10 Poor

Gale

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I'll never stay here again. Card key barely worked, ice machine was not working, swimming pool was shut down.
Stayed 1 night in Jun 2025

8/10 Good

Desiree

Stayed 2 nights in Jun 2025

6/10 Okay

Kimberly

Stayed 1 night in Jun 2025

2/10 Terrible

Rainer

Stayed 3 nights in May 2025

8/10 Good

Colleen

Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 4 nights in May 2025

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They have a high cost of too much stay.
Stayed 1 night in May 2025

6/10 Okay

Charles

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
It was ok
Stayed 1 night in May 2025

10/10 Excellent

Evelio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Daisha

Stayed 1 night in May 2025

6/10 Okay

Greg

Stayed 1 night in Apr 2025

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Terra

Stayed 1 night in Mar 2025

6/10 Okay

Bonnie J

It was not anything like the pictures. The beds were comfortable. But all in all I was disappointed because I was expecting it to be like the pictures.
Stayed 2 nights in Apr 2025

10/10 Excellent

Peggy

Stayed 1 night in Apr 2025

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for the cost. The bathroom is small and the towels are rough but I slept great on a comfortable bed and everyone was very friendly.
Stayed 1 night in Apr 2025

8/10 Good

Mark

Stayed 2 nights in Mar 2025

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