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Hotel City Grand Ella

3.5 star property
Hotel in Ella with a full-service spa and free breakfast

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Photo gallery for Hotel City Grand Ella

Exterior
Free WiFi
Staircase
View from property
Dining

Reviews

2.0 out of 10

Popular amenities

  • Spa
  • Breakfast included
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

View in a map
Polic Station Rd, Ella, Ella, 90090
  • Place, Suwadivi Ayurveda Health Care
    ‪1 min walk‬
  • Place, Nature Trail Ella
    ‪8 min walk‬
  • Place, Kinellan Tea Factory
    ‪15 min walk‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Free WiFi

Deluxe Double Room

  • 334 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Free WiFi

Triple Room

  • 334 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Ella

Hotel City Grand Ella places you next to Suwadivi Ayurveda Health Care and within a 15-minute walk of Nature Trail Ella. This 5-room, 3.5-star hotel welcomes guests with free breakfast, a full-service spa, and free in-room WiFi.

What's nearby

  • Suwadivi Ayurveda Health Care - 1 min walk - 0.0 miles
  • Nature Trail Ella - 8 min walk - 0.5 miles
  • Kinellan Tea Factory - 15 min walk - 0.8 miles
  • Nine Arches Bridge - 3 min drive - 1.6 miles
  • Little Adam's Peak - 4 min drive - 1.6 miles

Getting around

  • Ella Railway Station - 4 min walk

Restaurants

  • ‪Chill Cafe - ‬2 min walk
  • ‪Barista - ‬4 min walk
  • ‪360 Ella - ‬3 min walk
  • ‪The White Rabbit - ‬5 min walk
  • ‪UFO - ‬2 min walk

About this property

Hotel City Grand Ella

Hotel in Ella with a full-service spa and free breakfast
Guests staying at Hotel City Grand Ella enjoy a full-service spa, free WiFi in public areas, and express check-in. There's free parking and an airport shuttle for a fee. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and tours/tickets. Other amenities at this spa hotel include express check-out, free newspapers, and a terrace.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers and free toiletries. Ceiling fans are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa.

Similar properties

View from property
EKHO Ella
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 85 reviews
$365 nightly
The price is $434
Dec 16 - Dec 17
Total with taxes and fees
EKHO Ella

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 9:30 AM
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Ceiling fan

Policies

Check-in

Check-in time starts at noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: noon
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

City Grand Ella
Hotel City Grand Ella Ella
Hotel City Grand Ella Hotel
Hotel City Grand Ella Hotel Ella

Frequently asked questions

Are free cancellation options available at Hotel City Grand Ella?

Hotel City Grand Ella provides free cancellation on some room rates. For specific requirements, look at the cancellation policy on Orbitz.

What's there to see around Hotel City Grand Ella?

This hotel is located in Ella, just steps from Suwadivi Ayurveda Health Care. You'll also find Kinellan Tea Factory and Nature Trail Ella less than a mile away.

Is there parking available at Hotel City Grand Ella?

Yes, self parking is offered for free at the hotel. Electric car charging is also available for guests.

Is there a spa at Hotel City Grand Ella?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Hotel City Grand Ella include a casino?

No, Hotel City Grand Ella doesn't have a casino.

Will I find an indoor pool at Hotel City Grand Ella?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel City Grand Ella?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead and free Internet access as well as a restaurant.

Does Hotel City Grand Ella have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel City Grand Ella feature a restaurant that includes a breakfast menu?

Yes, Hotel City Grand Ella serves free breakfast (local cuisine) each morning from its restaurant.

Will Hotel City Grand Ella allow pets to stay for free?

No, pets aren't allowed at Hotel City Grand Ella.

Does Hotel City Grand Ella have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Hotel City Grand Ella?

No, at Hotel City Grand Ella, there aren't any guestrooms that list a balcony.

Hotel City Grand Ella Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 6 reviews
Rating 8 - Good. 0 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 6 out of 6 reviews

3.6/10

Cleanliness

2.0/10

Staff & service

3.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Michelle

Disliked: Staff & service
I arrived at the hotel with a colleague. We had booked seperately. They told him his booking had been cancelled and they had sent him notification, which he never received. They told me there was no booking for me, even when I showed the booking confirmation. THEY JUST SHRUGGED THEIR SHOULDERS and were bot at all apologetic. I noticed today that my credit card has been changed for the booking that never existed according to them. I am disgusted.
Stayed 1 night in Sep 2024

2/10 Terrible

SANDIP

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never ever book this property

They ruined our vacation. Never ever book with this property. Confirmed booking before two months and wheb we reached to hotel they said we don't know your booking information and our hotel is full now..
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Please refund now

Still waiting for the refund. We booked via hotels.com and was told no room at the check in. Please refund now.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

2/10 Terrible

Rochelle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Don't book here!

We booked and prepaid for this hotel for 2 nights - turned up and we were told that there were no rooms for us and they don't use hotels.com anymore... we finally were found a room and told we could stay the 2 nights but the next morning were again told that we would need to find another hotel for the next night due to construction work being done (which was a lie as when I asked if we could leave our bags for the day we were told no we needed to be out by 11am obviously to be ready for the next people) - they did refund our second night but even that was a hassle as they tried to give us less than we had actually paid... I would not recommend this hotel at all...
Stayed 2 nights in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A éviter absolument

Le propriétaire a prétendu qu’il ne louait pas ses ses chambres par Hotels.com. En conséquence il a insisté pour exiger un nouveau paiement de la chambre déjà payée. Il a fallu résister à ses menaces et à ses mensonges alors que je lui présentais la réservation et le paiement de la chambre. Par ailleurs, l’hôtel est très moyen. — A ÉVITER ABSOLUMENT —-
Stayed 1 night in Dec 2018

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