6/10 Okay
Jean Jack, LINCOLN
Traveled with family
Jul 11, 2025
Disliked: Staff & service, amenities, property conditions & facilities
Nothing’s unique in this hotel. Bed is good, clean and comfortable; breakfast is a buffet which is also good same as the other hotels. The only thing that i don’t like is when we are going to our island hopping tour. The front desk staff told as a day before that we will leave the hotel at 8:30am. The next day at 8:30 we are at the front desk and the staff told us “ma’am, since there are only 2 of you who are going, you will take the tricycle to the port”. I was shocked, since I paid for the trip including the van ride to the port. I asked if she can arrange for a van, but she kept on saying no, you will take the tryc. As if to appease me, she said, no worries ma’am, you don’t need to pay for the fare, we’ll take care of that. I understand that they are the employee and they are just following the hotel’s policy, but at least she should try to solve the issue. But no, she went to the easiest way out. For the amount I paid for the tour, it’s not fair and not worth it. There are still other things that I noticed about the hotel but I this is just me, the price of the hotel is not worth my money…I will not recommend this hotel to my friends or to anybody.
Jean Jack
Stayed 5 nights in Jul 2025